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Comfort Suites Eugene

#7 of 33 Hotels in Eugene
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3060 E 25th Ave, Eugene, OR 97403
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1 room 1 adult
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Comfort Suites Eugene
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303 Reviews from our TripAdvisor Community

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Gold Beach, Oregon
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at this particular hotel. Even though it seems to be out of the way, it's an easy commute into Eugene and Springfield. There is nothing negative we can say about the place. It's clean, quiet and affordable. The staff are friendly and helpful. The rooms are large and the beds comfortable. We will be staying... More 

Helpful?
Thank PatandDeb
Trussville, Alabama
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Very comfortable room. Nice tv, which was important on this trip since we wanted to watch the national championship game. Big room, Good bed, very clean, staff very accommodating. Breakfast was the typical Choice hotel breakfast which is adequate.

Helpful?
Thank Dianne7602
Seattle, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Best of the four hotels we stayed at this past week. Immaculately clean! Our room had two double beds plus a small separate area with pull out sofa that our 14 year old used. Super quiet. The kids enjoyed the pool. Only complaint - levied against all hotels with breakfast included, not just this one - is lack of healthy... More 

Helpful?
Thank laurahwalker
Warren, Oregon, United States
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 10, 2015 via mobile

This hotel is located back off the highway so is very quiet. But the breakfast is not very good! The fruit is horrible and the eggs were not much better. The rooms are nice, I had a bad experience as a water line broke twice so no hot water and then no water!! The staff needs more training as several... More 

Helpful?
Thank Pam V
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

Water outages are a rarity for us. We do apologize for the difficulties that were caused for you because of this and for failing to meet your expectations. Our staff is always empowered to offer fresh coffee or additional amenities. We should have done a better job of providing these to you. We will make sure this does not happen... More 

Newport Beach, California
Level Contributor
8 reviews
1 of 5 stars Reviewed December 1, 2015

I called this hotel well in advance to cancel, however, the young lady on the phone told me she was new and did not have the authority to cancel and that I should call back the next day. When I did I was told that because it was close to a football game they would charge me for one night... More 

Helpful?
Thank oceanboy52
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

I do apologize about the misunderstanding regarding the cancellation of your reservation, and how it would appear our staff mishandled the cancellation of your reservation. It seems there was a miscommunication regarding the attempt to cancel your reservation; all of our front desk staff have the authority to cancel, but only management can cancel when the attempt to cancel is... More 

Salt Lake City, Utah
2 reviews
5 of 5 stars Reviewed November 30, 2015

The staff at this hotel was really great. Super friendly and helpful with great recommendations in their area. Loved the recommendation of the Wild Duck that both Sara and Katie said at the same time! Was looking for a hotel in town but got off this exit trying to find downtown, saw the hotel and decided to try them out,... More 

Helpful?
Thank Sierra W
Port Saint Lucie, Florida
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed November 27, 2015 via mobile

While my reservations over the phone were easy and the customer service rep was great, the hotel itself was a frustration from the moment we arrived. I booked a king/kitchenette. The girl at the front asked if I had booked the king room. After confirming, she handed us a set of keys and sent us to a room on the... More 

Helpful?
Thank Melody J
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

We understand your frustration in being assigned a room other than the room you specifically booked, for that we apologize. We also completely understand your frustration with difficult keys. I can assure you when we key our key cards at the desk we ensure they are encoded properly. We don’t want our guests to ever have a difficult time entering... More 

Jacksonville, North Carolina
1 review
5 of 5 stars Reviewed November 18, 2015

I found this hotel as I was driving on business on I-5. I needed a place to spend the night after driving for 9 hours. The hotel nice and surprisingly quiet. Room was comfortable and clean. The staff was nice and polite considering I checked in at 1AM. I WOULD DEFINITELY COME HERE AGAIN.

Helpful?
Thank Paul P
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

We're glad we were able to provide you with a quiet place to rest after a long drive. Thanks for coming in and we do hope you stop again! More 

Humble, Texas
1 review
5 of 5 stars Reviewed November 14, 2015

A front desk person and nice housekeepers can make so much of a difference. It was great to walk through the hotel and be greeted by everyone with a smile. I liked that they also were helpful in places to go and eat. They are frank about their suggestions but were right on with both lunch and dinner recommendations. The... More 

Helpful?
Thank Lisa S
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

Thank you for your kind words about our staff, we appreciate that you took the time to write up such a thoughtful review of our staff and property. We hope to see you again! More 

Santa Rosa, California
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 30, 2015

The staff was friendly and helpful. The room had ample room for 2 queen size beds and the couch. We could move around the beds. We have stayed at another Comfort Suites in Salem and you could not walk on the wall side of the bed. This one was very ample. The room was quiet. We also had a frig... More 

Helpful?
Thank R J
EugeneComfortSuites1, Front Office Manager at Comfort Suites Eugene, responded to this review

Thank you for taking the time to review our property. It was nice to read that our room layout provided you with space to move around the beds. We appreciate your compliments for our staff as well! More 

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