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All 7 Lake Oswego hotels

Hilton Garden Inn Portland/Lake Oswego

3.0 of 5
14850 Kruse Oaks Dr., Lake Oswego, OR 97035
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Hilton Garden Inn Portland/Lake Oswego
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Ranked #1 of 7 hotels in Lake Oswego
Most recent review
5 of 5 stars Reviewed June 17, 2013
natittite Pendleton, Oregon
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158 reviews from our community

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Pendleton, Oregon
1 review
5 of 5 stars Reviewed June 17, 2013 NEW

First time staying at the Hilton Garden Inn, and it was the most comfortable,safe and secure . great staff, reasonable rates ( AAA, AARP & USAA) it had all the amenities. Great location easy access freeway to local shops and restaurants.

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Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 18, 2013

natittite - Thank you for your review. We do have everything needed to have a very enjoyable stay in the Greater Portland area. Complete with friendly staff and great shopping malls to go along with all the things you mentioned. We look forward to your return. More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 7, 2013

Like other Hilton Garden Inns, this hotel provides all of the necessary amenities for guest comfort, along with very courteous and friendly service from the front desk and housekeeping staff. Free parking in the covered garage, with elevator service, is a bonus.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 18, 2013

Ginny M - The Hilton Garden Inn brand continues to grow and impress everyone associated with it. We are very happy to hear that you enjoy staying with us and the brand. Thank you for your review and we look forward to your return. More

Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 7, 2013

I have stayed here many times, great value, staff and location! There many nice dining options nearby too. There is a full service bar and you can also dine at the hotel. There is a fitness room, pool and business center.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 18, 2013

lesliann 1 - Our restaurant is a very wonderful and convenient place for our guests to eat. We are currently focusing on the restaurant to make it even more special by bring in daily specials and new menu items to accompany our friendly service. Thank you for your review and we look forward to your return. More

San Diego, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 1, 2013

Quality, value, safe/secure, true to brand, easy access, good local options for coffee, office services (FedEx Office), etc. AAA, AARP rates very favorable. Our package included breakfast daily (ask for made to order omelets/eggs as alternate to scrambled at breakfast bar. Around $100 per night, nice price!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 6, 2013

Thank you for taking the time to write about us on Tripadvisor. I'm glad you enjoyed your stay with us. We hope to see you again on your next trip. More

1 review
3 of 5 stars Reviewed May 30, 2013 via mobile

The room was everything I've come to expect from a Hilton, front desk was nice, helpful. Restuarant employee was crying in the dining room and complaining loudly about not making enough tips or something - seemed like a lot of drama going on with the restuarant side of things. Food was great though, and the waitstaff that served me was... More

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 5, 2013

Thank you for taking the time to fill out the trip advisor review. Our goal is to exceed the expectations of every guest and to ensure that we deliver a high level of customer service. The server’s actions are unacceptable and if you have the time I would like to speak to you about this issue. I will bring up... More

Oregon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

This was my most positive experience while staying in a hotel EVER!! The hotel was clean, pleasant, and met all of my needs but the staff, namely Joshua, made the experience truly exceptional. I was at the Hilton for a week long group training. Joshua took the time to learn all of our names and addressed us with genuine care... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
June 5, 2013

Jennifer P - Thank you for taking the time to share your experience. Josh is a valued employee here and I am happy to hear you and your group was able to find out why first hand. I will make sure he knows that he is appreciated. More

San Antonio, Texas
Top Contributor
433 reviews 433 reviews
76 hotel reviews
Reviews in 129 cities Reviews in 129 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed May 27, 2013

There isn't much around the hotel but it is a very nice Hilton Garden Inn. The staff are very nice and helpful. The rooms are clean and beds are very comfortable. Don't forget to adjust the mattress. Or at least check it to make sure someone hasn't made it too hard, or soft.

Was this review helpful? Yes 1
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
May 29, 2013

Thank you for taking the time to write about us on Tripadvisor. I’m happy that you found our staff friendly and helpful. We pride ourselves on providing a high level of customer service to all of our guests. Thank your for staying at our hotel and we hope to see you on your next trip to the area. More

Regina, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2013

Although there are four other hotels within walking distance of this hotel, we chose the Hilton because I’ve had good experiences at other Hilton properties. The location is great, since it’s near the freeway, so we could go anywhere in the Portland area without hassle. The rate was reasonable, and the front desk staff were friendly and helpful. The rooms... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
May 24, 2013

I wanted to thank you for taking the time to write a review about our property on trip advisor. I'm glad that you found our staff so helpful. We pride ourselves on giving a high level of customer service to every guest that walks through our doors. We hope to see you on your next trip to the Portland area. More

Springfield, United States
1 review
3 of 5 stars Reviewed May 14, 2013

I have experienced better quality, service and comfort at less expensive hotels. The front desk staff did not seem to approve of us, and did the minimum to be courteous. I am still waiting for a call back from a call I made to the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
May 24, 2013

I want to start out by apologizing about your stay. Our main goal is to exceed our guest’s expectations and provide a high level of customer service. I can see from your words that we failed on both these counts for you. Please feel free to email or call me at the hotel and we can discuss your stay. I... More

Washington
Top Contributor
73 reviews 73 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 9, 2013

Enjoyed staying at this HGI Lake Oswego. The location is quiet, the rooms very accommodating, and the staff are helpful. Restaurants are across the street, Trader Joe's and other shopping only a few blocks away.

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Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review
May 13, 2013

Thank you for the kind words on Trip advisor. We like to pride ourselves on our friendly customer service. I'm glad you found our location convenient. I'm not sure if you have been their but we are also located within a short drive to Washington Square Mall, Bridgeport Village and Woodburn outlet mall. Once again thank you for the kind... More

 
 
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Portland
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton
Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Region: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Lake Oswego
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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