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The Riverhouse Hotel and Convention Center

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3075 North US Highway 97, Bend, OR 97701
Best prices for: 1 room 1 guest
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The Riverhouse Hotel and Convention Center
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The Riverhouse Hotel and Convention Center
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496 reviews from our community

Traveler rating
    207
    163
    61
    40
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We usually stay at the Shilo next door, but due to the Shilo messing up our reservations in a most extraordinary manner, we had the good fortune of discovering this hotel next door, which turns out was far better than the Shilo, and more affordable with better customer service. While in many ways both hotels are comparable, I found the... More 

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Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 weeks ago

This hotel has been around for a while with sections added on over the years. It is right on the Bend business route so there is lots of traffic. The hotel straddles a narrow portion of the Deschutes River where the water runs rapidly over rocks which is very lovely, if your room faces the river. Otherwise rooms are directly... More 

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RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your business and review. Always exciting to hear the Team is responding to all guest concerns, Nice jo Sierra! We do have seasonal hours during Spring in Crossings, we cannot wait till the Patio outside the restaurant gets a Fabulous upgrade it will be a wonderful place to relax and enjoy the scenery. I sure hope you... More 

Boulder
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights in two different rooms - our planning error, nothing to do with the hotel. We'd seen it rated as 3.5 stars/5; while it was comfortable, clean, and safe with a great environment, it's not quite 3 stars in our judgement because it needs updating (which is coming soon). The carpet is old, hallways are a dark... More 

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RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Great having you visit and enjoy the Team, it is so exciting to hear that Customer Service is embraced at the Riverhouse. The Property has already begun it transformation, our Fitness center has been upgraded with some state of the art cardio machines. This is just beginning, stayed tuned for more exciting changes, all of your mentioned concerns will be... More 

Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Get a riverfront room and you will think you are in a wilderness not across the street from Bend 's largest shopping center including Macys. This Inn is in a small canyon isolating you from city sounds. Great room service, gym, restaurant and staff. Been coming here for years and would not think about any other place. Ps, bring along... More 

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RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Dee, I'm so excited to hear you had a fabulous stay at the Riverhouse Hotel again! We're fortunate to offer such a unique and scenic view outside our hotel rooms. Our property is over 40 years old but due to our recent purchase, expect new and exciting changes within the year to our hotel rooms, restaurant on-site amenities like the... More 

Eugene, Oregon
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in November of last year and our stay was very disappointing. After the manager's Trip Advisor response, we gave it another try. The manager took care of us and made up for the disappointing stay. While the hotel is still in need of updating, the customer service this time was fantastic! We were told that the hotel will... More 

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RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Gloria, I'm so glad you gave our hotel another try! You're correct --starting next fall, our property will be going through a major renovation due to the recent purchase by Vesta Hospitality. Except new and exciting changes to our hotel rooms, restaurant and onsite amenities. We hope that travels will return you this way again soon, and we encourage you... More 

Bay Area
Contributor
19 reviews 19 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is squeaky clean and safe. The staff is pleasant. That said, I found it a depressing place to stay because it is so outdated. The decor and interiors are not midcentury chic--but rather "old motel lite." The rooms have low ceilings and too many of them open on to a parking lot. Because sliding doors facing parked cars... More 

Was this review helpful? Yes 1
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

I'm sorry we missed the mark on your visit and I appreciate your feedback. Please contact me at your next earliest convenience so I can personally address your concerns. Our team works hard to exceed guest expectations on all levels and, as you've mentioned, we have done so for years. We appreciate all feedback, as this enables us to improve... More 

Klamath Falls, Oregon
Contributor
18 reviews 18 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 13, 2015

I stayed at The Riverhouse for the first time this past weekend and it was a bit underwhelming. We decided to stay here because of the proximity to the river and it allows dogs at no additional charge which is a nice perk. The overall feel of the hotel however was pretty dark and outdated. For close to $200/night I... More 

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RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your business and critical feedback. Our property is over 40 years old but due to our recent purchase, except new and exciting changes within the year to our hotel rooms, restaurant and onsite amenities. We hope that travels will return you this way again soon, and we encourage you to reach out with anything that might lend... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 5, 2015

Our room was right along the Deschutes River. Very nice. The room itself was also nice. Clean, roomy, good wi-fi, comfy chair, decent flatscreen and channels, balcony looking over the river. We had a complimentary breakfast at the hotel restaurant and it was average. But overall, recommended.

Was this review helpful? Yes 1
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

We're happy to hear you enjoyed your stay at the Rivehouse Hotel. We're fortunate to offer such a unique and scenic view outside our hotel rooms. We hope that travels will return you this way again soon, and we encourage you to reach out with anything that might lend added enjoyment to your visit. Best wishes until then and many... More 

Logan, Utah
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 29, 2015

After enduring a 10-hour drive, this just the place we needed! We had a river view room. I was expecting to be able to see the river at a distance. I didn't realize it's 30 feet away from the river. I love the sound of running water and it made for an awesome night of sleep. The next morning, we... More 

Was this review helpful? Yes 1
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

RuthAnn, Thank you for your review of the hotel. I'm glad to hear after a 10-hour drive that our hotel and view of the Deschutes River made for a relaxing experience. I'll take your feedback about the breakfast and the waffle makers back to our kitchen staff. Our team works hard to exceed guest expectations on all levels and, as... More 

Newberg, Oregon
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 29, 2015

The staff at the hotel and the restaurant were really nice. Beautiful view. The room setup was a bit odd - the couch was placed in front of the desk rather than the TV. For the price we paid I was hoping for something a little nicer.

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

I'm glad you enjoyed the beautiful view of the Deschutes River! I'll take your feedback regarding the room set up. Our team works hard to exceed guest expectations on all levels and, as you've mentioned, we have done so for years. We appreciate all feedback, as this enables us to improve the operation, and I will be addressing each of... More 

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