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Holiday Inn Express Medford

#11 of 35 Hotels in Medford
Certificate of Excellence
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1501 S Pacific Highway, Medford, OR 97501
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Holiday Inn Express Medford
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139 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winter Springs, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

When we arrived, it took 15 mins to find someone. We were then checked into a room that smelled badly of smoke. We returned to the front desk and had to find the employee again. He then left the front desk and went upstairs to see if we will telling the truth! When he returned, he gave us keys to... More 

Was this review helpful? Yes 2
Calgary, Alberta, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We always tend to express our appreciation at management level; however this management team ensures that level of professionalism is at every level. I would personally like to thank the young lady in the dining area who ensured to visit all the guests asking them if they needed any more food before they cleared it. Ensured we took our food... More 

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Palm Desert, California, United States
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stopped at this same Holiday Inn Express on our way up to Portland from the SF Bay Area and again on our way back. It was the perfect stop to break up the trip. The rooms were clean and the staff was friendly. The hotel didn't get a perfect rating because the wifi was very hit and miss. However,... More 

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Everson, Washington
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A bad situation happened at this local earlier in the week where the manager quit suddenly and sabatoged the staff and calander so when we arrived they were extremely short staffed. Also the rooms were not ready for anybody at 6:00 pm! We were 1 of the fortunate to get a room in a timely manner. Felt soooo bad for... More 

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Green Valley, California
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This HIE is located close to shopping and dining, making it a great place to stay whether in the area for several days or just passing through. The room was very clean and neat, better than most HIE's, the staff very friendly, and the free breakfast on par with other HIE's. Good choice, especially if you can get a discount.... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Everything else was fine except for the "high speed internet" the hotel staff claimed they had. I cannot connect to the wifi from almost all my devices, and when I did only 1/3 bars of reception. Watching videos or downloading apps are impossible.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear Brian L, Thank you for taking the time to write your review. We regret that you did not fully enjoy your stay with us as we fell short in some details particularly with the Wi-fi connection. Please accept our sincere apologies for any inconvenience these issues may have caused you. Your feedback is shared with the management team, and... More 

Albany, Oregon
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I tried to stay there twice . . .. . Because the room was empty of my belongings when they cleaned it after the first night, they presumed it was vacant even after they called and I confirmed I was still going to be there. At midnight the hotel staff busted in my room claiming that it was not checked... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear missionmtntravel, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance because of the problems you encountered with your reservations. Please accept our sincere apologies for any inconvenience it may have caused you. We... More 

Eugene
Level Contributor
141 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed June 22, 2015

We wanted a place that was close to the Car Show that we were going to. This is such a great place to say. First of all their entire Front Desk staff is amazing. Always so professional, smiling, and top of the line staff. The make every effort to make your stay great. We arrived before regular check-in time and... More 

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Vancouver, Washington
Level Contributor
3 reviews
2 of 5 stars Reviewed June 15, 2015

Completely lacking in customer service. We usually stay at the HIE in Ashland but couldn't get in this weekend so we booked in Medford instead. Our mistake. 3 of the 4 rooms booked were not ready for check in at 6:30 PM when the hotel policy is 3:00 check in. We were out all day the next day and housekeeping... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear mjden, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, housekeeping and check in experience. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to... More 

Discovery Bay, California
1 review
5 of 5 stars Reviewed June 12, 2015

Our most recent stay in Medford was very nice. The room was very nice. Only one complaint, the mattress was not as comfortable as it could be. The staff was very friendly and efficient. All in a very pleasant stay

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