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Extended Stay America - Portland - Hillsboro

2.5 of 5
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19311 NW Cornell Road, Hillsboro, OR 97124 (Formerly Extended Stay Deluxe)
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Extended Stay America - Portland - Hillsboro
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Ranked #13 of 16 Hotels in Hillsboro
A recent review
5 of 5 stars Reviewed September 25, 2013
Bianca L Aloha, Oregon, United States
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94 Reviews from our TripAdvisor Community

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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Portland - Hillsboro
See the most recent reviews
Boise, Idaho
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 6, 2013

I'm reading some of the other reviews on here and they say things like "5 star service", "best hotel I've ever stayed at". Um.... Are we staying in the same hotel? I'm here right now and I can't even begin to say how disappointed I am in this place. The halls smell like a combination of old musky carpet, dirt... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for taking he time to post your thoughts on your stay with us. Its definitely disappointing to see that we were not able to make you feel comfortable. I will absolutely discuss the cleanliness with my staff as its one of the most important factors to us, and can assure you that we will work to improve our... More 

Sammamish, Wa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 24, 2013

I made my reservation through Priceline express deals. It said it included a 2.5 star hotel (name not listed until booked) that allowed pets and included breakfast. I booked it. I called ahead to request a pet friendly room on the ground floor with two beds and was told they could only offer a studio and I needed to contact... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for providing feedback about your stay at our hotel. Please accept my sincere apologies that your room and our grab-and-go breakfast did not meet your expectations. While the staff and I strive to provide guests with the accommodations they desire, we are unable upgrade a reservation made through our website or third party site without applying a charge.... More 

Travelers are raving about these Hillsboro hotels

Aloha, Oregon, United States
1 review
5 of 5 stars Reviewed September 25, 2013

Stayed for the first time at extended stay recently and the service that they provided was by far the best hotel service I have ever had. The lady at the front desk, Kathy was very kind and helpful and always made sure we got what we needed and then some. Room was very clean and orderly unlike some of the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Bianca - Thank you for writing such a wonderful review on us. I know that Kathy will appreciate your comments. We always try to ensure every guest has a great time. Cleanliness and order are some of the most important services we can provide to make sure your trip is great from the time you come in through the front... More 

Gresham, Oregon
1 review
5 of 5 stars Reviewed September 25, 2013

This is one of the best economy place to stay price wise but with excellent five star service. The staff was friendly and very informational when it came to best places to eat, places to visit and the room was very cozy and relaxing. I would say over all, my business trip turned into a vacation. Thanks to Kathy for... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Corrine - Thank you for your great review on your experience at our hotel. I'm extremely pleased to see that we were able to provide you with the type of service that you deserve when staying with us. We pride ourselves on offering an affordable stay without giving up any of the attention you deserve. I will make sure to... More 

Forest Grove, Oregon
1 review
4 of 5 stars Reviewed September 25, 2013

I was in town visiting family and friends for a week, and this was the perfect fitting hotel! The location is wonderful. Right in the center of everyting I could have needed. Spent most of the time w/ friends in the area, but when I was at the hotel, my expierence was very pleasent. The staff I had contact with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Deborah - Thank you for the kind comments and taking the time to write about your stay with us. We are glad to hear that our centralized location offered you a variety of activities during your stay. My staff and I pride ourselves on taking the extra step to make your experience at our hotel, a great one. W will... More 

Las Vegas, Nevada
Contributor
16 reviews 16 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 19, 2013

We stayed at this hotel last year and because of our experience, we stayed again in July -Aug. We were at this hotel for about 6 weeks on business. I find that the staff, Hadar, Sarah and Aaron are all excellent to deal with. There are never any problems when we stay here and all of our requests are met... More 

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Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Annie - Thank you Annie for taking the time to write such a wonderful review on us. I will absolutely make sure to share your comments with Sarah and Aaron. We always enjoy when you and your husband come stay with us and I hope that we see you again. soon. We always want to provide the greatest service we... More 

Collinsville, Connecticut
Contributor
14 reviews 14 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 4, 2013

We were a group of 8, in Hillsboro for a week to do some volunteer work, and very happy to find the Extended Stay America had kitchen facilities and a full-sized refrigerator, so we could cut down on expenses by cooking meals ourselves. We couldn't have made a better choice. Clean, comfortable rooms; friendly, helpful staff; super clean laundry room... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Nothing makes me happier than to see that we were able to accomplish our goals in giving you a great stay at our location and providing you with the service that you would expect and deserve. I will absolutely share you comments with Kathy and Mike as I know they will appreciate it. I sincerely hope that your travels will... More 

Chandler, Arizona
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 12, 2013

Stayed here for a long weekend in July 2013. The staff was very helpful and the room was more than adequate. Everything worked and was in fairly good condition. The bathroom was a bit cramped and had a few weird 'features' (bathtub flexed while standing in it..) but otherwise no problem. The breakfast was not particularly inspiring, but the idea... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Thank you for taking the time to write about your stay with us. I am so glad that our staff provided you with helpful service and that you liked your room overall. Still, I am sorry that our grab-and go breakfast as well as the number of kitchen items we provide in each guest room did not meet your expectations.... More 

Sacramento, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed July 17, 2013

Went to Hillsboro for a wedding and needed a clean, safe place to stay while in the area, got both. Hotel staff was pleasant, place was clean, but our room was a bit shabby, but NOT dirty, not confusing the two. Recliner chair had seen better days, shower handle kept coming off, toilet didn't flush very well at times, glass... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Hillsboro, responded to this review

Sara - I want to thank you for staying with us. The staff and I are committed to providing a great fresh room at a great value to all of our guests to enjoy. With that in mind I am very happy to be able to tell you that we are scheduled for a major renovation this fall. I hope... More 

Hillsboro, Oregon
2 reviews
4 of 5 stars Reviewed July 3, 2013

We live here for my husband business the company book for us a month and months ,we are there last year from March at that time we did not happy with so many thing .We are non-smoker -like to stay top floor ,is kind of problems 3th FL is smoking and non-smoking room 1/2 to 1/2 .However we move a... More 

Was this review helpful? Yes
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