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The Riverhouse Hotel and Convention Center

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3075 North US Highway 97, Bend, OR 97701
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The Riverhouse Hotel and Convention Center
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518 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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Eugene, Oregon
2 of 5 stars Reviewed 2 days ago NEW

Our suite was fine, but the service wasn't. After we pulled down the Murphy bed, we saw that the carpet underneath was unclean. At 2:30 in the morning, we got a call on the two room phones (bedroom and living/dining area). No one there. This happened again a couple hours later. In the morning I called the front desk to... More 

Was this review helpful? Yes
Reno, Nevada
1 review
2 of 5 stars Reviewed 5 days ago NEW

We sat at an outdoor patio adjacent to the river and that was great. But the waitstaff service quickly turned it into quite an irritating time. It was so bad that I don't have room to write about all of it in this space, but a couple of examples. Whomever sat at our table previously had left their bills on... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your business and feedback. I apologize for the poor service and this not acceptable. I will be reading your comments with the team to avoid this experience ever happening again. Please personally contact me so I can find an amicable way to make up for such a bad visit. I look forward to hearing from you. Shannon... More 

Clearwater, Florida
Level Contributor
373 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A bit nice hotel. We loved our room where we had the river out our back door. Sat in our little plastic chairs and watched and listened to the river and it was nice. Saw birds, chipmunks. Very scenic. Has three hot tubs (2 inside, 1 outside), gym and two pools, one indoors, one outdoors. I was able to get... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your kind words about a beautiful setting. I'm glad you enjoyed our breakfast as well. Also thank you for the update on the luggage cart as we will be replacing it immediately. We appreciate your business and sure hope you come back for a visit. Shannon Hinderberger Marketing Manager shannon@riverhouse.com 866-452-6875 More 

San Antonio, Texas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I reserved a river view room but was placed into a standard room. Worse, I was charged for the river view room. When I questioned the front desk staff about this all the person could say was she didn't know why I didn't get the river view room. The standard room I was in was smelly of chemicals and mold,... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

First my apologies for not getting you on the River, those rooms are in high demand, and we need to make sure our guest get to stay in the room they purchased. I have discussed your concerns with the housekeeping team and appreciated the feedback as it helps us improve our operation. We certainly did not meet or exceed expectations,... More 

Roseville, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This place may be the best place in Bend to stay with dogs and Bend is the best place for me to satisfy my thirst for craft beer and bicycle riding. The Riverhouse Hotel and Convention Center has the best complimentary breakfast that I have ever had. They have a very decent restaurant on site called "The Crossings", I had... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

We're so happy that you love our pet-friendly accommodations, craft beer selection and food at Crossings! I'll gladly take your feedback about the patio being more pet-friendly back to our team and see what we can do. I sure hope you get a chance to return soon as we appreciate your business. Shannon Hinderberger Marketing Manager shannon@riverhouse.com 866-452-6875 More 

Paradise, California
1 review
5 of 5 stars Reviewed 1 week ago

This was the perfect place to host our daughters wedding! We were looking for a spot that 93 people could come from around the country, stay in the same place, be close to an airport, yet still be affordable. The Riverhouse fit all our needs. Nicole was super helpful throughout the year of planning and was right there for us... More 

Was this review helpful? Yes
RiverhouseBend, Director of Sales at The Riverhouse Hotel and Convention Center, responded to this review

Erskine and Handley Wedding was a lovely group of people from the Bride and Groom to family and friends. From day one of our site tour and meeting Kristen, Greg, Mom and Grandma I knew this was going to be a fantastic event. The love that Kristen and Greg share for each other and the wonderful family support they have....... More 

Edmonton, Canada
Level Contributor
272 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel used to be the landmark property in Bend, OR. However, over time it would appear the necessary upgrades were not made. We were in Room 307. It had a parking lot view. It was a generous space but the TV cabinet was too small to hold a respectable size TV. The Murphy bed was not needed or wanted... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your business and feedback about our hotel. I will make sure all of your comments are a part of our plans as we'll be renovating starting in the fall. Guest feedback is a great way to shape our vision for upgrades, and we share these with the team regularly to improve our property. My apologies for not... More 

Northeast Oklahoma
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We got in late and were able to get a great rate. We expected a basic hotel room and were shocked to learn that we were in a riverside suite! It was spectacular, with a sliding door leading to the river and a separate bedroom and living room/kitchen area. The breakfast was nice, too. It included bacon, eggs, sausage, oatmeal,... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

We're so appreciative your family chose to stay at our hotel, and we exceeded your expectations. We're so lucky to have such amazing views of the Deschutes River right out our sliding doors for guests. I sure hope you give us another try next time you're in Bend. We'd love to have you! Shannon Hinderberger Marketing Manager shannon@riverhouse.com 866-452-6875 More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location just off the highway, right on the river, and minutes from downtown. We found a really nice walking trail along the river very close by. The rooms are very dated though and when you walk in the hallways it smells old & musty. The free continental breakfast is decent and you can enjoy the beautiful river scenery as... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thank you for your business and feedback. I will make sure all of your comments are a part of our future plans as guest feedback is a great way to shape your vision for upgrades, and we share these thoughts with the team regularly to improve our property. My apologies for not exceeding your expectations and we sure hope you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Me and my husband stayed here one night out of our honeymoon and we absolutely loved this hotel. The staff was very friendly, the room was beautiful, and they have two pools and three hot tubs. One outdoor pool, one indoor pool. One of the hot tubs was outside, one was in with the indoor pool, and the last one... More 

Was this review helpful? Yes
RiverhouseBend, Public Relations Manager at The Riverhouse Hotel and Convention Center, responded to this review

Thanks for your wonderful comments about our property, and glad to hear the team made it even better. Also thanks for the update on the hot water. We need to look into that immediately and resolve any problems. I sure hope you get a chance to return soon, we appreciate your business. Shannon Hinderberger Marketing Manager shannon@riverhouse.com 866-452-6875 More 

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