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Hilton Eugene

#9 of 33 Hotels in Eugene
GreenLeadersBronze level
3.5 of 5
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66 East 6th Avenue, Eugene, OR 97401
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1 room 1 adult
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Hilton Eugene
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715 Reviews from our TripAdvisor Community

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Alexandria, Virginia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel could definitely use a face lift and some additional soundproofing; heard quite a bit of noise in my room. More than usual for a standard Hilton (they tend to be on the quiet side), but it was still better than a lower-tier hotel usually is. This is definitely a dated hotel and the rooms are showing wear. That... More 

Helpful?
Thank USR1
Gresham, Oregon
Level Contributor
166 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The good news is this hotels is very clean and comfortable. Flat screens, good wifi, and comfortable beds. The Bathroom is a little tight, but beautiful. Hotel has a restaurant and bar on premise, both are very nice. The bad news might be that the Hotel is near a RR track and train makes a lot of noise. It is... More 

Helpful?
Thank GreshamJim
Portland, Oregon
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The downtown location is very close to everything. The bar in the lobby is convenient. The rooms are done tastefully, and the bed and linens are comfortable. Staff was friendly. Building is old and needs a facelift. Small downside, but noticable. Location outweighs everything else though.

Helpful?
Thank CrazyVikingSr
Marcola, United States
1 review
2 of 5 stars Reviewed 1 week ago

We were awakened multiple time during the night...3 am TRAIN...5:10 am FIREALARM; prankly pulled---8 am FIREALARM-under investigation!! Not recommended if you are looking forward to a good nights sleep. Sadly disappointed.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stacy T
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Stacy T., I am very sorry about the disturbance with the fire alarms during your stay. Unfortunately we cannot control when these types of incidences occur, but I can assure you that they are very rare. Please also know that we will use this incident as an opportunity to improve our response and follow up to unexpected alarms. Kind... More 

Travelers are raving about these Eugene hotels

Eugene, United States
1 review
3 of 5 stars Reviewed 1 week ago

Fire alarm problems, went off multiple times late at night. Room was well worn, especially the bathroom...tile grout peeling, no cold water in bathroom sink. Small, cramped, especially for two bed room. Had to close closet to enter bathroom. Lobby was pretty. Staff were nice.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Caroline L
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Caroline L., Thank you for sharing your review. I am very sorry about the unexpected fire alarms. Unfortunately we cannot control when these type of incidences occur, but we continue to use them as opportunities to improve our response to them and our follow up. I have shared your comments regarding your guest room with our property maintenance team... More 

las vegas, United States
1 review
2 of 5 stars Reviewed 1 week ago

Careful on room selection, one side of Hotel faces river and train tracks. Expect 3-6 Trains throughout the night with horns blaring. Understaffed, no valet or bellman service and no staff for dinner at the restaurant. I think the guy that seated us (host) was our server and cook lol.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ernest O
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Ernest O., Thank you for taking time to share your review. We appreciate the opportunity to improve our products and services as a result of your feedback. I will discuss the staffing levels you experienced with our management team and ensure that they are carefully reviewing business levels and staffing appropriately. We hope that you will consider staying with... More 

Tacoma, United States
1 review
4 of 5 stars Reviewed 1 week ago

We experienced a disruption in our night's sleep when the fire alarm went off not once, not twice but THREE separate times. We received a free breakfast buffet to compensate us, but it would have been nice to have received a discount on our bill. Hotel appeared clean, but there were small items that remained on the carpeting for all... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Annette L
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Annette L., I apologize for the unexpected fire alarms during your stay. Please know that this type of incident is very rare and not the norm for our hotel. I will discuss your concerns regarding the carpet with our housekeeping team and ensure that they are taking care of all areas appropriately. Thank you for taking time to share... More 

Eugene, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean, Convenient and close to every thing. Met all of my needs. Strongly endorse the Eugene Hilton. well use it in the future. Especially appreciate the cleanliness. Staff very accommodating and responsive. Free parking is nice.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Bill W
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Bill W., I am very pleased that you enjoyed your stay with us and that you found our downtown location convenient for you. Our team members strive everyday to ensure our guests have a comfortable and pleasant stay with us and I am glad that this was your experience. We look forward to hosting you again in the future.... More 

Lakeside, United States
1 review
5 of 5 stars Reviewed 1 week ago

I am so glad I found this hotel! The location, layout of hotel, room, service & food is excellent! At 5:30am a false alarm fire alarm went off getting a lot us out of bed and gathered in the hotel lobby. The way the staff handled the whole situation was perfect and more than accommodating. I really appreciate The Hilton... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shannon M
Jody H, General Manager at Hilton Eugene, responded to this review

Dear Shannon M., Thank you for taking time to share your review of our hotel. I do apologize for the fire alarms that we experienced during your stay, but am very pleased that you found our team member's response to the alarms. Fortunately false alarms like this are a rare occurrence. I agree, it is always a pleasure to be... More 

Medford, Oregon
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We foiund our experience at the Eugene Hilton to be a pleasant one. Check in was orderly and smooth, and our room was clean and comfortable. Train noise is an issue, but they do provide ear plugs. We attended an event at the Hult Center, so the location to this venue is perfect.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank MamaSherBear
Jody H, General Manager at Hilton Eugene, responded to this review

Dear MamaSherBear, I am very pleased to read that you experienced an improved stay with us. I hope you enjoyed the event at the Hult Center and look forward to future opportunities to host you! Kind regards, Jody Hall General Manager More 

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