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Residence Inn Portland West/Hillsboro

Certificate of Excellence
3.0 of 5
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18855 NW Tanasbourne Drive, Hillsboro, OR 97124
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Residence Inn Portland West/Hillsboro
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Ranked #3 of 16 Hotels in Hillsboro
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Jim S Elk Grove, California
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95 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elk Grove, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Residence Inn never fails at making it comfortable and easy for a larger family of 5....yes 5 is large in hotel terms...to stay and relax. Great facilities, great service, friendly staff. The 2 bedroom suite was fantastic and the fact that they would allow us to bring our dog made the whole thing perfect.

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you for your wonderful comments! We are glad that we are your home away from home! Our entire staff considers you part of the Residence Inn family! We hope to see you again soon! More 

Eindhoven, The Netherlands
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have spend more than five months in this complex (2014 and 2015), so I can't consider it anymore a hotel but almost a second home. The staff is really helpful and warm. I can't imagine of a better place for a long stay, since the big bedroom, living room and kitchen in the apartment are perfect for those days... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

We are very pleased to hear that you enjoyed your stay at our hotel! Our entire staff greatly appreciates your feedback! On your next visit please ask for Joe, so I can have the opportunity to thank you in person! We look forward to seeing you again in the future!! More 

Hillsboro, Oregon
Level Contributor
3 reviews
5 of 5 stars Reviewed June 17, 2015

So our house flooded about a month ago ever since we have been staying at the Residence Inn in Hillsboro. I have to tell you I didn't imagine that the staff would be as wonderful as they are. We checked in with very little clothing as almost everything we owned was wet from the flood. The staff did everything they... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

We are so glad to hear that you enjoyed your stay! Thank you for taking the time to let us know about your experience! Come see us again soon! We love having you here! More 

Colchester, Connecticut
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 17, 2015

I gave this hotel 5 stars with reluctance. It's easily 4 stars. My reluctance was not having a 2nd story room as we were promised. My wife called the hotel and was assured we'd get 2nd story, but when we arrived, we got a different story, "subject to availability". Also when we checked in on Saturday, for a two night... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via Trip Advisor. We greatly appreciate your input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to Hillsboro and we appreciate... More 

Falmouth, Massachusetts, United States
Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 15, 2015

This Marriott property is very conveniently located near Orenco Station with access to Portland. It is very near to the various Intel properties. And, and this is very important, it is just a short drive to the one hundred or so of the wineries of the Willamette Valley! This is a well cared for property with clean rooms and a... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We know that you have many other lodging choices available when you travel to Hillsboro and we appreciate that you chose to stay with us. Come see us again soon! More 

Florida
Level Contributor
117 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 22, 2015

I visited Portland for the first time and wanted to stay at a Residence Inn close to work. I pick this property because of that. As it says in other reviews the staff is very nice. But I had a few problems initially that should have not been problems. First the cleaning staff knocked on my door the early the... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via Trip Advisor. We greatly appreciate your input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to Hillsboro and we appreciate... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 15, 2015

I highly recommend staying here! Kellie and Britney are wonderful employees with great customer service skills, and they both very knowledgable with the area and very eager to help out! The entire staff is very professional, and these two are stars! You won't be disappointed!

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Hi Jayson, Thank you for your wonderful comments! We are glad that we are your home away from home! Our entire staff considers you part of the Residence Inn family! We hope to see you again soon! You will be surprised when you see the final touches of our full renovation that was just completed! More 

Seattle, Washington
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 23, 2015

Our suite was upstairs and very quiet. The room was comfortable and tastfully furnished. and appears to have been recently rennovated. A very nice touch are the Paul Mitchell shampoo and conditioner.The kitchen has mostly what you need. One slight disapointment was no ice machine to be found anywhere. We did finally get a bag of ice from downstairs for... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

We are so glad to hear that you enjoyed your stay! Thank you for taking the time to let us know about your experience! Come see us again soon! We love having you here! More 

Memphis, Tennessee, United States
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 17, 2015

Stayed three nights on a business trip. They upgraded me to a two bedroom with a fireplace. Very large but didn't really need the space. It would be great for a family. Like a lot of the RI it is spread out like condos. The room furnishings did appear to be updated. The breakfast is always good. Would stay again.

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via Trip Advisor. We know that you have many other lodging choices available when you travel to Hillsboro and we appreciate that you chose to stay with us! We hope to see you again soon! More 

2 reviews
5 of 5 stars Reviewed April 12, 2015

We stayed at the Residence Inn for 10 days after my husband was discharged from a nearby hospital. The hotel is comfortable and well equipped, but the absolute highlight is the staff. 100% of the staff people we dealt with were unfailingly pleasant, went out of their way to be helpful, smiled as we passed them on walks around the... More 

Was this review helpful? Yes
Joe D, General Manager at Residence Inn Portland West/Hillsboro, responded to this review

Thank you so much for your wonderful review! Your kind words mean the world to us! It was a pleasure taking care of you and your family. We are excited that you were pleased with the results of our full renovation of the entire hotel. Come back and see us soon! More 

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