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Shilo Inn Rose Garden

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1506 NE 2nd Ave., Portland, OR 97232
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Shilo Inn Rose Garden
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170 Reviews from our TripAdvisor Community

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Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is smaller, but has great location super easy walk to transit/trolley, nice rooms, plenty of parking and very friendly helpful front desk staff. property is two stories and there is no elevator so keep this in mind if it could be a problem.

Review collected in partnership with Amoma.com

Helpful?
Thank rustk
Coeur d'Alene, Idaho
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The management seriously needs to take notice. The room is decent but the customer service is hands down just the worst. I've never written a review and take what I read with a grain of salt, but this place has the worst front desk I've ever seen. We checked in yesterday, girl unfriendly. She later had 3 friends in the... More 

Helpful?
Thank Dawn C
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Dear Dawn C, Thank you for your recent stay with us. It’s disheartening to learn about your experience, and our General Manager will investigate and address with our staff accordingly. We want to thank you for your feedback which may allow us to improve for the quality of guest service. We apologize for an unpleasant stay, and hope to welcome... More 

Travelers are raving about these Portland hotels

Forest Grove, Oregon
2 reviews
1 of 5 stars Reviewed December 21, 2015

We then had to wait another 15 minutes just to be checked in after the other customer left because the woman would not acknowledge that we were there. She wouldn't even say "I'll be with you in a moment." It took over 20 minutes just to be checked in and we were treated like we were inconveniencing her and felt... More 

Helpful?
Thank AlissaG3344
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

At Shilo Inn Rose Garden we pride ourselves on hiring front desk agents who are sincere and earnest so that we bring a human element to our customer service. I apologize that one of our guest service agents did not engage you in a manner that you saw fit. While I hope you come give us another chance I understand... More 

OLYMPIA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 18, 2015

This Shilo Inn was convient to the convention center, I walked back and forth through out the day. The room was clean, the wi-fi was free and so was the parking. The bathroom was a little small but other than that, a great stay.

Helpful?
1 Thank MCPOOlympia
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Thank you for the kind comments. We wish you a happy holidays and hope that you come back to stay with us again soon. Warm regards, Jason Mitchell, General More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 15, 2015 via mobile

I will give them this, for such an old and tiny hotel it's remarkably well preserved and clean. The main problem is the customer service is absolutely horrendous. From the manager down to the check in staff, it is really really bad. The words rude, condescending, lazy, unprofessional, and extremely unorganized go hand-in-hand with this hotel.

Helpful?
1 Thank FeliciaCM76
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Dear Felicia, We appreciate you took the time to comment on our hotel. We will continue to work hard at improving all aspects of our hotel and I hope you stay here the next time you are in Portland to see how we’ve improved. Warm regards, Jason Mitchell, General Manager More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed November 15, 2015

We were here on a business trip at the Convention Center. It is conveniently located and not a hard walk to any bus line or the Tri-Met. Room was clean and had a tv, microwave, fridge, iron & board, coffeemaker, & hair dryer. We were put in the handicap room for some reason so didn't have any kind of extra... More 

Helpful?
2 Thank BayouBengal_06
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Dear Bayou Bengal, I am sorry you had some difficulties during your stay here. I will go over splitting a bill with my front desk agents and make sure they are aware that they need to only use acceptable, professional, and courteous language. Regarding the card key issue I’m sure you understand we cannot just give card keys away to... More 

2 reviews
3 of 5 stars Reviewed November 6, 2015

This Shilo Hotel is one of the smallest Shio's in the state, but it is clean and staff was pleasant. Unfortunately I had sustained an injury prior to arriving at the hotel and the young lady at the desk was not very helpful considering I could barely walk. I had to ask about the ice machine and she didn't offer... More 

Helpful?
Thank Gloria S
1 review
4 of 5 stars Reviewed November 1, 2015

Very nice motel for the price and location. Free parking and modest breakfast (cereal or english muffins) , room was very clean, had a fridge, microwave. There's also a laundry in the hotel. We did have trouble with one of the key cards. Staff were friendly and accommodating. We stayed on the second floor, but there is no elevator. There's... More 

Helpful?
Thank Anita A
Leeds, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 5, 2015

Spotlessly clean and comfortable. Great location with professional efficient staff particularly Sierra and Ursula. Free breakfast which was adequate near to the convention centre and all transport links .

Helpful?
Thank Jan151
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Dear Jan151, Thank you for choosing Shilo Inn Rose Garden. We look forward to seeing you again soon. Sincerely, G. Sorrels-General Manager More 

Level Contributor
10 reviews
5 hotel reviews
4 of 5 stars Reviewed September 19, 2015 via mobile

I checked in but unfortunately a family emergency made it necessary for me to return to Seattle half an hour later. Room nice, location great, right by streetcar line, next to bigger, more expensive hotels, and staff very helpful. And price was right!

Helpful?
Thank Runewritet
ShiloHotels, Manager at Shilo Inn Rose Garden, responded to this review

Dear Runewritet, I am so sorry you were not able to stay and enjoy the Shilo Inn Rose Garden. I hope you will get a future opportunity to visit our beautiful city and hotel. Sincerely, G. Sorrels-General Manager More 

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