I stayed at the valley river inn with my wife and two daughters over Christmas and the hotel was simply magical! My girls loved the fireplace and the other seasonal decorations in the lobby, our room was spacious and well-appointed, and the views of the Willamette River were stunning. One morning, my six year old woke up early and the...
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My husband and I stayed at Valley River Inn while we worked at the Eugene Sportsman Show. we were greeted by front desk staff Megan, she was a gem!! She always greeted us with a smile and gave us a great restaurant recomend. On our first night we returned from dinner and wanted a fresh cup of decaf coffee in...
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Checked in after dark but was aware of a dicey neighborhood, close to a strip shopping center. Front desk staff not very friendly. This motel is huge but fairly quiet. I had gps or never would have found it. Room comfortable, but not worth the price.
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we had a great time at the hotel and don't think its a bad place, just not exceptional in any way. We had a small suite with a balcony overlooking the river and greenspace so the view was great. The bed was comfortable and things were clean but a bit dated. we knew that they were going through a total...
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We went back to this hotel after having a good stay there the first time. This time we upgraded the room, so the room(s) were very large. It had a hall, a tv room with a couch, chairs and a table, a balcony, a bathroom and a bedroom. A lot of space.
Unfortunately the bathroom was very dirty. It looked...
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Reviewed October 8, 2011
We appreciate your time in providing insight to your recent stay with us. As you stated, our rooms are extremely large by hotel standards. I was very disappointed to read about the condition of your bathroom. We pride ourselves on having a clean product to provide to our guests. I have met with the Director of Housekeeping to ensure that...
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First time staying at the VRI, and it was New Year's Eve. Yes, big party & lotsa drunks! We were slated to be right next to the hallway where they do registration for a midnight 5k. Thankfully, we got moved 2 floors up & away with no hassle :) the room was super old & tired looking, much like the...
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Thank you for your feedback regarding your stay with us. Yes, we are very excited that we will begin a multi million dollar renovation in March! This will include our guest rooms, public space and the restaurant. We currently have the model room open for viewing so that folks can get a feel for what the new rooms will look...
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I would never stay here again, even if it was free. Hotel decor/rooms are very old, and just plain dirty.
Bathroom sink very difficult to turn on and off, bed/linens old and dirty. You should have seen the bed pillows, I think the are the originals from the 70s!!
This place may at one time have been upscale/nice but is...
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Thank you for taking the time to let us know about your recent stay. Reviews like yours help us get the inside track on how we are doing and areas in which we need to improve. i am sorry to hear of your experience while you were with us. We understand the perception of the decor, and fixtures and yes,...
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What a disappointment. Many years ago this was the hotel to stay in when visiting Eugene. My family just finished a trip to Eugene visiting family and we had two connecting rooms. The hotel just felt old. The rooms need a major refurbishment with a special emphasis on the carpets. The carpets and furnishings were well past their prime, the...
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Thank you for taking the time to let us know about your experience. Reviews like yours help us know about things we wouldn't otherwise hear about. I am glad that you enjoyed your experience in SweetWaters, and our location on the river can't be beat. I am sorry, however, to hear of your perception of the hotel. While our hotel...
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My family stays all over the country at different hotels and the Valley River Inn is one of our favorite hotels. The entire property is top quality as we enjoy the wonderful views of the river while eating in the restaurant and the food is outstanding. Our kids enjoy the outdoor pool area the most and the grounds surrounding it...
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Thank you for sharing your experience. We are excited you enjoyed SweetWaters on the River and the wonderful view of the Willamette River. We now have a shop.dine.stay package for the holidays which works out great since the mall is accross the parking lot. We look forward to you staying with us again in the future!
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We stayed overnight at the valley river inn. The room quality is poor for the price you pay. This is one of the highest priced hotels yet the rooms reflect the quality of a 2 or 3 star. If you want to be right at the shopping mall then it is the place for you as right across the parking...
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Thank you so much for taking the time to share your experience of your recent stay. Candid feedback is essential for continued improvements in our operations.
I am sorry to see that you were disappointed with the quality of your room. We strive to maintain excellence and I have shared your experience with the team.
However, good news is coming!...
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