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All 33 Eugene hotels

Phoenix Inn Suites Eugene

2.5 of 5 Hotel   |   850 Franklin Boulevard, Eugene, OR 97403
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Phoenix Inn Suites Eugene
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62%
Ranked #18 of 33 Hotels in Eugene
A recent review
4 of 5 stars reviewed 2 weeks ago
Jason W Boulder, Colorado, United States
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116 reviews from our community

Traveler rating
    25
    46
    20
    16
    9
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49
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Boulder, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for a few days while on business. The staff were really friendly and helpful getting around the area. Overall a good experience. The rooms were clean, a slight bit dated but clean.

Was this review helpful? Yes
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your kind review of our hotel. Our front desk prides themselves on their concierge efforts and knowing the area well enough to get our guests around. You will be happy to hear that our hotel will be undergoing our renovation starting this winter. Please come back to see our new updates. Thank you again! More

Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I met up with my baby sister here so we could spend some time together and we couldn't have chosen a better place. The staff went above and beyond, so helpful and welcoming. The room was well sized,very clean and comfortable. The continental breakfast was wonderful, with waffles bagels, fruit and some really good coffee. My only complaint would be... More

Was this review helpful? Yes
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your compliments in your review! I have shared your review with the front desk staff who deserve all of your praise. We do apologize that the temperature of our pool was not addressed as quickly as it could of which in turn made your swim on the cool side. Again, thank you for your review. More

Olympia, Washington
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Friendly staff and good breakfast, but we had booked this hotel for the pool and it was down for maintenance. The good part is that they allowed us to check out late, and so our little one was able to swim around noon the next day. They seemed understaffed at the time. There was only one person covering the entire... More

Was this review helpful? Yes
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Hi traveler_Oly, thank you for your review. We were short staffed the week you stayed that unfortunately left our desk with one staff member. Although our pool was down for maintenance, I am happy to hear that the front desk staff did accommodate your request the following day. Thank you and we hope to see you soon! More

Omaha
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a huge "suite"-type room with separate sleeping and sitting areas, each with its own TV. Everything was very clean. They provide a nice breakfast: waffles, sausage, biscuits and gravy, plus the usual "Continental" fare. The coffee was rich and excellent. Hotel has a nice indoor swimming pool. Free wifi. Central location. Way beyond expectations for the price.

Was this review helpful? Yes
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your 5 star review! We are more than elated that we met if not exceeded all of your expectations. See you soon! More

vienna
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 of 5 stars Reviewed August 14, 2014

The phoenix Inn in Eugene is in a great location and very convenient to campus and the football stadium. The rooms are dated with the sink in the entrance way and an open closet. not really a suite if has a short wall between bed and sofa. The place is clean and the breakfast bar is ok but too crowded... More

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review. We are happy to hear that our location was so convenient for you! You will be happy to hear we will be renovating this winter! We hope you will return to see our updated rooms. More

White Rock, Canada
1 review
1 of 5 stars Reviewed August 5, 2014

I booked this hotel through Hotwire last minute and thought the late booking did not really reflect the star rating nor price. We arrived exhausted after driving from Walnut Creek, CA which was 8 hours. I had emailed the hotel to inform them we would arrive after Midnight which they acknowledged so was happy about that. The guy on the... More

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for sharing your feedback regarding your stay with us. We are sorry to hear that our hotel did not live up to your expectations. Our goal is to satisfy every guest and give the most comfortable stay possible. While we understand that your stay was less than satisfactory, we are continuously working to improve our hotel which includes... More

Temecula
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2014

Phoenix Inn is located within walking distance of the University of Oregano campus. Was there in July weather was a little hot but otherwise perfect. Facilities were very nice with very helpful staff. Would stay here again if in town.

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

We appreciate your feedback about your recent stay with us here at the Eugene Phoenix Inn. As ardent Duck fans, we take pride in our proximity to the University of Oregon, and our ability to be active members of the campus community. Of course, during the summer months, we keep our ice water close at hand for guests, and we... More

Contributor
16 reviews 16 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 22, 2014

I accepted Expedia's offer to give me an additiona 40% off if I booked a hotel without knowing anything about it. I thought What they hay, go for it. So Phoenix Inn was the hotel given to me for a discounted price. When I walked in to check in, I was pleasantly surprised. It was super nice and clean for... More

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

We are so pleased to hear that your recent stay with us was an enjoyable one. Based on the information you provided, it sounds like you may have reserved one of our Studio Queen rooms last week. Although all of our rooms do come with complimentary hot breakfast, pool access, and free wifi, the Studio Queen is a bit unique... More

Juneau, Alaska
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 16, 2014

Hotel staff was courteous and pleasant. Room was very average for the price although some painting had been done rooms were very dated but clean. Felt like the cost of the rooms was fairly high for the quality of the room

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review. We take great pride in our staff here at the Eugene Phoenix Inn. Although cleanliness is of the upmost important to us, we are sorry to hear that you felt that your room was outdated. We are constantly searching for ways to innovate our hotel where needed, so we will absolutely consider your review in... More

Vancouver, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 8, 2014

I arrived at this hotel at around 1:00am for a one-night stay. Despite the late hour, the gentleman at check-in couldn't have been more helpful or friendly, explaining the hotel's facilities and offering me a room on a choice of floors. The room was surprisingly large and was comfortably appointed, spotlessly clean, and well maintained. The bed was comfortable and... More

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for taking the time to review your recent experience with us here at the Eugene Phoenix Inn. Your feedback is helpful in providing the best service possible to future guests. We are pleased to hear that the desk agent was helpful upon your check-in, even though it was the late in the evening. Our desk agents are available... More

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Additional Information about Phoenix Inn Suites Eugene

Address: 850 Franklin Boulevard, Eugene, OR 97403
Location: United States > Oregon > Eugene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Phoenix Inn Suites Eugene 2.5*
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Also Known As:
Phoenix Inn Suites Eugene Hotel Eugene
Phoenix Hotel Eugene
Eugene Phoenix Hotel

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