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BEST WESTERN Dallas Inn & Suites

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250 Orchard Drive, Dallas, OR 97338
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1 room 1 adult
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BEST WESTERN Dallas Inn & Suites
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149 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Best Western has an excellent line up of staff and resources to meet your needs. We're a couple and I live out of state. The Best Western is home away from home and an excellent opportunity to build our relationship, as a couple. Lori is very resourceful and clearly explains everything as a friend rather than employee. There's also... More 

Helpful?
Thank Tricia S
Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Tricia, thank you so much for the wonderful review. We at Best Western Dallas, are grateful you took the time to do this. Yes, Lori is a great asset here, and I will personally let her know what you wrote. Please come see us again soon, Lisa More 

Mesa, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The bed was great and located away from any busy streets. Typical Best Western quality wise, which I like. Room is nicer than a motel 6 but not quite as nice as say a Holiday Inn Express (though very close). Best Western is a better value most of the time.

Review collected in partnership with Best Western

Helpful?
Thank Brenan S
Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Brenan, thank you so much for taking the time to write your review. All of us at Best Western strive to make our hotel, top in guest satisfaction. We hope to see you again soon! Lisa/Mgr More 

Battle Ground, Washington
1 review
5 of 5 stars Reviewed 2 weeks ago

I am always working out of town with my job and have stayed at several hotels throughout the years. I am a diamond member with choice hotels and have never tried Best Western. Since Dallas did not have a choice hotel, I decided to give Best Western a try. I could not be happier with this hotel. Laurie the front... More 

Helpful?
Thank kurtcichosz
Lisa P, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Kurt, so glad to hear that the staff exceeded your expectations. Laurie is a valuable part of our team, and I will convey your appreciation to her on a "job well done". Thank you also for taking the time to write such a wonderful review. Please come see us again soon, Lisa More 

Lebanon, Oregon
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

As a form Customer Service trainer & manager, I continually look for good Customer Service experience wherever I go. I have to say that Laurie at Best Western not only met my high standards, I would have tried to steal her away from the hotel to come work for me. I felt welcome, safe, and cared for at this hotel.... More 

Helpful?
Thank Bobby S
NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review

Dear Guest, We appreciate your recent stay & furthermore appreciate your efforts in applauding the efforts of Laurie in this explicable way! We have a great team at Dallas Inn & Suites & they always strive to do their best! We will ensure that Laurie is rewarded for her level of care as experienced by you. Sincerely, Prashant Gupta, CHA More 

DALLAS, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

Terrible, pretty well says it at. This is our last stay at your hotels.. It would really surprise me that this is the first complaint like this you have received. The sink was clogged, the housekeeper handed me a plunger when I told her about the problem. The refer had frozen-up and was defrosting on our food . The phone... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Florence H
NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review

Dear Mrs. Hinton, My sincere apologies for the deficiencies experienced by you during your stay. Let me assure you that we take these shortcomings seriously & while this hotel has been in town since 1998, we take utmost pride in serving our guests with caring attitude & hospitality. The miscommunication with housekeepers & telephone chord wrongly inserted are mishaps that... More 

santa Cruz, United States
1 review
3 of 5 stars Reviewed January 2, 2016

Over all it was no different than a Confort Inn or motel of that type. Room was clean and everything worked. We stayed on the second floor which was very quiet. Had a view of a parking lot of another business. Breakfast was not that great cheap items, the make your waffle and the coffee was undrinkable watered down. They... More 

Review collected in partnership with Best Western

Helpful?
Thank Kary B
NorthwindInn, VP Operations at BEST WESTERN Dallas Inn & Suites, responded to this review

Dear Kary, Thank you for your recent stay! The BW Dallas team strives to exceed guest's expectations & will ensure your concerns are immediately addressed. We have a Portland K&F Coffee as our choice vendor and prefer to have fresh grind & brew as you may have witnessed. It may be a calibration issue if you felt the coffee was... More 

Bend, Oregon
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 21, 2015

Room was not clean - stuff on carpet and used soap in the bathtub. The refrigerator was very noisy. When I spoke with the desk clerk about it, she replied "This isn't a very nice place. I wouldn't stay here". Unfortunately, it's the only halfway decent place in Dallas. Go to Salem if you can, and skip this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Cindy K
Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Hello Cindy K, First I would like to thank you for taking the time to tell us about your stay at Best Western Dallas. I apologize for the condition you found your room. As housekeeping is extremely important to us, I was quite upset to hear about your experience as well as the staffs response. I have brought the matter... More 

Klamath Falls, United States
1 review
5 of 5 stars Reviewed November 23, 2015

My stay was amazing., I got a king room with a large Jacuzzi tub. It was a great way to unwind and relax after a grueling professional training I had attended. Nothing beats a hot bubbly bath and a super comfy king size bed to make life better.

Review collected in partnership with Best Western

Helpful?
Thank Sally V
Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Hello Sally V, Thank you for telling us about your stay with us at Dallas Inn and Suites. Our hot tub room is great for unwinding after a long hard day of work and travel. We are happy to hear that it served its purpose. Please let me know if there is anything we can do for you during future... More 

Tucson, Arizona, United States
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 16, 2015

Everything was in place and clean. The front desk person (Sarah) greeted us with a smile and a hello. I suggested we get a Veteran's discount and since it was veterans day it was somewhat a healthy discount. Breakfast was self serve on both days but was more than adequate. All amenities were just fine. They also accept pets which... More 

Helpful?
Thank Paul T
Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Hello Paul T, Thank you for telling us about your stay with us at Best Western Dallas Inn on Veterans Day. It was a pleasure talking to you and hope to see you again. We try our best to make sure that our guests enjoy their stay with us from the check in process, to our hot breakfast in the... More 

Portland, Oregon
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 16, 2015

There are few places to stay in Dallas, OR, but I would stay elsewhere given the choice. It was an average hotel. The best thing about it is the friendliness of the staff, they were great. But the room, a non-smoking, smelled musty. Right on highway, so kind of noisy. Bed was comfortable. Did not take advantage of breakfast. All... More 

Review collected in partnership with Best Western

Helpful?
Thank BonnieW782
Sarah W, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review

Hello BonnieW782, Thank you for telling us about your stay here at Dallas Inn & Suites. We appreciate that you took the time our of your day. I am sorry that we were not better able to meet your expectations during your stay with us. If there is anything that we can do to improve future stays please let us... More 

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