We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 33 Eugene hotels

University Inn & Suites

2.0 of 5 Hotel   |   1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added University Inn & Suites to your Saves list
University Inn & Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
56%
Ranked #22 of 33 hotels in Eugene
A recent review
5 of 5 stars Reviewed June 21, 2014
pknight212 wyoming
  • Reviews (101)
  • Photos (22)
  • Amenities
  • Q&A
  • Room tips (11)
  • Location
  • More
Write a Review

101 people have reviewed this hotel

Traveler rating
    19
    36
    13
    11
    22
See reviews for
27
19
18
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • German first
  • Any
English first
Luxembourg City, Luxembourg
1 review
2 of 5 stars Reviewed 1 week ago

Good location and nice staff, but in need of updating and not really clean. Bathroom fan was incredibly loud and obviously broken. The breakfast area was filthy. Limited selection and yucky tasting coffee. Pool was not clean. To top it off, My son and I both came home with a bad case of bed bugs. Ouch!

Was this review helpful? Yes
eugeneuniversityinn, General Manager at University Inn & Suites, responded to this review

Dear Previous Guest, Thank you for taking the time to complete an online review. However I am disheartened since nothing was mentioned during your stay with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our establishment. I would like to clarify some issues that are reviewed daily. While I am unsure... More

Sherwood, Oregon
1 review
2 of 5 stars Reviewed 2 weeks ago

This is the second time I stayed at University Inn. I booked my room online and I didn't know they offer discounts for the AAA members. It was never mentioned to me at the check-in either. Later on, I noticed a sign on the door, so when I checked out I asked the person at the front desk if it... More

Was this review helpful? Yes
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

We appreciate your taking the time to review your stay. We take customer service very seriously at University Inn & Suites. We have taken note of your valuable feedback and forwarded to appropriate management to improve how we handle such issues in the future. More

wyoming
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 21, 2014

Friendly staff at check-in and nice room (118 I think?). We were tucked back in a corner of the parking lot right by the staircase. Though we had a lot of foot traffic right by our room, we were somewhat shielded from the noise of the busy main road. The room itself was nice, with a comfy bed and decent... More

Was this review helpful? Yes
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay. We are glad to hear that you enjoyed your time at University Inn & Suites and do hope to see you again in the future. More

San Francisco, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 10, 2014

I stayed here last night for 1 night on my way to Portland. Feels fairly safe, clean with a decent size room. Ventilation in bathroom is really loud!! I stayed in room 220 (avoid!!). But it's right next to the busy Franklin Rd. You can hear some loud traffic late and early morning, if you're looking for a quieter place... More

Was this review helpful? Yes
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for for reviewing your stay with us. We have made note of your feedback and forwarded to the appropriate departments. Our convenient location on busy Franklin Blvd. does mean there will be traffic, but we are always happy to check availability of rooms further away from the street if requested at the time of reservation. More

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 24, 2014

I recently stayed at the University Inn in Eugene, OR. After a long and stressful day of travel, one fiasco after another, I arrived at the hotel and was greeted by Challace at the front desk. What a breath of fresh air she was. She was extremely attentive, courteous, and truly helpful, which after the day I had was all... More

Was this review helpful? Yes 2
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay at University Inn. We are always happy to hear that our front desk staff was attentive and helpful. See you again soon. More

San Francisco, California
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2014

Being right across the street from the the arena was amazing, so easy to access and free parking too. Rooms were basic but very clean, just what you would expect. Outstanding breakfast for such a small establishment. Loved the fresh waffles. Checkin with Anna-Annie-Anne or something was pleasant and helpful. Great food recommendations and a big smile. Genuinely cared. Checkout... More

Was this review helpful? Yes 1
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

We appreciate your taking the time to review your stay at University Inn. Our highest priority is to make guests feel at home, and we do take customer service very seriously. Your feedback has been noted and forwarded to appropriate management. More

Santa Clarita, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 30, 2014

I stayed at the University Inn & Suites over the weekend, while visiting my kids at the University of Oregon in Eugene. I stayed there for 3 nights. Upon returning home this Monday, April 28th 2014 I received a call stating that I had violated their NO PET policy and that they had charged me an extra $200.00. I told... More

Was this review helpful? Yes 3
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Our sincerest apologies for the experience you have had after checking out from University Inn & Suites. We appreciate you taking the time to bring these customer service issues to our attention and have taken steps to avoid them in the future and improve the way we handle such issues. More

Ithaca, New York
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2014

There were things that could have been better, like a funky shower with low water pressure, and a TV that was in need of servicing. But the important stuff was great. Bed was comfy, and room was clean and super quiet! I'm a light sleeper and usually wake throughout the night at hotels like this. But I slept great. Staff... More

Was this review helpful? Yes
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay at University Inn & Suites. We have made note of your feedback and forwarded to the appropriate departments. Please do check back next time you visit Eugene as we are constantly working to improve our facilitates. More

Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 26, 2014

Fantastic location right across the street from Matthew Knight Arena (literally) and nearby restaurants that are crazy good. Not to be mistaken with a 5 star hotel but you get more than you pay for. Friendly night staff and had a smile on his face despite the 2am check in. Definitely will stay again!

Was this review helpful? Yes 1
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for taking the time to write a review about your stay at University Inn. We are always glad to hear our front desk staff are attentive and helpful. See you again soon. More

Vancouver
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 25, 2014

Staff was friendly, rooms were clean. Great for a one night stay while commuting. I wouldn't stay there for an extended period. Price is very reasonable for what you get. Nothing special about the facilities, very simple.

Was this review helpful? Yes
eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

We appreciate you taking the time to give feedback about your stay. We are happy to hear you enjoyed the rates and friendly staff, and hope to see you again soon. More

Owners: What's your side of the story?
If you own or manage University Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to University Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about University Inn & Suites

Address: 1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
Phone Number:
Location: United States > Oregon > Eugene
Price Range (Based on Average Rates): $
Hotel Class:2 star — University Inn & Suites 2*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com, Cheap Tickets, Tingo, Priceline, BookingOdigeoWL, Venere and Otel so you can book your University Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
University Hotel Eugene

22 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2)
Viewed
Bathroom (1)
Viewed
Room/suite (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Other (12)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Class
Number of rooms
40

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer