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Hilton Garden Inn Portland/Lake Oswego

3.0 of 5 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
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Certificate of Excellence 2014
Hilton Garden Inn Portland/Lake Oswego
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Hilton Garden Inn Portland/Lake Oswego
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346 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lansdale, Pennsylvania
Top Contributor
176 reviews 176 reviews
44 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I've stayed in a lot of HGIs & this one is not as good as most others. Room lighting is very poor, bathroom lighting is downright dim & its a bit small as well. Fitness center is about the smallest I've ever seen. Breakfast options are OK but no individual juice boxes--not a big fan of the bulk jar of... More 

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room lighting, our breakfast juice options, and our fitness center. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. In... More 

Redmond, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn is exactly what is needed. Good Value, Clean and comfortable rooms, Friendly Staff and cost that are between $100-$125/night, at least in the markets we go to. On our car trips along the west coast from Seattle to San Diego and our monthly jaunts into Portland, OR (not rv's...only car), we attempt to book Garden Inns... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you've found the brand to be consistently to your liking. We look forward to welcoming you back to our hotel in the future. More 

San Francisco
Top Contributor
59 reviews 59 reviews
56 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was looking for a hotel in Portland but most of the downtown properties had high parking fees. The HGI was only 5 miles away from my meeting spot, the AAA rate was the best I've seen in a long while, and there weren't any parking fees! The stay was fine. I arrived around 1 pm and they allowed me... More 

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about our hotel on Tripadvisor. We hope that the next time you are in the area you will stay with us again. More 

Gillette, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff at this Hilton Garden Inn was the most friendly and helpful staff I have ever encountered. They made the stay a pleasure. Upon arrival we were treated very well and the check-in clerk was most helpful. The breakfast staff was very attentive to our needds even though we had a free breakfast each day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for writing such kind words about the staff on TripAdvisor. Are primary focus is to make sure our guests enjoy their stay by providing great service. We hope the next time you are in the area you will stay with us again. More 

Portland, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Satisfied with the service and quality of the hotel. Will definitely book here again. Satisfied with the service and quality of the hotel. Will definitely book here again. Satisfied with the service and quality of the hotel. Will definitely book here again. Satisfied with the service and quality of the hotel. Will definitely book here again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on Tripadvisor. We appreciate the kind comments and we will share them with our staff. I hope the next time you are in the area you will stay with us again. More 

New York, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Could hear the people in the next room but that is my only complaint. Unfortunately, their squeaky bed made it difficult for them to hide the fact that they were "doing it". Everything was exceptional. I loved the location near Bridgeport and I5. You really can't beat it.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to give us a positive review. I'm very pleased that you enjoyed your stay with us. I apologize for the neighbor's squeaky bed. In the future - please feel free to call down to the desk for assistance. Our Front Desk is staffed around the clock and we'd be happy to request some quiet... More 

San Francisco, California
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

PROS Great place if you want quite not large hotel. Rooms are ok, it's Hilton. Good for a business trip. Good breakfast. comfortable parking with elevator access. CONS Sometimes when there are a lot of guests it's difficult to find free tables in lobby for breakfast small pool, no private access from elevators, when you want to go to pool... More 

Was this review helpful? Yes
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. You Can Count On Us! More 

Pitt Meadows, Canada
1 review
5 of 5 stars Reviewed December 15, 2014

When emergency strikes like a power outage. I would consider this hotel and its staff to be reliable and they do what they are able to do to meet the customers needs withing reason and sometimes they go beyond those needs and expecations to please the customer.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

I want to thank you for the kind words you said about our staff. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with everyone. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we... More 

San Diego, California
Top Contributor
67 reviews 67 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 14, 2014

Easy Access, average value. We arrived late in the evening as we passed through. The staff were friendly and helpful. Our main issue with the bed and noise. The bed was too soft (wife and I had sore backs), and the sound proofing was poor. Otherwise good stay.

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on Tripadvisor. I wanted to let you know that the firmness of the beds can be adjusted by a dial on the side of the mattress. That way you can adjust the firmness to the comfort of your back. I want to apologize about the issues with your room and... More 

Senior Contributor
48 reviews 48 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 10, 2014

Went to this place before meeting on the next day it seemed okay until I got to my room and him had a funny smell they had no problem switching out my room the manager Miranda was really nice about that. The lobby is quite nice and if you like to drink alcohol it would be a great place to... More 

Was this review helpful? Yes
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review

Thank you for taking the time to write about us on trip advisor. We did have a issue with an alarm going of multiple times while a maintence company was working in our boiler room. I would like to talk to you about your stay. Our primary goals are to provide our guests with a high level of customer service... More 

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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Number of rooms: 179
Reservation Options:
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton

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