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Holiday Inn Express Hotel & Suites Eugene

#2 of 33 Hotels in Eugene
Certificate of Excellence
2.5 of 5
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2117 Franklin Blvd, Eugene, OR 97403
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Eugene
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Cardiff-by-the-Sea, California
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a pretty typical Holiday Inn Express. However since it is now being entirely surrounded by University of Oregon dorms which are nearly complete, I don't know how that will Impact noise, traffic etc. The hotel seems to always be full as even in the middle of summer there are events going on at the U. It's definitely a... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

I want to start of by sincerely apologizing for your experience at our hotel. While we are a busy property who enjoys the benefits of being close to the University of Oregon we do try to be more than that! I will be sharing your review with our team in breakfast to see what we can do to make sure... More 

Sammamish, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Appears to be a newer hotel compared to the other hotels in the Univ. of Oregon vicinity. The front desk staff was very friendly and helpful. One of the staff members at breakfast was not too helpful when asked about pancake maker and eggs. Room was nice with comfortable beds and bathroom was spacious. The pool was nice but dark... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

I appreciate your candid response. I will share this review with our staff to assist in coaching them to improve their customer service with our future guests. We will look into the pool area to see if there are some lights that need to be changed out to make sure it is bright and welcoming even at night. Thank you... More 

Washington
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm sorry to have to give this hotel such a bad rating, because the room itself was nice, the toiletries were good, the staff were friendly, and the location was fine. But there seems to be NO soundproofing between rooms. We could hear every word -- I mean quite literally *every word* -- of the conversations the people in the... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for sharing your opinion about our property. We are not everyone's cup of tea. We are working on some new furnishings in our rooms that will help with creating additional noise barriers. And while the Apartments being built behind our building are geared toward University Students; we will do everything in our power to make sure our guests... More 

Minnesota
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this Holiday Inn Express many times since it was built. While it is showing its age, it's still very well managed... Friendly staff, clean, free laundry and good location. Not sure what will happen when the oversized university housing opens in the fall right next door. I hope the congestion will remain at a minimum.

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

You will be happy to know we have some plans for a face-lift in the near future! We also are hoping to work closely with the management of the property next to us to make sure our guests continue to have great stays! Plus we are adding the first floor of the adjoining parking complex to our parking which we... More 

Bend, Oregon
1 review
5 of 5 stars Reviewed 2 weeks ago

Stopped last night...no reservations.....the room was very nice....the bed so comphy....had breakfast this morning...they offered a hot breakfast...Nico at the front desk was more than helpful even offering to help us take our luggage out..told exactly how to get to where we needed to go....Zach helped us at breakfast...both had a ready smile and helpful attitude ...we will definitely stay... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

This review puts a huge smile on my face! Thank you for taking the time to write this review! We love being able to convert guests into loyal return customers. Nico and Zach are truly genuine and hard-working guys! Thank you again and we can't wait to see you again. More 

Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean. 1 year old. Decent indoor pool and hot tub. Typical HIExpress breakfast. But, the new design HI Express is using??? Nice rooms but the hallways and lobby? Oh my God. Looks like the designers were the Mad Hatter and Lewis Carroll after a five day binge. Hallways- drunken giraffes threw up all over the carpets then crashed in the... More 

Was this review helpful? Yes 2
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

What a compliment...we are actually 8 years old not 1. But we appreciate your humor regarding our decor, it is very bright! We hope it didn't scare you away! More 

Roseburg
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. We always stay here since we discovered it a few years ago. Helpful staff. Breakfast is great. Room clean and comfy. Kerig coffee maker. No complaints. Will return again. Parking lot is convenient and free wifi

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for being one of our loyal guests! We are so glad we keep hitting the mark for you! More 

Channahon, Illinois
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It is a newer hotel which is very close to the University of Oregon. Our room was clean and spacious. Free washer/dryer on each floor (must pay for detergent). Very friendly staff and good HI Express-type breakfast. Overall excellent stay.

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

We are glad you had an excellent stay, and were able to use our complimentary washers and dryers. A nice bonus when traveling! We hope you will become a loyal guest at our hotel and brand! More 

LosAngeles, CA
Level Contributor
108 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked a room using points and was surprised the King Suite was the same number of points as a regular room. Of course I got the King Suite and was not disappointed. Nice large room with a king bedroom and a large bathroom. Had a fridge and two tvs. Downstairs there was ice water and chocolate cookies. In August they... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

I wish we had made you a full convert to our IHG Family of Brands! But we appreciate the kind review and are pleased that your stay is at least helping you rethink your Hilton loyalty! More 

Long Beach, California
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This is a great place to stay if you are visiting UO. The rooms are clean and spacious. We like the fact there is laundry facilities on each floor. Our family has stayed here twice while visiting the UO campus and I'm sure we will be back. The staff is very friendly, especially Monica serving breakfast and Nico at the... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Great tip! Football season is a big one for us; we start selling the full season in December and typically have very limited availability by February. We are so glad you are going to be a repeat guest - I hope you signed up to be and IHG Rewards members so you can earn lots of points for your loyalty.... More 

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