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Holiday Inn Express Hotel & Suites Eugene

#2 of 33 Hotels in Eugene
Certificate of Excellence
2.5 of 5
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2117 Franklin Blvd, Eugene, OR 97403
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Holiday Inn Express Hotel & Suites Eugene
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Ranked #2 of 33 Hotels in Eugene
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
TravelinMom13 Mission Viejo, CA
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298 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mission Viejo, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

It's not a luxury hotel but I gave it 5 stars in the category of travelers it serves. Special compliments to Carlos for managing the breakfast each morning. Items were hot, plentifully stocked, and the area/trash was kept clean. He was present and in constant motion. I especially appreciated that the hotel kept the coffeepots full and hot all day... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

A warm greeting welcomed my family as we came into town. Nico at the front desk in particular was attentive to our needs and had lots of great info for us as both visitors and newly moving to Eugene. The rooms were spacious and comfortable. The only downside was the shower/tub not crazy about showerheads and tub did not drain... More 

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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was tempted to leave after one night or at least to try to change rooms, but in the end it seemed like too much trouble, so we stuck it out for 3 nights. The staff were wonderful. Everyone was pleasant, including the cleaning staff, and anyone we would pass in the halls. The hotel is very comfortable in that... More 

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Lafayette, California
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A 3 min walk to the U of Oregon campus makes this best option for school visitors. Parking is ample. There is construction going on around two sides of the hotel, but noise was not an issue at all. The staff was very friendly and helpful and the small touches from the breakfast to the available snacks was appreciated. The... More 

Was this review helpful? Yes 2
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for taking the time to right such a positive review. We are glad that our hotel has met all your needs and expectations. We hope their will be many more visits to our property in your future. More 

Lafayette, Oregon
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in the King Spa Suite w/fireplace and loved our stay! Room was very clean and comfortable. Spa tub was fantastic. Hotel staff was friendly, courteous, and very helpful. They called our room not long after checking in to see if there was anything they could do or get us that would make our stay more... More 

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Billings, Montana
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check-in was quick and easy. The front-desk staff were very helpful and resourceful. My room was clean and comfortable. Conveniently located near downtown with many things to see and do. The breakfast had a good variety of things to choose from.

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SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for taking the time to write such a kind review of our property, it means a lot to us that our guests take the time to tell the world about their stay. More 

Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a standard Holiday Inn Express But it's in easy walking distance to U of Oregon. If you are doing a Campus Visit with your high schooler, stay here and walk to the Ford Alumni Center for the start of you campus tour!

Was this review helpful? Yes 1
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

We are glad we met your needs and that you found our hotel inline with the Holiday Inn Express Brand. We are just a short walk to the University of Oregon campus, we also offer complimentary umbrellas to use while you stay with us if our famous Oregon Liquid Sunshine comes to visit. More 

Kennewick, Washington
Top Contributor
97 reviews 97 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The student athletes and I enjoyed this hotel. The pool was great and the kids found many restaurants and places to go within walking distance. I really appreciated the staff as they showed to players respect and treated them well. The breakfast was always stalked well.

Was this review helpful? Yes 1
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

We are so happy your High School Team enjoyed their stay with us. We love hosting groups and teams. So glad that you had a great experience in Eugene and hope you will return to us in the future. Thank you! More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Nico Avila was the front desk reception when I arrived at 530pm. He was cheerful and helpful and extremely accommodating. He called my room within minutes of my arrival to ask if there was anything he could get me to make my stay more convenient. I was upgraded due to my point status to the spa suite. One of the... More 

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SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Wow, thank you for taking the time to write such a glowing review about Nico, our hotel, and our beautiful city! We love that you enjoyed every aspect of your stay and can't wait to welcome you back hopefully in the near future. More 

Montville, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were in Eugene to get my son settled into UO, but had a family emergency & had to fly back to NJ quickly! The front desk employee, Buck Nelson went above & beyond in helping us in many areas. He was professional & kind making a difficult situation easier. He had many guests requesting assistance & remained kind &... More 

Was this review helpful? Yes 1
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Buck is a real asset to our team, with him being a University of Oregon student along with a hard working guest services agent he brings a lot of knowledge and information to his position. I am glad you had such a great experience and appreciate you taking the time to tell us about it. More 

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