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Hilton Garden Inn Portland/Lake Oswego

3.0 of 5 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
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Certificate of Excellence 2014
Hilton Garden Inn Portland/Lake Oswego
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Hilton Garden Inn Portland/Lake Oswego
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339 reviews from our community

Traveler rating
    154
    131
    39
    8
    7
See reviews for
84
83
26
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pitt Meadows, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

When emergency strikes like a power outage. I would consider this hotel and its staff to be reliable and they do what they are able to do to meet the customers needs withing reason and sometimes they go beyond those needs and expecations to please the customer.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

I want to thank you for the kind words you said about our staff. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with everyone. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we... More 

San Diego, California
Top Contributor
62 reviews 62 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Easy Access, average value. We arrived late in the evening as we passed through. The staff were friendly and helpful. Our main issue with the bed and noise. The bed was too soft (wife and I had sore backs), and the sound proofing was poor. Otherwise good stay.

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on Tripadvisor. I wanted to let you know that the firmness of the beds can be adjusted by a dial on the side of the mattress. That way you can adjust the firmness to the comfort of your back. I want to apologize about the issues with your room and... More 

Senior Contributor
47 reviews 47 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Went to this place before meeting on the next day it seemed okay until I got to my room and him had a funny smell they had no problem switching out my room the manager Miranda was really nice about that. The lobby is quite nice and if you like to drink alcohol it would be a great place to... More 

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on trip advisor. We did have a issue with an alarm going of multiple times while a maintence company was working in our boiler room. I would like to talk to you about your stay. Our primary goals are to provide our guests with a high level of customer service... More 

New Westminster, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was very clean and had a good continental breakfast. The staff at the front desk was very friendly. A nice touch was a snack bar open around the clock. The only downside for us was that the mattresses were not quite as comfortable as others we have had in other hotels despite them having dials to adjust the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for the positive survey response. I am happy to hear you found the hotel amenites - such as the Pavilion Pantry to your liking. We look forward to welcoming you back to our hotel in the future. More 

Scotts Valley, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great convenient location, comfortable well appointed guestrooms, friendly staff all around, new dining area, nice menu and wine list from local area overall a great spot for business or pleasure. Easy access to get around the area

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the experience to your liking. We look forward to welcoming you back to our hotel in the future. More 

Kingsburg, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was friendly, welcoming, and accomodating. The room was clean and quiet. The amenities were great. I really enjoyed the breakfast choices and the cook to order items. Quite tasty! The fitness center was quiet and clean and always stocked with clean towels and fresh water. The hotel lobby was inviting and beautifully decorated. There was complimentary water,... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for writing such nice comments about us on Tripadvisor. I will share your review with our staff and mangers in our next meet. I hope that the next time you are in the area visiting family you will stay with us again. More 

Bozeman, Montana
Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As expected. Nice and kind and a little out of the way which was good. Walking distance to a few places to eat and was a typical Hilton. Also across the street is a great little shop for a manicure and it was safe and kind.

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on Tripadvisor. We are happy that you enjoyed your stay. We hope that the next time you are in the area you will stay with us again. More 

Melbourne, Fl, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Great location, close to highways, 20 minutes to downtown, great local restaurants and pubs nearby -Starbucks right across the street, clean rooms, friendly staff, great breakfast buffet. Another typically good Hilton experience, I would recommend staying there if you are in the Portland area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you back in the future! More 

Seattle
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This is a typically nice Hilton property. Very nice lobby, friendly staff, pleasant small restaurant. The rooms are clean, lovely location. We have stayed while visiting our son and family in Lake Oswego several times. If you are Hilton members you get a few little extras. The prices are a bit high, but when they are competitive we like to... More 

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. More 

Qualicum Beach
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is central to really good shopping and restaurants. We used to stay in downtown Portland but shopping downtown is not what it used to be and all the stores in Pioneer Square are found at Washington Square Mall and Bridgeport Village. The Nordstroms at Washington Square Mall equals the downtown store too. We stay in this area and... More 

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you so very much for the survey response you sent complimenting our hotel's service. I know that you are very busy and much appreciate the time that you took to let us know that we did great job for you. I will be sure to pass along your kind words as it helps us when we know we have... More 

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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Number of rooms: 179
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton
Hotel Style:
#1 Business Hotel in Lake Oswego
#1 Family Hotel in Lake Oswego

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