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All 33 Eugene hotels

Phoenix Inn Suites Eugene

2.5 of 5 Hotel   |   850 Franklin Boulevard, Eugene, OR 97403
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Phoenix Inn Suites Eugene
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Ranked #20 of 33 Hotels in Eugene
A recent review
5 of 5 stars Reviewed February 19, 2014
Emil B Marietta, Georgia
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120 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Phoenix Inn Suites Eugene
See the most recent reviews
Portland, Oregon
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 8, 2014

Although the location is close to campus this was the worst stay we had on a two week trip from Northern California to Utah. We booked this hotel through hotwire which may be part of the reason we were trated poorly. Due to my having MS and needing to takevabquick break we called at around one about the chance to... More

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Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Nicinutah- I truely apologize for your recent stay here at our hotel. This is not the caliber of stay we pride ourselves in creating for our guests, and is way below our personal expectations. I have taken this reveiw as a training tool to create a more professional front desk staff. I also made our Executive Housekeeper aware of... More

Central Oregon, Oregon
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2014

After reading reviews about this hotel I decided to try it out. When I called to reserve, the front desk person was very pleasant and easy to make a reservation with. With the reviews, I was expecting a nicer establishment. The room was pretty outdated...they try to make it look nice with a pillow on the bed. It was pretty... More

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Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review

Hbhelgeson- Although I am happy to hear that the front desk made your reservation with ease, I am not pleased with how they addressed the housekeeping issue. I have taken this review as a chance to teach newer front desk staff on how to handle these types of issues. Our hotel starts our updating this winter and would love to... More

Marietta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

Front desk service was excellent, friendly and very accommodating to our needs. Room was clean and smelled nice. Breakfast was well maintained and clean. Be aware that eggs and sausage do not appear on the weekend. Bummer

Was this review helpful? Yes 1
Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review

We appreciate your reveiw here at the Phoenix Inn Suites! Thank you for your kind words about our staff. We also found your review of the breakfast very helpful and have made changes on the weekends to better accomodate our guests needs! Hope to see you soon. More

Medford, Oregon
Top Contributor
333 reviews 333 reviews
38 hotel reviews
194 helpful votes 194 helpful votes
3 of 5 stars Reviewed February 16, 2014

Spent a few nights here and found the rooms acceptable. The beds are comfortable but the pillows were too soft for me. The bathroom is very small but the shower has plenty of hot water and a strong spray. The heat/AC unit runs all of the time and is fairly quiet. It provides enough white noise to help with the... More

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Courtny O, Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review of our hotel. We are dissapointed to hear about your most recent stay here. We are undergoing a complete rennovation this year and would love to show you our updated rooms and improvements throughout the whole hotel. Please contact me the next time you are in Eugene and I would love to take personal care... More

Denver, Colorado
Top Contributor
67 reviews 67 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 15, 2014

Here for business and really enjoying the great service! They sent a taxi to pick me up from the airport since the shuttle driver was out sick (went that extra mile when they didn't have to). The front desk was friendly and helpful. Bed is comfortable. Nice to have coffee/tea in lobby and free wifi in the rooms. Microwave and... More

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eugene, oregon
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 12, 2014

We live in Eugene and stayed here when our power went out due to snow. In the past, family members stayed here. This place is definitely better than many of the more highly rated Eugene hotels on Trip Advisor. Rooms are larger than average with refrigerator and microwave. Good bed. Standard breakfast is served early, starting at 6:30. Close to... More

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Duncan
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 25, 2014

We thought that we would give this hotel a try after reading a number of reviews that rated it above average. First, the room that we finally ended up staying in was satisfactory, but the hassle we initially received from the front desk clerk, Mike, has given us reservations about recommending this establishment to others. There are better hotels in... More

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Portland, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed January 20, 2014

This is a top shelf hotel with lobby that offers tea and coffee and candies. There's an elevator. Rooms are very nice although the kitchenette counter that splits the room in half is weird. There's no separation of areas for some privacy from your travelling companion. Shower and head in one small room while sink is outside across from bed.... More

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Whittier, California
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 6, 2014

This was the perfect hotel room for us and we can't wait to stay here again! The rooms were a great size and very clean. The staff was always wonderful and helpful. The continental breakfast was good and the pool was a plus with the kids!!! We got a great deal on the rate via Expedia. Our room had a... More

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Fleming Island
Contributor
18 reviews 18 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 6, 2014

Rooms were clean but getting a little dated with things like carpet stains etc. Staff was friendly and breakfast was about what you'd expect from this type of hotel. Location is superb as it's close (walk) to nwcu and uo as well as all kinds of restaurants. I'd stay again but hope they get around to updating the rooms soon.

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Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Location: United States > Oregon > Eugene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel

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