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The Valley River Inn

#10 of 33 Hotels in Eugene
Certificate of Excellence
GreenLeadersSilver level
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1000 Valley River Way, Eugene, OR 97401
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The Valley River Inn
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455 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel met all my expectations. I'm very particular where I stay when traveling and the Valley River Inn is the place to stay when you visit Eugene, Oregon. My room was very comfortable. The food is excellent. Room service is wonderful. The ambience is very peaceful and relaxing. The staff is very committed to making your stay a great... More 

Helpful?
Thank Kathyulich
Cheryl M, General Manager at The Valley River Inn, responded to this review

Dear Kathleen, I want to thank you so much for writing to Trip Advisor about your recent stay! I am happy to hear you enjoyed our hotel and our service. I will be sure to recognize Juan Carlos for creating a special memory for you. Hope you plan another visit soon! More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

This inn is out dated and dirty. The room was very dusty, the curtain was torn and had a stain. The couch had remnants of someone else's stay lodged in between the cushions. I WILL NOT stay there again. I left feeling dirty myself and with a sinus headache.

Helpful?
Thank Wanda s
Cheryl M, General Manager at The Valley River Inn, responded to this review

That was really hard to read. I am sincerely sorry we let you down. I promise to find solutions on the housekeeping issues you experienced. We are better than that and will work hard to improve. My apology! Cheryl , GM More 

Portland, Oregon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Valley River Inn is big, expansive and sits right on the Willamette River. A recent renovation has provided a new life to it with common areas and rooms given a tasteful treatment of earth tone fabrics and colors. We found the staff to very helpful, particularly Allie and Carlos who provided us with maps and some good recommendations on... More 

Helpful?
Thank JamesJ1949
1 review
4 of 5 stars Reviewed 1 week ago

Allie, Hans and Rochelle at the front desk were rock stars at customer service. They helped me multiple times with keys, a lost wallet, even a toothbrush. Rather than getting irritated, they got nicer each time I contacted them. These people have the right demeanor for this job.

Helpful?
Thank Tom P
Cheryl M, General Manager at The Valley River Inn, responded to this review

Thank you for recognizing my team. They are definitely rock stars and I will be sure to celebrate them! We are in the hospitality business and we want you comfortable.l Plan another trip back soon! More 

Coos Bay, Oregon
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I don't understand people giving this hotel a 1! Yes it's an older motel but my room has always been clean and the staff has been fantastic! The shuttle has always been great and it's such a convenience! Love the location with the mall, movie and many restaurants nearby! I'm staying here Fri night to fly out early Sat morning.... More 

Helpful?
1 Thank RAM1959
Cheryl M, General Manager at The Valley River Inn, responded to this review

Agreed! Thanks so much for the wonderful review and your loyalty. More 

West Sacramento, California
1 review
4 of 5 stars Reviewed 3 weeks ago

Front desk staff were very helpful(especially Pat) at helping find my way around Eugene while I stayed there back in December. The Sweetwaters food is great and the views arre fantastic. Walking/Jogging trails along the river make it so nice.

Helpful?
Thank Rick L
Cheryl M, General Manager at The Valley River Inn, responded to this review

I appreciate the nice review and I will be sure to celebrate Pat from the front desk. The River jogging trail is such a great way to see Eugene on foot all along the Willamette River. So glad you enjoyed your stay. More 

Portland, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

We somehow ended up in a Suite for this year's trip to Eugene for a volleyball tournament. Although we had long days, we got to come back and relax in our room with a beautiful room with a view of the river, comfy bed and room for teens to just kick back and relax! Having the mall across the street... More 

Helpful?
Thank volleyballmom2016
Cheryl M, General Manager at The Valley River Inn, responded to this review

Thanks for the 5 stars! Plan another trip back in the summer when the kids can enjoy the pool as well. More 

Tualatin, Oregon
1 review
5 of 5 stars Reviewed 4 weeks ago

Great, spacious river view room and an amazing dinner at their restaurant. The chef treated us to some tasty bacon wrapped shrimp that was great. The staff was great. Lots to do around the hotel so we'll go back during warmer weather.

Helpful?
Thank Sdantaylor
Cheryl M, General Manager at The Valley River Inn, responded to this review

Happy (late) Birthday! Chef Ray serves amazing food and it is only going to get better! He will be launching a new menu close to March 1st, so please plan that trip back. Thanks for the 5 star review! Cheryl More 

1 review
4 of 5 stars Reviewed January 6, 2016 via mobile

Significant improvements from the past five years. Room was better. Our requests for a river view and adjoining to our friends was also finally followed through on. Satin Love was fabulous. Also, big improvements on the brunch New Years Day. Great stay. Thank you!

Helpful?
Thank Sara R
Cheryl M, General Manager at The Valley River Inn, responded to this review

Happy New Year! I really appreciate the nice review and kind words regarding our New Years Eve Gala. As the new Management team, we are continuously looking for ways to improve our product and services. So happy you shared with Trip Advisor. More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 30, 2015 via mobile

Loved this hotel as it was adjacent to the mall and many restuarnts. As I do not know the city that well, it was wonderful to have a variety of eating establishments within walking distance. Staff were friendly and helpful. The hotel was comfortable, clean and had a great internet connection.

Helpful?
Thank SallieJ9
Cheryl M, General Manager at The Valley River Inn, responded to this review

Loved the review! Thanks for taking time to tell Trip Advisor. We do have a fabulous location, especially the view from our restaurant, SweetWaters..... sitting right on the Willamette River. Come back soon! More 

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