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Holiday Inn Express Hotel & Suites Eugene

#2 of 33 Hotels in Eugene
Certificate of Excellence
2.5 of 5
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2117 Franklin Blvd, Eugene, OR 97403
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Holiday Inn Express Hotel & Suites Eugene
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Ranked #2 of 33 Hotels in Eugene
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
aubrey m
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301 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I rarely will write a review unless I believe it's fully deserved. And I will say if I could give more stars I would! My husband is a frequent traveler to Eugene for work and luckily our daughter and I get to travel with him. We have stayed at one other hotel and they can't hold a candle to the... More 

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Port Moody, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was the first night on a 3 week road trip to California and it was great! There is construction behind the hotel which made the parking a little challenging but we had a very quiet, modern room with a fabulous bed, and bedding. We both had a wonderful sleep. Service at the front desk was great! Thanks to... More 

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SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

So glad we could get your trip started off on the right foot. Buck is our resident foodie around here, so he always has the best recommendations for great places in the area. Thank you for taking the time to write about your experience! More 

Northville, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

Hotel is in perfect location for the Eugene Marathon or anything near Hawyard Field, Knight Arena, and the OU campus in general etc. Neat and clean, staff professional and courteous. Hotel offered (didn't need to ask) late checkout to marathon runners, provided water, and moved free breakfast ahead to accommodate early race start. On second night of stay, had a... More 

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

I'm sorry that you experienced an issue with noise at our property. But I am so glad that Houston was able to successfully wow you with his service. We want our guests to feel special and heard and I am glad we accomplished that with you even when the experience wasn't perfect. Congratulations on completing the Marathon, what an accomplishment! More 

Mission Viejo, CA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 15, 2015

It's not a luxury hotel but I gave it 5 stars in the category of travelers it serves. Special compliments to Carlos for managing the breakfast each morning. Items were hot, plentifully stocked, and the area/trash was kept clean. He was present and in constant motion. I especially appreciated that the hotel kept the coffeepots full and hot all day... More 

Was this review helpful? Yes 2
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Carlos is a super guy! So glad you enjoyed his service and the property! More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 12, 2015 via mobile

A warm greeting welcomed my family as we came into town. Nico at the front desk in particular was attentive to our needs and had lots of great info for us as both visitors and newly moving to Eugene. The rooms were spacious and comfortable. The only downside was the shower/tub not crazy about showerheads and tub did not drain... More 

Was this review helpful? Yes 1
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for your valuable feedback about your recent stay. Nico is a great asset to our team! We are so glad you got to meet him and enjoy his knowledge and commentary about the Eugene area. I am sorry you found our shower heads below par, they are a Holiday Inn Express brand standard. But we will do some... More 

Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 9, 2015

I was tempted to leave after one night or at least to try to change rooms, but in the end it seemed like too much trouble, so we stuck it out for 3 nights. The staff were wonderful. Everyone was pleasant, including the cleaning staff, and anyone we would pass in the halls. The hotel is very comfortable in that... More 

Was this review helpful? Yes 3
Lafayette, California
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

A 3 min walk to the U of Oregon campus makes this best option for school visitors. Parking is ample. There is construction going on around two sides of the hotel, but noise was not an issue at all. The staff was very friendly and helpful and the small touches from the breakfast to the available snacks was appreciated. The... More 

Was this review helpful? Yes 2
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for taking the time to right such a positive review. We are glad that our hotel has met all your needs and expectations. We hope their will be many more visits to our property in your future. More 

Lafayette, Oregon
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed April 6, 2015

My husband and I stayed in the King Spa Suite w/fireplace and loved our stay! Room was very clean and comfortable. Spa tub was fantastic. Hotel staff was friendly, courteous, and very helpful. They called our room not long after checking in to see if there was anything they could do or get us that would make our stay more... More 

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Billings, Montana
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 2, 2015

Check-in was quick and easy. The front-desk staff were very helpful and resourceful. My room was clean and comfortable. Conveniently located near downtown with many things to see and do. The breakfast had a good variety of things to choose from.

Was this review helpful? Yes
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

Thank you for taking the time to write such a kind review of our property, it means a lot to us that our guests take the time to tell the world about their stay. More 

Colorado
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 30, 2015

It's a standard Holiday Inn Express But it's in easy walking distance to U of Oregon. If you are doing a Campus Visit with your high schooler, stay here and walk to the Ford Alumni Center for the start of you campus tour!

Was this review helpful? Yes 2
SarahSmithGM, General Manager at Holiday Inn Express Hotel & Suites Eugene, responded to this review

We are glad we met your needs and that you found our hotel inline with the Holiday Inn Express Brand. We are just a short walk to the University of Oregon campus, we also offer complimentary umbrellas to use while you stay with us if our famous Oregon Liquid Sunshine comes to visit. More 

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