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Crowne Plaza Portland Lake Oswego

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14811 Kruse Oaks Drive, Lake Oswego, OR 97035
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Crowne Plaza Portland Lake Oswego
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Crowne Plaza Portland Lake Oswego
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319 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eagle, Idaho
1 review
1 of 5 stars Reviewed 1 week ago

Very dated. I only stay here when my company makes me. I timed it, it took over 10 minutes just to write this post dues to the horrible Internet. It is so bad that I had to switch over to my phone. I can not do work on my laptop with the wireless.

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

HI Jared, Thank you for your feedback. We hope your company keeps sending you back to stay with us. You'll be glad to know that our local internet provided arrived today, and installed new access points so we are back to full speed with internet service. And even better news, our owners are sending a crew out later this year... More 

Phoenix, Arizona, United States
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

When I checked into the hotel, there was a new man being trained at the front desk, I thought he was doing a great job at first. When I checked in, I put my suit jacket over my suitcase, not thinking about the fact that I had put my necklace in my suit breast pocket for safekeeping. When I checked... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hi Sonia G. i apologize your stay was less than you expected. We strive to make every guest experience a positive one, and we failed. I have addressed each of the points you make with our staff and we are taking steps to ensure they do not occur again. At Your Service, W. Roger Beebe, General Manager More 

Redmond, Washington
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Evening staff stuffy and non-accommodating two nights in a row but the AM staff professional and friendly. With over 700,000 points of hotel stays with Priority Club I can't rank this hotel as above average for a Crown Plaza. I am confused as to its current ranking. I chatted with other guests and they were having an enjoyable stay. Its... More 

Was this review helpful? Yes 1
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hello Tim S! Thanks for visiting us from The Bicycle Capital of the Northwest on your recent business trip. I apologize the evening staff seemed stuffy and non-accommodating. I'll have the morning crew (usually jacked up on coffee) give them some pointers. I've asked Housekeeping to check out the ceiling in the bathroom and we'll get that cleaned up. Come... More 

Berkeley, California
Level Contributor
149 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This property has clearly seen better days - the public spaces and rooms have an 80s-era vibe that feels tired and dated. The staff are pleasant and prices are right. Rooms are reasonably quiet, clean, and spacious, and there's plenty of free parking. But good luck finding the place - as far as I can tell, there are no signs... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hey sundogg99! Thanks for reviewing your recent stay with us. We appreciate your concerted effort to find us here amongst the trees. You might say, we're the oldest hotel in Lake Oswego, but actually we're not and soon we will not look anywhere near the oldest. This Fall, we begin a multimillion dollar renovation. We'll also include more signage for... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is somewhat past it's prime but that makes it a great value, especially the suites. The staff is the gem at the hotel. Front desk was very friendly and helpful. James in the bar is awesome- friendly, creative and helpful. One of the best places to stay in the area.

Was this review helpful? Yes 1
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hey Mark Q. Thanks for the nice review. I agree, our staff is one of the best in town. Starting this Fall, we will have the best hotel in town, as we begin a multimillion dollar renovation. Come on back and check us out. At. Your Service, W. Roger Beebe, General Manager More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

Positive: - We were able to get a room at short notice which I was happy about. Highlights/Issues with Staff: 1. Arrived after long day of driving. I didn't mind having a longer check-in due to training a new employee, but the trainer kept taking all phone calls while she was helping us rather than putting someone on hold. She... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hi tcsandiego. Thank you taking a second to review your experience. I'm glad we were able to get you in at the last minute from America's Finest City. I apologize you encountered less than what you expected. I have addressed the issues you mentioned with our staff and put steps in to ensure your next planned visit goes smoother. Hope... More 

1 review
5 of 5 stars Reviewed June 6, 2015

We are considering moving up to West Linn Oregon answer started staying at the Crown Plaza Hotel in Lake Oswego last weekend while we are searching for a new home. The staff and facilities have been wonderful. I especially enjoy the incredible service from one of the front desk clerks, Melody, and I know I spelled her name wrong and... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Thank you Lee N A for the wonderful review. We're so glad you are moving to the area. It will be great to have you as a neighbor; you'll love West Linn. We agree, Melanie is fabulous. We're lucky to have her as an ambassador for the hotel staff. At Your Service, W. Roger Beebe, General Manager More 

Portland, Oregon
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 30, 2015

Went for a breakfast meeting last week, the property was convenient to find and is located right next to exit on I 5. Being a upper class hotel the selection of breakfast items are very less, don't even have any selection of coffee or juices ( even small hotels have them) just a black coffee and water , also most... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hello DeepakPDX. Thank you for your review; we're still smiling because of it. Our chef wants me to extend a welcome to you to come try some of our delicious offerings for breakfast, not included with our buffet. He says you'll be glad you did. BJ wants you to come back also. He and his staff will brighten your day... More 

Yakima, Washington
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 29, 2015

I'm sure it is not the fault of the staff of the Crown Plaza, or even the owners, but it is extremely difficult to find this property. I drove right past the entrance and had to call the front desk.for directions. The instructions to turn into the neighboring restaurant parking lot were very helpful, and then I could see the... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hello Slmartin105. Boy, do i know what you mean about traffic here at 5:30pm. I usually have to wait til about 7 pm some nights to leave. I'm glad you found us though and you found our rooms beautiful i apologize your room wasn't fully stocked with a TV remote and sink stopper (I'm glad the bed was there). I've... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

We stay at this hotel once a year for a LAX tournament which always jams this hotel to the rafters with crazy kids and exhausted parents. The lounge is decent. Location is awesome. SBUX is across the street and there are tons of other chain eateries close by. The pool and hot tub are ok. Cool glass elevators. Rooms are... More 

Was this review helpful? Yes
Roger B, General Manager at Crowne Plaza Portland Lake Oswego, responded to this review

Hi Brian, thanks for taking the time from the game to review our hotel. You don't have to tell us about full to the rafters; we're still finding towels up there. Each year, we face off with the teams competing in the Oregon Lacrosse Classic and though it's a ride, we enjoy the challenge. We'll be buying more towels and... More 

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