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Phoenix Inn Suites Eugene

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850 Franklin Boulevard, Eugene, OR 97403
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15% off room rate
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Phoenix Inn Suites Eugene
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Japanese first
  • Any
English first
  • All months
    (135)
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    (33)
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    (42)
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    (23)
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PORTLAND, OR, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

The room was nicely updated and clean with exceptionally nice and helpful staff. The area is moderately quiet, since it is next to the university. Internet is a little slow at times for business usage, but otherwise adequate. Breakfast was good, with oatmeal, fruit, bacon, eggs, biscuits, cereal, and DIY waffles.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Sudhir! It has been our pleasure being your home away from home for all of these years. Thank you so much for your kind review. I will also take a peak at our internet to make sure it is the most efficient. Thank you again and see you soon! More 

Bend, Oregon
2 of 5 stars Reviewed 5 days ago NEW

Things were broken and the sheets were dirty. It took 2 days to replace the sheets. Not a good place at all. I would highly recommend finding something in the area other than this place. Jason at the front desk was extremely rude but the women were very nice.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi jptjcj! I would like to apologize on behalf of our staff for your unpleasant stay. After looking into your reservation, it looks like we had been training some new housekeepers who did miss your room. I have brought this to the Executive Housekeepers attention so she can remedy that quickly! Please let me know if there is anything more... More 

Travelers are raving about these Eugene hotels

Folsom
4 of 5 stars Reviewed 1 week ago

This was the last night of out college tour road trip, we got there and the first thing they told us was we were upgraded. That was great news, after several days on the road it was nice to end up with an extra bed for the kids. Service was friendly, hotel was clean and they were getting new carpet.... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your review mcderbymadness! Free upgrades are my favorite too! Glad we could accommodate your family during your trip. See you next time! More 

Boston, Massachusetts
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Basic hotel with tiny bathrooms and sinks in the room. Bedsheets seemed unwashed. However, service was friendly and good. Free tea and ice water always available. Breakfast was so-so, and oddly the day we went, the service attendant there said she was the only one working that day so we had to clear the place right at 10 am. She... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Kbun! I have shared this with our breakfast staff so they could correct the behavior you experienced. We apologize for making you feel rushed out! I am glad that you did experience the great service we do provide here. See you next time! More 

Dubuque, Iowa
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Honestly the only thing missing from our experience was a decent loveseat or couch to sit down on. There was a huge space beside our beds, almost as if there WAS a couch but it was taken out. Other than that, it was great. Not as perfect as Phoenix Inn Albany, but close.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your comments! We have completed the last stage of our renovations as of yesterday which included putting our loveseats in our last 10 rooms. We apologize for the inconvenience and would love a chance to prove we are just as awesome as Phoenix Inn Suites- Albany! :) More 

Hamilton, Canada
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Overall the place was ok and the staff were great. The bed was comfortable but the water pressure was minimal and the bathroom was in desperate need of an upgrade. Elevator was a bit dodgy too. The location in Eugene was where we wanted to be so in that respect it was great also. Close to campus and the places... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review all the way from Canada! I am pleased to tell you we have made major changes to our elevator since your stay. Also our bathrooms are next on the renovation list. We appreciate your comments and will share them with our staff here! More 

1 review
5 of 5 stars Reviewed June 17, 2015

The Phoenix Inn in Eugene is incredibly clean. The staff are overly friendly and helpful. The bed was comfortable. It's a perfect place to stay if your visit is at the University. One negative: the train woke me up twice at night:( I'd still stay there again.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you so much for your awesome review Emma! Guest Service and Cleanliness are our top priorities so we appreciate you comments! More 

Denver
2 reviews
4 of 5 stars Reviewed June 6, 2015 via mobile

Not sure why this hotel doesn't get better reviews. This is my 4th stay here and I haven't found anything here that hasn't been satisfactory. There customer service is among the best of any I've seen. Clean comfortable rooms and convenient to everything. Will stay here every visit to Eugene.

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Rhonda- Thank you so much for your gracious review! We agree that our hotel is hidden secret but we are so glad you are able to stay here each time you are in Eugene. We consider that Phoenix Family! See you soon. More 

Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed March 8, 2015 via mobile

despite the claims about renovations, this is a tired hotel. My first room was in the process of having the wash basin changed so there was debris over the floor. So I got changed to another one which was quiet until the people above got in and it sounded like a herd of elephants. The room layout is s tiny... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Thank you for your review Fluff35again! I am very sorry to hear your stay was not up to your standards. Unfortunately the renovation process is not pleasant but luckily the results are looking magnificent! We hope you will come back this summer to see our newly renovated hotel. More 

Bend, Oregon
Level Contributor
149 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed February 27, 2015

There are lots of things that are right about the Phoenix Inn; it is quiet, near the university, free parking, free internet, nice lobby, friendly helpful employees, and a good hot breakfast. While the rooms are okay, they are showing their age. In particular, the carpet in the room was past the time where it should be replaced. Now I... More 

Was this review helpful? Yes
Courtny O, Front Office Manager at Phoenix Inn Suites Eugene, responded to this review

Hi Oskarduck! Thank you so much for your thoughtful review! You will be happy to hear that we are recently under new ownership which has prompted our renovation of our rooms as well as many other updates throughout the hotel and its amenities. We invite you back this Spring to check out our new updates and hopefully get your 5/5... More 

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