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Holiday Inn Express Medford

Certificate of Excellence
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1501 S Pacific Highway, Medford, OR 97501
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Holiday Inn Express Medford
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134 Reviews from our TripAdvisor Community

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Traveler rating
    48
    55
    15
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23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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  • Spanish first
  • Any
English first
  • All months
    (134)
  • Mar-May only
    (27)
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    (55)
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    (37)
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    (15)
All months
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Everything else was fine except for the "high speed internet" the hotel staff claimed they had. I cannot connect to the wifi from almost all my devices, and when I did only 1/3 bars of reception. Watching videos or downloading apps are impossible.

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Albany, Oregon
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I tried to stay there twice . . .. . Because the room was empty of my belongings when they cleaned it after the first night, they presumed it was vacant even after they called and I confirmed I was still going to be there. At midnight the hotel staff busted in my room claiming that it was not checked... More 

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Eugene
Level Contributor
138 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We wanted a place that was close to the Car Show that we were going to. This is such a great place to say. First of all their entire Front Desk staff is amazing. Always so professional, smiling, and top of the line staff. The make every effort to make your stay great. We arrived before regular check-in time and... More 

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Vancouver, Washington
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Completely lacking in customer service. We usually stay at the HIE in Ashland but couldn't get in this weekend so we booked in Medford instead. Our mistake. 3 of the 4 rooms booked were not ready for check in at 6:30 PM when the hotel policy is 3:00 check in. We were out all day the next day and housekeeping... More 

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Discovery Bay, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Our most recent stay in Medford was very nice. The room was very nice. Only one complaint, the mattress was not as comfortable as it could be. The staff was very friendly and efficient. All in a very pleasant stay

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Tigard, Oregon
Level Contributor
435 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 stars Reviewed May 10, 2015

Location was good, as it was near the highway, but a a little out of the way for dining options. Front desk staff was welcoming. Room was a little small but comfortable and clean. Lobby area was small. Breakfast options were a little lacking so chose to eat elsewhere. Overall, a decent experience.

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IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear HARRY M, We welcome feedback especially from our valued guests like you. It is very nice to know that you liked our location. I am happy that you liked the room. However, please accept my sincere apology if the breakfast selection did not meet your expectations. Rest assured that your comments will be looked into. I have taken note... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 5, 2015

I'm loving the newly renovated Holiday Inn hotels! They're looking cleaner and more inviting. Our guest assistant at the counter was very nice and made sure we were taken care of. The one thing I could critique is that the AC didn't cool off our room as much as we'd have liked but we enjoyed our overnight stay and would... More 

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Salem, Oregon
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 1, 2015

We relocated a sizable group of us to this hotel on short notice. The staff was unflappable and very professional. The rooms are clean and quiet and the beds are very comfortable. The hotel is easy access off I-5 and very near near many good places to eat. You cannot go wrong with hotel.

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San Francisco, California
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 12, 2015

We stayed one night here on our vacation. The check in was great. Front desk people were friendly. The room was small but clean and the beds were comfortable. Fine for one or two nights. They offer a free breakfast but it found it to be lacking. The coffee was more like hot coffee flavored water. And I need my... More 

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Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 8, 2015

The hotel itself is very nice. Breakfast was okay. However, Tori was very unpleasant. I had an issue with my booking and she had a flippant attitude and as I tried to explain it to her, she was very rude. I heard that they were going through some staff changes and it was a bit chaotic but she could have... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Medford, responded to this review

Dear bs0cial, We noticed your review regarding the Holiday Inn Express Medford, OR. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn Express brand. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced. We have documented your comments under reference number 85943206,... More 

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