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Phoenix Inn Suites Eugene

2.5 of 5
Hotel website
850 Franklin Boulevard, Eugene, OR 97403
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1 room 1 adult
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Phoenix Inn Suites Eugene
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174 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent a very nice long weekend at the Phoenix Inn. The staff is friendly, and the rooms are nice. They serve a great breakfast, and the Inn is walking distance from several great places to eat. It's a nice location if you're visiting the university. We'd stay there again.

Helpful?
Thank Caroline B
San Jose, California
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean facilities with friendly staff. Breakfast is better than most...and they serve RICE! We were very happy for our 4 day stay. Great location and easy to get on freeways for our day trips. Also close to downtown with great food and shops.

Helpful?
Thank cm_terribrown
Newbury Park, California
1 review
4 of 5 stars Reviewed 2 weeks ago

Happy with the hotel, second trip had some plumbing problems, but they moved us to another room immediately. Only complaint is they need to update the breakfast keep it fresh!! Otherwise very happy! Will be back my daughter just started the university!!

Helpful?
Thank lauragene63
Kelso, Washington, United States
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was tricky to find following the map online and we ended up downtown. We used our GPS and got to it no problem. Easy check in and a very clean and comfy room. Our only issue with the room was that the lights were so bright. We didn't have anything in the room that we could switch on... More 

Helpful?
Thank Glenda W
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Glenda W! We here at the Phoenix inn pride ourselves in fast and friendly service! We appreciate your kind words about our hotel and staff. I have brought the concerns up to maintenance who is great at addressing any type of problems that arise! Hope to see you soon. More 

Medford, Oregon
Level Contributor
118 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed December 14, 2015

We showed up on Thanksgiving evening looking for some place to eat, Jason, at the front desk, went out of his way to make this happen. Our first impression was that the door into our room had been scarred and looked pretty tacky. The room was fine outside of that. This could have been fixed in five minutes. We got... More 

Helpful?
Thank larkinjl
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review larkinjl. Jason is a great asset to our staff here and I am happy he was able to help you. We have been working on our doors as that is where our old signage used to be. We hope to see you soon! More 

Portland, Oregon
1 review
5 of 5 stars Reviewed December 9, 2015

The cleanest hotel room while still being cozy. The best night's sleep I've had in a while. Get to the bottom floor for the pool and hot tub and exercise area. These were super helpful considering it was so rainy outside, you could still exercise!

Helpful?
Thank Eshafer15
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your kind words Eshafer15! We pride ourselves on our cleanliness, thanks for recognizing that! I am so glad you were also able to enjoy our amenities while the Oregon rain made its appearance. See you soon! More 

Yacolt, Washington
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 6, 2015

I have stayed at the Phoenix Inn many times over the years and have found it to be consistently good. The rooms are large and comfortable. I like the little "kitchen" and sitting room idea. I used to go there on business and it was nice to stay in of an evening instead of going out for dinner if I... More 

Helpful?
Thank Sally L
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Sally L. I do agree that our rooms have unique set up that is comfortable for business or leisure traveler. Thank you for being a part of the Phoenix Family! More 

1 review
3 of 5 stars Reviewed December 6, 2015

Bed sheets were nubby with "pills." Bathroom was very small. The elevator was slow, but the stairs (which I would have preferred) were a long way off, at each end of the corridor. The staff was friendly--kudos for the staff. Our room had a nice view of the canal that runs through the university and the town. For the price,... More 

Helpful?
Thank Molly G
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Molly G. I am so sorry that we didn't meet your expectations while you stayed with us. I have brought this to our housekeeping manger to address the sheets. I am happy the staff here were a bright spot in your stay. Please contact me directly so I can remedy this stay. More 

Portland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 30, 2015

I've stayed in quite a few hotels in Eugene over the years, and many are run down, old, and outdated. The Phoenix Inn was a pleasant change from some of those other hotels. Our room was very spacious, clean, and updated. The staff upon check-in were very friendly and helpful. The price was a bit steep, but it was a... More 

Helpful?
Thank Or_Dux
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your comments Or_Dux. We are so happy to be a pleasant change for you. We will hopefully see you sometime soon, maybe for 2016 season. GO DUCKS! More 

Murrieta, California
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed November 24, 2015 via mobile

We went to go and visit Eugene last week for a small family get together. The room that we received was a good size with 2 double beds and one king size on the forth floor. 2 TVs 1 shower and double sink area separate from the bathroom. I have to say I've never stayed in a room set up... More 

Helpful?
Thank PWLSE
Courtny O, Guest Relations Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your 5 star review PWLSE! Our family suite's are my favorite rooms here, perfect to accommodate up to 6 people. The front desk staff appreciates your kind words. See you soon! More 

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