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Broadway Inn

#25 of 33 Hotels in Eugene
GreenLeadersBronze level
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476 East Broadway, Eugene, OR 97401
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1 room 1 adult
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Broadway Inn
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216 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 1 week ago NEW via mobile

This was the worst motel I have ever stayed.....ever ! Smelled like mold, spider webs everywhere, hair on the bed, paint peeling, nothing even matched and tweekers everywhere !!! I would had rather slept in my car. My friends had blood splatter on the wall in their room and the booking company was trying to charge them a fee for... More 

Helpful?
Thank Nemesia C
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. I hope that you will consider staying with us again so that we can have another... More 

Yreka, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Clean, quiet, comfortable, good location . Store within short walking distance. Close to U of O campus. Short drive to downtown Eugene. Will stay at Broadway Inn on my next visit to Eugene. Highly recommend.

Helpful?
Thank raeellen2016
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

It means a lot to us that you've taken the time to share this positive experience at our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for this review. We look forward to serving you again in the future! More 

Surrey, Canada
Level Contributor
83 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 26, 2015

This was our 2nd stop at this motel in two years. Just a stop over on a dead head back to Vancouver. The first trip we found the place quite acceptable, but not this trip. While clean, the place is in need of a major reno. I had to repair the sink stopper so I could shave, the Wi Fi... More 

Helpful?
Thank Digby_Scallops
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

Thank you for your feedback on your stay at our hotel. We sincerely apologize that we wasn't able to provide you an excellent customer experience. Rest assured that this will be forwarded to our management to have them look into it and also our staff to have them reminded of their duties. Thank you for your business and hope that... More 

Elkins, Arkansas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 2, 2015

The staff was very friendly and helpful. The place is old, but serviceable. Everything seemed clean other than the bathroom floor. It was in desperate need of a good scrubbing; it left my white socks pretty black on the bottom. Tub, sink, and toilet were spotless though, and so was our bedding. The air conditioner was a bit musty, so... More 

Helpful?
1 Thank RubyJaneRio
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

We would like to apologize for the issues that you encountered during your stay with us and we will see to it that these will be discussed with our housekeeping staff. Rest assured that these will be worked on immediately and prevented from happening again. We are so glad to know that you still had a pleasant time with us... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2015 via mobile

Good value for money Hotel conveniently located near University of Oregon. Relatively clean with good size rooms. Friendly staff and decent free continental breakfast. Cleaning staff need to be more consistent in daily cleaning of rooms. Sometimes they were very late or not thoroughly. Air conditioning unit needs to be cleaned.

Helpful?
1 Thank Marcia U
EugeneCourtesyInn, Guest Relations Manager at Broadway Inn, responded to this review

Thank you so much for taking the time to raise these concerns you had during your stay with us. We would like to assure you that these issues will be discussed with our housekeeping staff and that these will be corrected and prevented from happening again. We do hope that you’ll consider staying with us again in the future and... More 

Encinitas, California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 30, 2015

This reservation was made by a tour host and then only because all the other hotels were booked to the max for the college football game nearby. This is an old fashioned motor motel and if that's what one expects its not too bad. It is an old, run down place with friendly staff. The bedding is very old and... More 

Helpful?
Thank Ann S
EugeneCourtesyInn, Guest Relations Manager at Broadway Inn, responded to this review

We are very sorry to know about the issues that you experienced during your stay with us and we would like to apologize for any inconvenience these issues may have caused you. We would like to assure you that we are doing everything that we can to implement improvements soon and we do hope that you’ll get to visit us... More 

Portland, Oregon
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 30, 2015

Not your standard Motor Inn. They always surprise me with something different in each room. I care most about cleanliness and quiet. BI gives me both with added historic charm, plus it's right where we want to be while in Eugene.

Helpful?
1 Thank Grumpyswife925
EugeneCourtesyInn, Guest Relations Manager at Broadway Inn, responded to this review

We are so glad to know that you had a pleasant time with us. Thank you so much for choosing to stay with us and giving us a chance to be of service to you and your family. We do hope that you’ll continue to share your vacations with us and we do hope to see you again soon. Please... More 

Clifton, Colorado, United States
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 6, 2015

I had made a reservation here months in advance and almost panicked when they changed their pet policy. Thankfully because of when I made the reservation they still allowed pets they kindly still allowed our dog. Any time I had a question which may have been more often then needed to be honest, they were friendly and happy to answer... More 

Helpful?
Thank Travlebug1990
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

Thank you so much for taking the time to raise this concern you had during your stay with us. We would definitely discuss this with our housekeeping staff and we will see to it that this will be prevented from happening again. We are glad to know that we were still able to accommodate your pet’s needs during your stay... More 

Snohomish, Washington, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 1, 2015 via mobile

We had a quick trip to Springfield for the weekend planned, so found this inexpensive inn via TripAdvisor. The reviews were positive and while we weren't expecting much, it's important to know that this place is older and not fancy at all. It's a place to sleep, it's clean and the management does take care of things, but it's definitely... More 

Helpful?
Thank Alyssa C
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

Thank you so much for taking the time to post this review you have of our hotel. We are so glad to know that you appreciate our efforts of providing you with clean and comfortable accommodations. We do hope that you’ll consider staying with us again on your future trips here in the area and thank you so much for... More 

Boquete, Panama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 13, 2015

I chose this motel for the price, one of the cheaper ones I found online, and it was a nice surprise, better than expected, a little jewel in fact. Our single bed room was small, but very adequate, large enough for me to do my yoga exercises. It was newly updated and spotless. Amenities like the mini-fridge, microwave, hair dryer,... More 

Helpful?
1 Thank Christie B
EugeneBroadwayInn, Guest Relations Manager at Broadway Inn, responded to this review

Thank you so much for this 5-star rating you’ve given our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We will definitely take your comments into consideration for future updates that we will implement at our... More 

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