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Extended Stay America - Portland - Gresham

2.5 of 5
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17777 N.E. Sacramento St, Gresham, OR 97230
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1 room 1 guest
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Extended Stay America - Portland - Gresham
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90 Reviews from our TripAdvisor Community

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    29
    11
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lawrenceville, Georgia
Level Contributor
149 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Found $81 per night on Priceline, best rate we could find in Portland. The hotel is in a nice location with restaurants nearby. The queen bed is very comfortable, there is a nice flat screen TV and a kitchen with two burner stove, microwave and full size fridge. While we didn't cook, the kitchen was handy for warming restaurant leftovers.... More 

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Atlanta, Georgia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this property blindly through Hotwire. It is not a hotel as described but an extended stay facility..I give that thumbs down to Hotwire. Cons: I arrived late in the evening. The front desk attendant was not very friendly or informative. I finally was able to ascertain that I needed to request everything from a coffeepot to a spoon... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies for the cleanliness issues you experienced. Still, we are glad to know that we were able to quickly solve the problem and provide you with a positive stay overall. I am proud of the staff and how they handled your situation quickly and with a friendly... More 

Redmond, Washington
1 review
4 of 5 stars Reviewed 4 weeks ago

We had a very positive experience in our recent stay with my wife and kid. The kitchenette is very helpful and room is clean, beds are nice and comfy. My son loved the TV programs and there was no issue with boredom. Staff is very friendly. Only con is, there is no shampoo in the room and the place is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that your room was not properly stocked upon your arrival. Still, we are so glad to know that we were able to provide you with comfortable accommodations and great customer service. The staff and I would like to thank you again for posting your review. We... More 

Arkansas
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Good: It was reasonable value in a fairly expensive city The staff were mostly friendly The room and bed were perfectly acceptable The Bad: The cigarette smell in the lobby gives a bad 1st impression We had hairs in the shower on arrival. Maybe a little more care on cleaning, but no other issues with room cleanliness. There was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, we will work to make sure we are thoroughly inspecting rooms prior to guest arrivals. Still, we are glad to know that we were able to provide you with... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 7, 2015 via mobile

Wife and I stayed here and loved it. This place has a complete kitchen, highly up to date. We enjoyed our stay it feels more like a mini home rather than a motel. Very clean and friendly service. We will be staying here again in the future.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you were so happy with the room and the service! Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Ogden, Utah
1 review
1 of 5 stars Reviewed June 21, 2015

The "non" smoking room that we were given reeked of smoke. When we arrived the windows were open so we knew that the staff was aware of the smoke. We asked for another room and were given one that had a strong sour smell like vomit. Someone came and sprayed the carpet which sort of helped for about 10 minutes.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we will retrain our housekeeping staff to ensure that rooms are being cleaned to our company’s high standards. Additionally, we do provide hair dryers... More 

Travelers are raving about these Gresham hotels

Gresham, Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 17, 2015

We have stayed at several Extended Stay Hotels in other states and have always been satisfied. However, this hotel met none of our expectations, based on our experience with the chain.The bed was in disarray, looked like it had not been serviced. No bedspread. No pillow cases on some of the pillows. It took 3 hours for staff to provide... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the condition of the room as well as the customer service you received is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be increasing our front desk staff during busy times as well as doing more... More 

Naples, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 20, 2015

I stay here a total of four months per year. Good location- easy access to the city. Friendly staff. 24hour laundry. Quick breakfast with good coffee. Clean rooms with a full kitchen. I use the chain as my first choice when I travel on business.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our convenient location, friendly staff and all the amenities our hotel offers. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Honolulu
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 19, 2015

We needed a few hours of rest and the economical price of this hotel was just perfect. Although the ambiance of the room was dark,due to dark flooring and furniture, it was clean, came with a small kitchen, and had good workmanship. The front desk staff were helpful and pleasant. It is located near a business warehouse area, so the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the hotel, our amenities and our staff. I am proud of our team for the great customer service they provided you. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

SACRAMENTO
1 review
1 of 5 stars Reviewed April 18, 2015

First room I was provided with was on the Interstate side and it was so noisy I could not open the windows. The Aluminum/tin flatware provided was bent and dinged, the plates and bowels provided were greasy and the pots were dirty with caked on grime. I ended up going to Goodwill to get utensils and pots that were good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I appreciate you taking the time to write a review of your experience with us. The conditions that you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed your comments immediately with our staff and we will be inspecting our rooms daily to ensure your experience is... More 

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