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All 32 Eugene hotels

University Inn & Suites

2.0 of 5 Hotel   |   1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
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Ranked #19 of 32 hotels in Eugene
A recent review
4 of 5 stars reviewed 1 week ago
SingingOwl Ithaca, New York
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95 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Ithaca, New York
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

There were things that could have been better, like a funky shower with low water pressure, and a TV that was in need of servicing. But the important stuff was great. Bed was comfy, and room was clean and super quiet! I'm a light sleeper and usually wake throughout the night at hotels like this. But I slept great. Staff... More

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Johor Bahru, Malaysia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Fantastic location right across the street from Matthew Knight Arena (literally) and nearby restaurants that are crazy good. Not to be mistaken with a 5 star hotel but you get more than you pay for. Friendly night staff and had a smile on his face despite the 2am check in. Definitely will stay again!

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Vancouver
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was friendly, rooms were clean. Great for a one night stay while commuting. I wouldn't stay there for an extended period. Price is very reasonable for what you get. Nothing special about the facilities, very simple.

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Anchorage, Alaska
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Well, it was cheep. The staff was friendly and helpful. They have a business center, so I could print our boarding passes. The room was clean. It just felt like it was out of the '70s. Had Wi-Fi which worked well. Didn't take a shower. Didn't have breakfast there, but looked to be minimal - bagels, cereal, etc. The bed... More

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 19, 2014

Room was adequate for sleeping comfort. Bathroom was tiny and poorly lit. Sink water pressure was so low that the water was just a trickle. We were not able to log into the internet from our room, despite help from the front desk. Breakfast was the sparsest I've experienced but adequate although all the bananas were too green to eat.... More

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Las Vegas, NV
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 1, 2014

Let me start by saying the staff is so friendly and helpful! They are really the best part of this motel. And the location is excellent! We were in Eugene to attend 2 basketball games at Matt Knight and this motel is literally directly across the street. The rooms are clean but need updating; the shower leaked into the sink... More

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eugeneuniversityinn, Manager at University Inn & Suites, responded to this review

Thank you for finding a moment to review our property. Your comments regarding our wonderful staff has put a smile on everyone's face and your reference to our location will certainly help the next person seeking similar convenience. Your description of our rooms and the need to update them has been noted and relayed to the appropriate department. There are... More

Reno, Nevada
1 review
1 of 5 stars Reviewed November 18, 2013

We have stayed at this hotel a few times, we had always had a great experience. The hotel is older but the customer service was always great. Until this trip. We woke up to no hot water. I approached the front counter gal about it. She started to complain about being paid minimum wage and that she was not able... More

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EugeneComfortSuites, Director of Sales at University Inn & Suites, responded to this review

Thank you for taking a moment to leave your review. It is unfortunate that your stay was as unsatisfactory as you describe. The situation with the hot water at a hotel is the same situation you would find anywhere be it in your home or as you have witnessed at a hotel. Even multiple hot water heaters will eventually run... More

Signal Hill, California
1 review
3 of 5 stars Reviewed October 8, 2013

The place was clean and was everything a 2-3 star motel would be like. There was a microwave and fridge, and free breakfast in the morning. The location was right in front of the University of Oregon and was walking distance to a few chain restaurants and a few bars. Overall this place was well worth the money.

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eugeneuniversityinn, Public Relations Manager at University Inn & Suites, responded to this review

We, here at University Inn and Suites, appreciate you take time to stop by trip advisor to write us a review. We are so glad to hear your stay with us was a wonderful experience. We are always looking to better ways in assisting our guests. We hope to see you again in the future and if you could, please... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 7, 2013

Stayed at the hotel next door also, and it was twice as much and basically the same. Even smaller. Location was awesome. Walking distance to the fun shops & restaurants near university. The grill next door was delicious! Great hotel for the price. Updated, roomy rooms for $50-$60!! Can't beat that. The staff were really friendly too.

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eugeneuniversityinn, Public Relations Manager at University Inn & Suites, responded to this review

We, here at University Inn and Suites, would like to thank you for filling out this review on here. We are so glad you had a great time here and really enjoyed your stay. We thrive on maintaining achievements of excellence at our hotel. We hope to see you again. More

Aarhus, Denmark
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2013

I have stayed at the University Inn before, so when I needed to spend a couple of days in Eugene, I booked a room for two nights. I should have gone somewhere else. First off, the wifi was hopelessly unstable. In total, I had about 30 minutes of internet connection, even after I tried to connect by ethernet cable. The... More

Was this review helpful? Yes 1
eugeneuniversityinn, Public Relations Manager at University Inn & Suites, responded to this review

We, at University Inn and Suites, apologize for the experience you had here at our facilities. We do take pride in our service given. We have taken note of this review and will express your concerns with our staff and facilities. We will further investigate on how to find ways this won't happen again. We would like to offer you... More

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Additional Information about University Inn & Suites

Also Known As:
University Hotel Eugene
Address: 1857 Franklin Blvd., Eugene, OR 97403 (Formerly Franklin Inn & Suites)
Phone Number:
Location: United States > Oregon > Eugene
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #19 of 32 hotels in Eugene
Price Range (Based on Average Rates): $
Hotel Class:2 star — University Inn & Suites 2*
Reservation Options:
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