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Hilton Eugene

3.0 of 5 66 East 6th Avenue, Eugene, OR 97401
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Hilton Eugene
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Hilton Eugene
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517 reviews from our community

Traveler rating
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    118
    70
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oregon
1 review
2 of 5 stars Reviewed 6 days ago NEW

The hotel is old and in desperate need of an update. The restaurant is dark and menu very limited. I was not impressed with the man who checked us in, he was rude and had a poor attitude. We ate at eh restaurant, the food was okay, they lost our order and had to wait 40 minutes. We only stayed... More 

Review collected in partnership with Hilton Hotels & Resorts

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Parma, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room clean, service great, room service food excellent. Response time was very good from front desk and staff were very friendly and professional. Conference set up was good and staff helpful, with rooms very adequate for presenters. Temperature of facility and room was good. The biggest drawback was the location close to the railroad tracks and trains blowing their whistles... More 

Review collected in partnership with Hilton Hotels & Resorts

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Cleveland, Ohio
Contributor
15 reviews 15 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

Happy with the staff and service here. Only stayed for 1 night and arrived late, overall OK stay: GOOD -Courteous staff, quick arrival and check-in, and easy parking. -Room cleanliness -Ease of check-in / check-out -Fridge in room BAD -Door and card reader to get into hotel from parking garage is very temperamental. Was stuck in the parking garage twice... More 

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Maurice335, Thank you for providing your review of our hotel. Your feedback is very much appreciated. I am very sorry about the challenges you encountered with the key reader in the parking garage. I will speak with our hotel maintenance team to ensure your concerns are promptly addressed. Thank you again for sharing your comments. We hope that you... More 

Spokane, Washington
Contributor
15 reviews 15 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the 3d time I have stayed here this year. Front desk staff were helpful and room service very good. I especially enjoy the updated rooms on the 11th floor which offers coffee and fresh fruit in the morning. Caution: trains blow their horns through the night, so if your ears are sensitive and/or you have trouble falling back... More 

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear LynnMarie88_88, Thank you for taking some time to provide your review. Our guest feedback is very important to us and we appreciate that you have provided yours. I am pleased that your experiences at our hotel have been positive and that you find the staff to be very helpful. Thank you again for providing your comments. We hope to... More 

Alameda, California
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed two nights in November for a football game at the university of Oregon. The service was good, room was clean and spacious. The location is perfect, withing walking distance to the university; you can get a map to Autzen stadium from the front desk. The hotel provides pick up service from the airport, you just need to let... More 

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Pecola 10, Thank you for taking some time to provide your review of our hotel, and thank you for choosing to stay with us while in town to attend an Oregon football game. I am pleased to read that you enjoyed your stay and found the location perfect for your visit. We hope that you will choose to stay... More 

Clacksmus
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Traveling through Eugene on business. Stayed at Hilton Eugene. You can stay here and never leave again. Food is wonderful. Full bar, service is great!! After several stays I actually feel like I am going to see friends. Wonderful place to stay. Also have made great connections here.

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Shelleturner, Thank you for taking time to share your review of our hotel. We greatly appreciate your feedback. I am happy that you find our staff friendly and accommodating and that you enjoyed your stay with us. Our team members strive to ensure all of our guests are comfortable and enjoy their stay. Thank you again for sharing your... More 

Santa Barbara, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great central location in downtown area. Walking distance to many spots. Housekeeping is fine if you are up and out early, but miss the regular rounds and it's hard to get them back before late afternoon. Nice buffet with lots of selection and fresh fruit. Parking in underground, convenient. Free WiFi available in the lobby area, but Eugene has free... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Kathleen G., I am happy to read that you enjoyed our downtown location and that you found our Hilton bed comfortable. I will speak with our housekeeping team regarding your concerns with the timeliness of their services. Our guest feedback is very important to us, and we will be sure to include your comments as we continue to evaluate... More 

The Dalles, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very good! Location, amenities, room,, service. We come to Eugene several times a year and this is our Hotel of choice. The price is a little higher than most of the Hotels we have stayed in around the Eugene area but shopping, eating establishments, public offices/buildings are all with in 5-10 minute walk so no car rental/taxi fee's etc.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Julie S., Thank you for sharing your review of our hotel. Our guest feedback is very important to us and we appreciate that you have shared your comments. I am very pleased that you have chosen our hotel as your hotel of choice when in Eugene. I am also pleased that you find our downtown location convenient for your... More 

Woodridge, Illinois
Top Contributor
108 reviews 108 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A very nice downtown hotel recommended by a local business associate ruined by a couple of nearby trains passing in the middle of the night with whistles blaring. The free ear plugs on the bedside table are a dead giveaway. Sorry, Hilton, but never again when I'm in Eugene.

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Gary W., We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the outside noise. We want you to know that the comments we receive from our guests are taken very seriously and your feedback will help us... More 

Eugene, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

There only reason why I gave this a poor rating instead of a terrible rating was cause the guy at the front desk (Jon) was extremely welcoming and tried to make our wedding night a real experience. He was very accommodating for my wife and I. We up graded to the "romance package" for $20 more than what the normal... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
jodychall, General Manager at Hilton Eugene, responded to this review

Dear Ulysses B., Thank you for taking the time to share your review. We truly value your feedback. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for the mis-communication with your wine amenity and the incidentals deposit. I will follow... More 

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Additional Information about Hilton Eugene

Address: 66 East 6th Avenue, Eugene, OR 97401
Phone Number:
Location: United States > Oregon > Eugene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Eugene 3*
Number of rooms: 270
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Also Known As:
Hilton Eugene Hotel Eugene
Hilton Eugene And Conference Center
Eugene Hilton
Hotel Style:
#3 Green Hotel in Eugene
#5 Business Hotel in Eugene

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