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Holiday Inn Express Portland (Airport Area)

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11938 NE Airport Way, Portland, OR 97220
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Holiday Inn Express Portland (Airport Area)
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Holiday Inn Express Portland (Airport Area)
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133 reviews from our community

Traveler rating
    48
    55
    26
    3
    1
See reviews for
39
37
10
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, British Columbia, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked for 2 nights 3 days in this hotel. The staffs are helpful and accommodating. Breakfast had different choices . My only concern is the server that replenished the breakfast goodies seems to be monitoring the food that the guest were taking to their table. She didn't even smile on 2 mornings that we were there. Also there is... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 30, 2015

after writing a glowing report on the staybridge inn at Portland Oregon airport we found that they were $35 a night higher than some other hotels in the same location. we switched to the holiday inn express just 2 blocks away and were just as satisfied. we stayed 6 days. sure, it did not have a fireplace in the breakfast/lobby... More 

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Wichita, Kansas
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 18, 2015

Every fall a visit Portland on a buying trip every time I do I stay at this conveniently located hotel close to the airports. The facilities are extremely nice and well kept me breakfast seems to be the freshest of all the Holiday Inn Express was I stayed at . Last time I was there there was a happy hour... More 

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Thank you so much for your feed back! Our staff work very hard to please our guests and we are so happy to hear they had pleased you and your group. Thank you for staying with us and we look forward to seeing you in the Future Kind Regards, Kayla Kempthonre Front Office Manager More 

2 reviews
5 of 5 stars Reviewed January 17, 2015

My husband and I stayed here Christmas Eve, then my daughter and I were here a week later. The hotel is clean, the bathrooms spacious and bright, the beds comfortable, with both hard and soft pillows to suit each of us. But the most impressive aspect of this hotel was the friendliness and helpfulness of all of the staff! Even... More 

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Thank you for your wonderful review on our property. We are pleased that you enjoyed your stay with us. I will be passing along your comments to the rest of the staff. We hope to see you again in the future! Kind Regards, Kayla Kempthonre Front Office Manager More 

Usa
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 3, 2015

This is a nice hotel a couple of miles from the Portland airport with great shuttle service, a very good breakfast, and big clean rooms with comfortable beds. There are two computers for guests to use. My two complaints are minor: a "perfumy" smell to the rooms which I always attest to toxic scented cleaning supplies or plug-ins; and some... More 

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Memphis, Tennessee
Top Contributor
297 reviews 297 reviews
28 hotel reviews
185 helpful votes 185 helpful votes
5 of 5 stars Reviewed December 10, 2014

Let me start by saying I have stayed at a lot of hotels including many Holiday Inn Express hotels. This was among the best. Even though they were in the process of upgrading portions of the hotel, it was not noticeable except for the signs announcing the construction. The rooms were clean and quiet. They had refrigerators, microwaves, coffeemakers and... More 

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Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Dear jcstich, Thank you for your valuable review. We are glad to read you found our hotel location commendable. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. We look forward to your next stay! Kind Regards, Kayla Kempthorne Front Office Manager More 

Boston, Massachusetts
Top Contributor
76 reviews 76 reviews
24 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed December 10, 2014

This hotel is conveniently located a few miles across from the airport. The rooms were clean; the breakfast was basic but adequate and the breakfast room was not too crowded. The three things that DO stand out that I need to mention are: 1. The front desk was really helpful and polite (something I’ll find out about people in the... More 

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Dear John D, Thank you for the outstanding service review! I am so happy that we were able to make your stay a pleasent one. Kind Regards, Kayla Kempthonre FOM More 

Alhambra
1 review
4 of 5 stars Reviewed October 17, 2014

Easy access to airport. Room is clean. Angela who works at the front desk was big help. Recommended a nice restaurant in the area. Shuttle us in another restaurant and pick us up after having dinner. Help us in our laundry. Thank you Angela.

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Dear Rick2110, Thank you for staying with us on your way through town! AND, thank you for the great feedback. Our whole staff strives to create a nice home away from home for our guests. I appreciate your feedback and I am glad you enjoyed our hotel. Please stop over on your next trip to Portland. Kind Regards, Kayla Kempthorne... More 

San Diego, California
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 9, 2014

Easy access to and from airport (under five minutes) ... and also easy connections to surrounding freeways and highways. Facility was typical HIE (i.e., clean, helpful staff, exercise room, breakfast, multiple TV channels and movies, free wifi internet) that we've experienced with other HIE stays. The room was a little larger the standard size. Overall, a good value. The only... More 

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Dear TravelerPromise , Thank you for taking the time to write us about your recent stay and the 4 star rating. We are very happy you enjoyed your stay with us. I do apologize for the parking situation at the hotel. I can understand this frustration. I will be forwarding your comments onto the ownership of the hotel for improvement.... More 

Olathe, Kansas
Top Contributor
84 reviews 84 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 7, 2014

Our family chose this property because of it's proximity to the terminals, and they also offer a free airport shuttle, even as early as 4:30 a.m. I was also pleased that they even had an attendant that had set up a continental breakfast that early as well. Very accommodating and nice staff. Always had a kind word, and greeted us... More 

Was this review helpful? Yes
Kayla K, Front Office Manager at Holiday Inn Express Portland (Airport Area), responded to this review

Dear Guest, Thank you so much for your very kind review of your recent stay with us, we truly appreciate it! I am delighted to hear that your experience at our property was so positive. I hope you will choose our location the next time you find yourself in the beautiful city of Portland! Kind Regards, Kayla Kempthorne Front Office... More 

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