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Extended Stay America - Portland - Gresham

2.5 of 5
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17777 N.E. Sacramento St, Gresham, OR 97230
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Extended Stay America - Portland - Gresham
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Ranked #7 of 11 Hotels in Gresham
A recent review
5 of 5 stars reviewed 1 week ago
pilgrim992 Naples, Florida
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83 reviews from our community

Traveler rating
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    9
    6
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Naples, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here a total of four months per year. Good location- easy access to the city. Friendly staff. 24hour laundry. Quick breakfast with good coffee. Clean rooms with a full kitchen. I use the chain as my first choice when I travel on business.

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Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our convenient location, friendly staff and all the amenities our hotel offers. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Honolulu
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 19, 2015

We needed a few hours of rest and the economical price of this hotel was just perfect. Although the ambiance of the room was dark,due to dark flooring and furniture, it was clean, came with a small kitchen, and had good workmanship. The front desk staff were helpful and pleasant. It is located near a business warehouse area, so the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the hotel, our amenities and our staff. I am proud of our team for the great customer service they provided you. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

SACRAMENTO
1 review
1 of 5 stars Reviewed April 18, 2015

First room I was provided with was on the Interstate side and it was so noisy I could not open the windows. The Aluminum/tin flatware provided was bent and dinged, the plates and bowels provided were greasy and the pots were dirty with caked on grime. I ended up going to Goodwill to get utensils and pots that were good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I appreciate you taking the time to write a review of your experience with us. The conditions that you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed your comments immediately with our staff and we will be inspecting our rooms daily to ensure your experience is... More 

Travelers are raving about these Gresham hotels

Spokane, Washington
Top Contributor
88 reviews 88 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 13, 2015

Pleasant surprise, I usually won't book at a hotel that allows smoking at all due to severe allergies but this one was booked thru my hubby's work and I had no choice...so I tried it. Really great job keeping smoke smell out of lobby and main areas. Elevator smells a little as did stairwells however on the whole it was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of your stay. Our staff loves to hear from satisfied guests and I will make sure that your comments are shared with them. I am thrilled we were able to provide you with a clean and comfortable stay! Thank you for choosing Extended Stay Hotels. We hope we have the... More 

Buchanan, Michigan, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Staff is very pleasant and helpful. Room was clean and in like new condition. Great bed and pillows, plenty of hot water. Plenty of parking with good lighting. The view from the 3rd floor, north side is sweet. Everything you may need for the kitchen is just a request away.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you are enjoying our staff and facilities. Our staff appreciates hearing when they do well and I will definitely pass your comments on to them. We try our best to provide an excellent experience for our guests and I'm glad to hear we... More 

Seattle, Washington
2 reviews
5 of 5 stars Reviewed January 30, 2015

Our one night stay in Gresham was the last night of our vacation. We were met at the front desk by Abby who had already given us excellent directions (the hotel is a little hard to find). Not only was she super friendly, but within 10 minutes of our check in - brought up a coffee maker and everything we... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Melinda - Thank you so much for sharing your experience with us. We are so thrilled to hear that Abby provided such a great experience for you during your stay. She is a great asset to our staff and we appreciate you taking the time to recognize her. Thank you again for sharing your experience with us. We would love... More 

1 review
5 of 5 stars Reviewed December 10, 2014

Friendly staff and great customer service! I stayed for 6 weeks and it was fabulous, I am happy to be home but will miss the nice friendly people there. Very clean and accomodating I would recommend to anyone staying in the area.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

The staff and I read your review, and would like to thank you for writing such kind things about the staff and your experience here. We are so pleased to hear that we were able to provide a friendly, clean, and comfortable stay for you. The staff and I would like to thank you again for posting your review. We... More 

Columbus, Georgia, USA
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 19, 2014

When my wife and I first arrived, we asked could would have an extra wash cloth since they only provided one and it's two of us. They said they were short and left it at that. The bathroom toilet was not clean. Another guest was able to unlock our door with their key and when we told about this, it... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Jarrett - Thank you for telling us about your experience. We are glad that you enjoyed your room and found us to be a good value; however, we are disappointed to hear that you did not receive quality service and that your linens were not cleaned properly. We met with our staff, and we will be providing further training to... More 

lasvegas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 24, 2014

We recently went to Portland for a getaway and found this place to more than up to expectations. We had a King size bed which was very comfortable along with nice pillows. The front desk service were very helpful with checking in and helping us with anything we may need for our kitchen. For us this place was ideal since... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your room was comfortable, the staff helpful, and the location convenient. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Socal
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 24, 2014

We just got back from a 2 week vacation and stayed at 3 extended stay hotels. This was the best out of all of them, but it is unlikely we will stay here again. Very dirty and smelled. They claim this is a newly renovated hotel and I don't believe it for a minute. We have stayed at extended hotels... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you were unsatisfied with our hotel due to the cleanliness of your room. Please accept our apologies. To uphold our company's high standards, I will be meeting with my housekeeping staff to review our cleanliness standards to ensure that... More 

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