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All 11 Gresham hotels

Extended Stay America - Portland - Gresham

2.5 of 5 Hotel   |   17777 N.E. Sacramento St, Gresham, OR 97230
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Extended Stay America - Portland - Gresham
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69%
Ranked #6 of 11 hotels in Gresham
A recent review
4 of 5 stars Reviewed May 17, 2014
Tyfung Coquitlam, Canada
  • Reviews (68)
  • Photos (13)
  • Amenities
  • Q&A
  • Room tips (22)
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68 people have reviewed this hotel

Traveler rating
    20
    24
    9
    3
    12
See reviews for
12
14
11
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Portland, Oregon
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The front desk staff at the morning of departure was very incompetent. She didn't know how to process an early check out and asked me to wait until the next shift change, almost an hour later! Her excuse was that she typically works in laundry. If she is asked to work the front desk, she should be able to perform... More

Was this review helpful? Yes 1
Dayton, Washington
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

When we arrived, we were told that only smoking rooms ( with two beds) were available, AFTER we booked a non smoking room the previous day on the hotel website. The room was horrible and not cleaned adequately. Thankfully the front desk clerk switched us to a non smoking queen room, gave us several pillows and blankets (to make a... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

We appreciate you bringing your experience to our attention. We are pleased to read your remarks about Cindy's service. However, we are very sorry that we were not able to accommodate your room request. To ensure that a situation like yours doesn't happen again, our team is going to participate in further training on accommodating guests appropriately. We are grateful... More

Petaluma, California
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has zero amenities. They do allow pets, but put us on the top floor VERY far away from any stairs or elevators...so mornings were a mad dash to get the dogs outside. There was no designated pet area, and only a small patch of grass right next to a very busy street. The breakfast was grab and go... More

Was this review helpful? Yes 2
Coquitlam, Canada
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 17, 2014

My wife and I was looking for a quick / cheap stay. This was it. We booked it through hotels.com with free cancellation. roughly 70/night taxes included. The exterior of the hotel seemed to have just gone through renovation and looks new. Rooms though still look kinda old. The room we got includes a kitchen and the kitchenware feels long... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies regarding the lack of professionalism displayed at check in. Still, we are happy to know that we were able to provide accommodations that fit your needs. Thank you again for your review. We look forward to seeing you in the... More

Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 5, 2014

My experience at the Extended Stay-Gresham echoes some of the earlier comments left by other reviewers. My visit included: 1) Sleep timer on TV hardwired to shut the TV off every couple of hours—cannot disable this VERY frustrating feature 2) ESPN taking up about 1/3 of the small number of TV channel options 3) Intrusive level of questioning about the... More

Was this review helpful? Yes 3
Manager_11525, Manager at Extended Stay America - Portland - Gresham, responded to this review

I appreciate you taking the time to write a review of your experience with us. I’m so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens and free Wi-Fi at a great value. Still, I sincerely apologize for the noise levels and the level of professionalism displayed by some members of our staff. In response to... More

Horsham, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 3, 2014

Hotel refurbished in early 2014 and has been nice alternative to the higher priced hotels nearer to airport on past trips through PDX Supermarket is 2 minute drive away, convenient for stocking the kitchenette on longer stays Grab and go breakfast has basic non-cooked items such as granola bars, coffee and fresh fruit, oatmeal also available New manager was very... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Portland - Gresham, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for your experience including the level of customer service during your stay. In response to your comments, I will meet with the staff to review our guest protocol to ensure your experience is not repeated. Your feedback regarding our free grab-and-go... More

Denver, Colorado
1 review
4 of 5 stars Reviewed May 2, 2014

This one was quite lovely. I'm from the area and I hate that part of town, but I didn't have any issues the entire time I was there. It was quiet and the room was nice. Kitchen huge plus! There wasn't a lot of TV channels to pick from, which is unfortunate. Other than that I had a nice trip,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Danielle - It is so rewarding to read that you had a satisfying stay with us. I truly appreciate your comments regarding the area and the size of your room. Please accept our apologies that the TV selection did not meet your expectations. With your feedback, this is something that we can work on in the future. Thank you again... More

Naples, Florida
1 review
5 of 5 stars Reviewed March 17, 2014

I stayed here for five weeks. The hotel was upgraded during my stay and I finished my time in a remodeled room. I say here fifteen weeks per year. The new rooms have improved reading chairs and vastly upgraded eating and work chairs. Staff are always efficient and friendly. See you in April

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Thank you for taking the time to write a review of our hotel. I was delighted to hear that you enjoyed your newly renovated room. As well, I’m glad that our staff continues to provide you with great customer service each time you stay with us. Thank you again for your comments. We look forward to welcoming you back. More

Los Angeles, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 26, 2014

This is a copy of what I sent the hotel after our stay. My family's stay at the Extended Stay America Hotel in Portland, Oregon was awful. To begin, we were never told that they were going to be under construction at the time of our stay. We may have rethought coming here if we had known. We felt deceived... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Crystal - Thank you for providing us with details about your visit. The issues you described are truly regrettable and I apologize for your experience. I am sorry that you were not informed of our renovations when you booked your stay and that you were not notified that your water would be turned off. I also apologize that you experienced... More

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2014

here is a copy of what I sent to the company: Myself and an associate stayed at your hotel for about 4 months. For just over 2 months the toilet in our room was broken. On weekdays we where forced to use the bathroom at the local Burger King. If we had to use the bathroom after Burger King closed... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Portland - Gresham, responded to this review

Brady - I received a copy of your review, and wanted to take a moment to personally respond. The situation surrounding your guest room you described is unacceptable, and I sincerely apologize for your experience. As per our previous conversations, know that we are doing everything on our end to ensure this never happens again and that all communications are... More

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Additional Information about Extended Stay America - Portland - Gresham

Address: 17777 N.E. Sacramento St, Gresham, OR 97230
Phone Number:
Location: United States > Oregon > Gresham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Portland - Gresham 2.5*
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Also Known As:
Extended Stay America Portland
Extended Stay Portland
Portland Extended Stay
Extended Stayamerica Portland Gresham

13 photos of this hotel

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Amenities

Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
104

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