My husband & I were here the first week in May to celebrate our anniversary. We were very disappointed in our accomodation. The room promised a "mini suite". It was no suite! There was a small desk, one hard chair and the bed. The room was smaller than the room we stayed in on route to Portland and cost substantially...
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Dear Janet V,
Thank you for taking time to comment on your recent stay at the Shilo Inn Rose Garden. I sincerely apologize that your experience did not meet your expectations. I also apologize that you felt the staff was not helpful and had a bad attitude. This is definitely not the impression that we wish to impart upon our...
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We just finished a five night stay at this hotel. The location was close to things we were going to be doing in Portland, I thought that we would save a little on the lodging since we would be busy in Portland and the coast. Big mistake, I should have just payed a little more to stay somewhere quiet and...
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Dear J S,
Thank you for commenting on your recent stay at the Shilo Inn Rose Garden. I sincerely apologize for the noise issues that you experienced. I understand your frustration and agree that a restful sleep is paramount when staying in unfamiliar surroundings away from home.
The location of the Rose Garden property is popular to those attending events...
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We had a great stay here. The room was VERY clean and it was extremely convenient for our visit to family. I have never had such comfy pillows in a hotel at ANY price point. It can't be beat for the price! Only downer was the carpeting, which had obviously been cleaned but had some residual staining.
We were certainly...
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Dear reb1101,
Thank you for commenting on your recent stay. I will be sure to pass on your comments regarding room cleanliness to the Executive Housekeeper. Thank you for being our guest and we look forward to serving you again in the future.
Warmest Regards,
Gary Sorrels
General Manager
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The location was convenient to the arena, the room was clean, and the desk folks were very courteous and helpful; but the overall stay was not what we expected. The maintenance of the place was in poor condition. The smoke detector was hanging from the wall in our room, the bathtub faucet couldn't be shut off easily, and the hairdryer,...
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Dear Peach48,
Thank you for commenting on your recent stay at the Rose Garden property. I sincerely apologize that your experience did not meet your expectations or those of management.
Although your room number wasn’t provided, we have checked all rooms at the property. We did locate a smoke detector that came loose in room 203 and believe that was...
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We had a great stay at this hotel. Room was very clean. Staff was courteous and helpful. Location was convenient to downtown Portland. Price was attractive. I would highly recommend this hotel. I don't know what the reviews on the negative side are thinking.
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Dear mpenn73,
Thank you for commenting on your recent stay. I appreciate hearing from you and look forward to personally passing along your positive comments to the staff. Thank you for being our guest!
Sincerely,
Gary Sorrels
General Manager
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It was everything we wanted. The location is just perfect. It is a smaller hotel, which has a special touch. Everything was like brand new. The bathroom and dressing area were so nice. Granite counter tops. First class ammenities. The towels were nice and thick. We had a king sized bed which was so so comfortable, lots of pillows. Had...
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Dear mcnemar,
Thank you for being our guest, and recognizing the special touches that are unique to our Rose Garden location. I am excited to pass along your comments to the staff! We look forward to your future return and another opportunity to be of service.
Kindest Regards,
Gary Sorrels
General Manager
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We arrived two hours early to check in only to be told we could not check in until 4 PM due to the rooms being sold out the night before. However, we could see there were rooms available, cleaned and ready to occupy. I have traveled the world and stayed in 5-star hotel down to "NO" stars hotels and this...
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Dear Benz6347,
I sincerely apologize for your experience. The only reason that you would not have been allowed to check-in early would be due to your specific room type not being available. I apologize that you believe rooms were available and that your early check-in was prevented by a staff member not wanting to take on any more responsibility. I...
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Please only go here if you are 1.a party-all-nighter 2.a"night"escort 3. capable of sleeping through anything.
I was none of the following.
Not being familiar with Portland and needing to get a cheap quick hotel last minute for a workshop event, I picked the Shilo Inn at the Rose Garden after someone mentioned Shilos are nice. That was not the...
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Dear Just No,
Thank you for taking time to comment on your recent stay at the Shilo Inn Rose Garden. I sincerely appreciate your valued feedback.
I apologize that your sleep was interrupted by the actions of other guests. Sometimes circumstances beyond our control interrupt what is normally a quiet environment. I am so sorry for your experience. I assure...
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The sign for the Shilo Inn was bigger than the hotel, leaving us looking around for the structure that seemed as if it should be where empty sky was. But for a budget motel, it was better than most.
Our introduction at the front desk was very friendly and accomodating, and gave a very pleasant sense of the place. For...
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This was our 20th hotel stay in 12 weeks of travel across North America. We stayed seven nights in one of the larger king-size rooms (#200) for an average $65 night (including tax), booked the night before our stay on Hotels.com.
General: This place might best suit those looking for a cheaper, reasonable alternative to inner Portland city. For the...
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