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Phoenix Inn Suites Eugene

Hotel website
850 Franklin Boulevard, Eugene, OR 97403
Announcement
Renovations are complete!
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Phoenix Inn Suites Eugene
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Basic hotel with tiny bathrooms and sinks in the room. Bedsheets seemed unwashed. However, service was friendly and good. Free tea and ice water always available. Breakfast was so-so, and oddly the day we went, the service attendant there said she was the only one working that day so we had to clear the place right at 10 am. She... More 

Was this review helpful? Yes
Dubuque, Iowa
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW

Honestly the only thing missing from our experience was a decent loveseat or couch to sit down on. There was a huge space beside our beds, almost as if there WAS a couch but it was taken out. Other than that, it was great. Not as perfect as Phoenix Inn Albany, but close.

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Hamilton, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

Overall the place was ok and the staff were great. The bed was comfortable but the water pressure was minimal and the bathroom was in desperate need of an upgrade. Elevator was a bit dodgy too. The location in Eugene was where we wanted to be so in that respect it was great also. Close to campus and the places... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

The Phoenix Inn in Eugene is incredibly clean. The staff are overly friendly and helpful. The bed was comfortable. It's a perfect place to stay if your visit is at the University. One negative: the train woke me up twice at night:( I'd still stay there again.

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Denver
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Not sure why this hotel doesn't get better reviews. This is my 4th stay here and I haven't found anything here that hasn't been satisfactory. There customer service is among the best of any I've seen. Clean comfortable rooms and convenient to everything. Will stay here every visit to Eugene.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Rhonda- Thank you so much for your gracious review! We agree that our hotel is hidden secret but we are so glad you are able to stay here each time you are in Eugene. We consider that Phoenix Family! See you soon. More 

Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed March 8, 2015 via mobile

despite the claims about renovations, this is a tired hotel. My first room was in the process of having the wash basin changed so there was debris over the floor. So I got changed to another one which was quiet until the people above got in and it sounded like a herd of elephants. The room layout is s tiny... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Fluff35again! I am very sorry to hear your stay was not up to your standards. Unfortunately the renovation process is not pleasant but luckily the results are looking magnificent! We hope you will come back this summer to see our newly renovated hotel. More 

Travelers are raving about these Eugene hotels

Bend, Oregon
Level Contributor
147 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed February 27, 2015

There are lots of things that are right about the Phoenix Inn; it is quiet, near the university, free parking, free internet, nice lobby, friendly helpful employees, and a good hot breakfast. While the rooms are okay, they are showing their age. In particular, the carpet in the room was past the time where it should be replaced. Now I... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Oskarduck! Thank you so much for your thoughtful review! You will be happy to hear that we are recently under new ownership which has prompted our renovation of our rooms as well as many other updates throughout the hotel and its amenities. We invite you back this Spring to check out our new updates and hopefully get your 5/5... More 

San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

Being from out of state we were not familiar with the Phoenix brand, so were pleasantly impressed. Property is older (and apparently being renovated), but clean and well maintained. Service is excellent and worth a return stay.

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

We appreciate your lovely review Ed S. Thank you for giving the Phoenix Inn Suites brand a shot! We are a small chain of four here in Oregon so we depend on awesome people like yourself to give us chance! We invite you back to see our newly renovated property this spring. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 20, 2015

We spent two months at this wonderful place in 2012. Workers are very nice people. Warm pool and massage. The gym was good too. Wash machine and dryer. Confortable and clean rooms. I loved those cookies we eat everyday in the end of the afternoon. Love you, guys. Thanks.

Was this review helpful? Yes 1
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hello Andre! I have a special place in my heart for our long term Brazilian guests! Thank you for sharing how our hotel is the perfect place to stay even if it becomes their home away from home! Hopefully see you soon. - Courtny <3 More 

Los Angeles
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed February 17, 2015

This used to be the best place to stay near the university, but it's showing its age. Indoor pool is great for the kids and the room is of a decent size...though bathrooms small, carpets wearing, free breakfast kind of weak (no eggs on the weekend; rice instead; rice?!? for breakfast?!?)

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your review Monthly Traveler! You will be happy to hear that our hotel is undergoing a complete renovation that will bring us up to date here in Eugene. I have brought this review to my breakfast department as they should be serving eggs every day of the week. We were getting numerous suggestions from our... More 

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