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DoubleTree by Hilton Bend

3.0 of 5 300 N.W. Franklin Ave, Bend, OR 97701
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DoubleTree by Hilton Bend
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DoubleTree by Hilton Bend
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163 reviews from our community

Traveler rating
    73
    59
    25
    4
    2
See reviews for
39
35
3
66
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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  • All months
    (163)
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Portland, Oregon
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We had planned to stay at the Phoenix Inn in Bend, due to it's downtown location, indoor pool and previous positive experiences there. When we discovered it is now a Hampton Inn, we decided to use our Hilton Honours points. We found that the room assigned to us had been nicely refurbished and included a coffee maker, microwave and apt.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Medford, United States
1 review
5 of 5 stars Reviewed 1 week ago

I really like this hotel. I have stayed a different hotels during my trips to Bend and this has been the best so far. The only issue we had was the connectivity of the internet. The front desk was aware of the problem and he stated he was having a problem getting the company to re-boot the router. The breakfast... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you so much for taking the time to share your recent stay with us! I'm happy to hear that you enjoyed your trip to Bend. We were able to get that router reset and our internet connectivity speed is much better. It was such a pleasure to have you. I greatly look forward to your next visit. Best Wishes,... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We loved this hotel. Great room, comfy beds. All the staff from housekeepers to front desk were friendly. They have a full breakfast for a reasonable cost. Saved lots of money by not eating out for BF. Nice pool and Spa, although the spa broke down our second night. Only complaints are: not a fan of their burnt tasting coffee... More 

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you for taking the time to share your recent stay with us. I've passed on your feedback to our food and beverage department to ensure we solve all your concerns. I look forward to the next opportunity we have to serve you. Your first drink will be on me! Have a wonderful day & safe travels. Best Wishes, Jacob... More 

Eugene, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We spent 4 nights at the Doubletree in Bend's old town. I read other reviews while there, and would have to say we thought the rooms were excellent, the breakfast perfectly suitable, and the staff nothing short of effusive, helpful and knowledgeable. Our only issues were the thoughtlessness of other guests - people coming and going at all hours, allowing... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you! I so appreciate you taking the time to share such a spectacular review-- I couldn't have said it better myself. I hope you were able to experience everything beautiful Bend Oregon has to offer. I look forward to the next opportunity we have for you to stay with us. We'll see you on the slopes! Best Wishes, Jacob... More 

Akron, Ohio, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is well located in downtown Bend. Very close to many great restaurants and breweries. The hotel staff were very friendly and helpful, appeared to like working there. The room we had was great for us with a King bed and a comfortable seating area. Buffet breakfast was more than adequate and the light lunch we had in the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

I'm so happy to hear that you enjoyed your recent stay with us. Thank you for taking the time to share such a wonderful review. We all do enjoy working here at the DoubleTree By Hilton Bend, truly a great company. It was such a pleasure having you here. I look forward to the next opportunity to serve you. Best... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

The location is good but we kept getting disappointed. There is no free breakfast, the hot tub was freezing cold, and our room was not cleaned one day even though we were gone all day. We asked for help were only offered a free cookie.

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you for taking the time to share your feedback with us. I'm sorry to hear that your stay was not enjoyable. It's truly our standard to deliver the best customer service & experience possible. If you would be so kind to send me an email or contact me directly by dialing 541-317-9292 x 2 and ask for Jacob. I... More 

Portland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Rooms were clean, beds were very comfortable. Check in was easy, staff was friendly and knowledgable, and greeted us with warm cookies. Location was downtown, an easy walk to restaurants and shopping.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you so much for taking the time to share such a wonderful review. I couldn't agree more-- our location, staff, beds, and especially the cookies are amazing! I greatly look forward to the next opportunity we have for you to stay with us. Safe travels, we'll see you soon. Best Wishes, Jacob Meyers Guest Service Supervisor Double Tree by... More 

Florence, Oregon, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Rooms were comfortable, breakfast was very good, hotel was very clean. Only problem is the parking, if you do not find a parking spot by the hotel you have to park in the city parking and this is limited to a 2-hour parking period.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

I appreciate you taking the time to share your recent stay with us. I totally agree, at times during our busy seasons the parking is a little limited. We're currently working with the city of Bend to ensure that we have ample amount of parking during high occupancy times. I hope you were able to enjoy everything beautiful Bend Oregon... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel was awesome, good prices, good location close to Mt Bachelor, friendly staff, clean room, but don't get the $9.99 breakfast, not worth it, should of been free. I would stay here again unless another hotel had a similar price with a free breakfast.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you for taking the time to share your recent stay with us. Our breakfast is an ever evolving department. We're constantly looking for items to add to and improve our buffet. What would make our $9.95 breakfast worth it? I appreciate your feedback. I look forward to the next opportunity we have to serve you. Sincerely, Jacob Meyers Guest... More 

Bend, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

We stayed over Christmas, the staff was very nice but I was sad there was no housekeeping/clean towels and wasn't notified upon check in... when we got to our room, our door was ajar but there was no one in it :)

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jacob M, Manager at DoubleTree by Hilton Bend, responded to this review

Thank you for taking the time to share your recent stay with us. I'm sorry to hear that you didn't receive fresh towels during your stay. I've brought this to the attention of our housekeeping staff to see exactly what happened with this situation. I appreciate you bringing this to my attention. I hope we have the opportunity to serve... More 

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Additional Information about DoubleTree by Hilton Bend

Address: 300 N.W. Franklin Ave, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Bend 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Phoenix Inn - Bend Hotel Bend
Phoenix Hotel Bend
Hotel Style:
#3 Business Hotel in Bend
#6 Romantic Hotel in Bend
#8 Family Hotel in Bend

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