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Holiday Inn Express Medford

#12 of 35 Hotels in Medford
Certificate of Excellence
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1501 S Pacific Highway, Medford, OR 97501
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1 room 1 guest
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Holiday Inn Express Medford
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141 Reviews from our TripAdvisor Community

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Traveler rating
    50
    58
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    7
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (141)
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    (27)
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East Lansing, Michigan
1 review
1 of 5 stars Reviewed 3 weeks ago

Late on the afternoon of July 23, 2015 I used the IHG iPhone app to book a room at the Holiday Inn Express – Medford, located at 1501 S. Pacific Highway, Medford, Oregon 97501. I booked a room described as “2 Queen Beds Nonsmoking” at a rate of $144.00 plus tax of $14.40. Around midnight I arrived at the hotel... More 

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Auburn, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were checked in by Mary at the front desk, who was very personable and friendly. We were offered an upgraded room to be more comfortable by Tori Davis and it was much appreciated!!! Rooms are clean and well appointed. We will definitely be staying here on our next visit to Medford. Great employees!

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Winter Springs, Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 22, 2015

When we arrived, it took 15 mins to find someone. We were then checked into a room that smelled badly of smoke. We returned to the front desk and had to find the employee again. He then left the front desk and went upstairs to see if we will telling the truth! When he returned, he gave us keys to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear garitchie, Thank you for taking the time to review our property. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary customer service at the front office because the problems you encountered in the room. Please accept our sincere apologies for any inconvenience... More 

Calgary, Alberta, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 20, 2015

We always tend to express our appreciation at management level; however this management team ensures that level of professionalism is at every level. I would personally like to thank the young lady in the dining area who ensured to visit all the guests asking them if they needed any more food before they cleared it. Ensured we took our food... More 

Was this review helpful? Yes 1
Palm Desert, California, United States
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 11, 2015

We stopped at this same Holiday Inn Express on our way up to Portland from the SF Bay Area and again on our way back. It was the perfect stop to break up the trip. The rooms were clean and the staff was friendly. The hotel didn't get a perfect rating because the wifi was very hit and miss. However,... More 

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Everson, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 5, 2015

A bad situation happened at this local earlier in the week where the manager quit suddenly and sabatoged the staff and calander so when we arrived they were extremely short staffed. Also the rooms were not ready for anybody at 6:00 pm! We were 1 of the fortunate to get a room in a timely manner. Felt soooo bad for... More 

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Green Valley, California
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 4, 2015

This HIE is located close to shopping and dining, making it a great place to stay whether in the area for several days or just passing through. The room was very clean and neat, better than most HIE's, the staff very friendly, and the free breakfast on par with other HIE's. Good choice, especially if you can get a discount.... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 27, 2015

Everything else was fine except for the "high speed internet" the hotel staff claimed they had. I cannot connect to the wifi from almost all my devices, and when I did only 1/3 bars of reception. Watching videos or downloading apps are impossible.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear Brian L, Thank you for taking the time to write your review. We regret that you did not fully enjoy your stay with us as we fell short in some details particularly with the Wi-fi connection. Please accept our sincere apologies for any inconvenience these issues may have caused you. Your feedback is shared with the management team, and... More 

Albany, Oregon
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed June 26, 2015

I tried to stay there twice . . .. . Because the room was empty of my belongings when they cleaned it after the first night, they presumed it was vacant even after they called and I confirmed I was still going to be there. At midnight the hotel staff busted in my room claiming that it was not checked... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear missionmtntravel, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance because of the problems you encountered with your reservations. Please accept our sincere apologies for any inconvenience it may have caused you. We... More 

Eugene
Level Contributor
146 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 22, 2015

We wanted a place that was close to the Car Show that we were going to. This is such a great place to say. First of all their entire Front Desk staff is amazing. Always so professional, smiling, and top of the line staff. The make every effort to make your stay great. We arrived before regular check-in time and... More 

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