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Shilo Inn Suites - Newberg

501 Sitka Ave., Newberg, OR 97132
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1 room 1 guest
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Shilo Inn Suites - Newberg
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77 Reviews from our TripAdvisor Community

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    14
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    9
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30
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Lake Oswego, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The room was dirty. We stayed 2 nights. The shower was not cleaned after the prior guest and they never serviced our room while we were there. The manager does not care. When checking in I asked for a nonsmoking room because of other reviews. The manager said they are all supposed to be nonsmoking but we "can't babysit all... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I've stayed here in the past,and and a bad visit. Thought I'd give it another try andv since my last visit there was new staff. The manager was very friendly. The guy in the morning Ryan or Brian (sorry) was also very friendly and helpful,always had a smile on his face. The maintenance guy, I forgot his name but he... More 

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Orange County
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 weeks ago

pour service overall. management knew they had a full house but did not make sure staff equipped to take care of. Rooms less then clean. Rooms seldom serviced before 5pm( we were there for a week)!! breakfast very sparse.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 25, 2015

I'm not sure the staff at this "hotel" know that they are in the service business. Do expect to checkin when you are supposed to and most certainly don't expect them to be apologetic about it! Stay anywhere but here, it isn't worth the a dime. Hopefully the place will be sold to someone who understands how to run a... More 

Was this review helpful? Yes 1
Rainier, Oregon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 19, 2015

Our review would have been scathing if left to the customer service we rec'd via the phone (asked for early check in due to heat and newborn baby before a wedding and got a rude NO.) My husband a seasoned traveler went in person asking for early check in, NO was the answer. He was told that no rooms had... More 

Was this review helpful? Yes 1
Surrey, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 17, 2015

Booked this hotel because it had an outdoor pool. Couldn't even book in half an hour early because no rooms were ready until 4 pm. Like really?? Only 1 person on the desk with numerous people waiting. Rooms underwhelming. Hot tub looked like it was covered in green slime although I was told that it was just old! Yuck!

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Vancouver
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 7, 2015

We booked this hotel because the other hotels were booked up due to a weekend event. I was weary of this place from the other tripadvisor reviews but didn't really have much choice. The hotel is quite dated and needs some updating ... for a couple staying at the hotel, it would be fine but with kids ... i would... More 

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General M, General Manager at Shilo Inn Suites - Newberg, responded to this review

Thank you for taking the time to share your recent stay with us. I want to apologize for the ants, earwig in your room. In the near future we will be updated the hotel and hope that you will give us a second chance. I take each response seriously and will address your issues with the staff along with management.... More 

Las Vegas, Nevada
Level Contributor
6 reviews
2 of 5 stars Reviewed June 22, 2015

Very dated and worn property in a great location. Convenient to many, many wineries. Jamie, the manager, is trying so hard - against some pretty tough odds. At times she is doing nearly every job there is here! Thank you Jamie for making our visit tolerable. We wish you much luck!

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Ash, United Kingdom
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed June 21, 2015

The last time we came to Newberg, the Shilo Inn was really expensive so we stayed at the Newberg Inn. This year, Shilo was cheaper than the Newberg Inn so we stayed here. After our absolute nightmare staying in Yale "Hotel" in San Fransisco, this was a palace for us. So I'm writing this after staying at Shilo for over... More 

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Richland, Washington
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 15, 2015

The hotel is older and in need or some updating (paint, GOOD carpet, window screens, furniture). Check in on Friday afternoon went smoothly but slowly (only one person handling all functions), The room was spacious, but could have used some more furniture (small sofa or a couple of comfy chairs from which to watch TV). The window screen was bent... More 

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General M, General Manager at Shilo Inn Suites - Newberg, responded to this review

Thank you for taking the time to let me know about your recent stay. Sorry the spa was not available for guest use, we had to close it for good. We will be updating the hotel very soon and hope that you will give us a second chance to serve you. More 

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