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TownePlace Suites Bend

#14 of 42 Hotels in Bend
Certificate of Excellence
GreenLeadersBronze level
2.0 of 5
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755 SW 13th Place, Bend, OR 97702
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TownePlace Suites Bend
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Ranked #14 of 42 Hotels in Bend
Certificate of Excellence
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 1 week ago
thehighprincess Denver, Colorado
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125 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver, Colorado
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here, on mostly business. The room is solid and has a full kitchen, small sofa and desk. Plenty of storage. Good location. Walk to Old Mill District in ten minutes, across the street from Cascade Lakes, half a mile from Safeway and 20 minute walk to downtown or five minute drive. Our room didn't seem to cool enough... More 

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Cleveland, Oh
Top Contributor
207 reviews 207 reviews
58 hotel reviews
132 helpful votes 132 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have been there several times. It is a standard low level Marriott franchised with good location (although is not at awaking distance from downtown) and, in the past, excellent staff. The room this time was noisy: noise from the street (on the west side), from the next room from the connecting door and poor wall isolation and from the... More 

Was this review helpful? Yes 1
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear Marcopolo111, Thank you for your loyalty to the TownePlace Suites during your trips to Bend. We take great pride in our customer service and the comfort of our guest. To hear that we let you down on both of those is disheartening and we do apologize for the noise concerns and the problems with check in and check out.... More 

Whitefish, Montana
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I find I have limited choices when traveling with my dogs, but finding this chain and hotel just broadened my selection. The room is not huge, but it's filled with most everything you need including full refrigerator, stovetop, sink and dishwasher. But most important, the bed was as comfortable as those in pricier hotels. The hotel staff was eager to... More 

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bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear Helene, Thank you for choosing the TownePlace Suites during your trip to Bend. We are glad that you were able to bring your dog with you, we are not only pet friendly we love to have our furry friends stay. Also, we are happy that you found our rooms well equipped and our bed so comfortable. We do hope... More 

Sammamish, Washington
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 30, 2015

My wife, dog and myself stayed 2 nights 4/25 and 4/26 while I went with Deep Canyon Outfitters to the Crooked River. The staff was very helpful and the room (119) was very clean. I would give TownPlace a 5 if the sound proofing was a little better. We could hear the ice maker down the hall and the room... More 

Was this review helpful? Yes 1
aegais
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 14, 2015

This is a very clean hotel with helpful staff. They are pet friendly and have suites with kitchenettes. It was newer furniture and very clean. The front desk staff was extremely kind and helpful. The reason it got a 3 was for 4 reasons. 1. The location is next to a busier road, tucked into a bunch of office buildings.... More 

Was this review helpful? Yes 2
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear Aegais, Thank you for choosing the TownePlace Suites on your trip to Bend. We are happy that you found our hotel clean and the staff helpful. We do apologize that your room was a ways from the grassy area for your dog. We are pet friendly and try not to assign a certain area or room type to our... More 

Jacksonville,O
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

Super Friendly Staff! Nice, Newly Renovated Rooms for me and my Pug! Kim (the Mgr.) is very accommodating and always greets us with a smile and always remembers Me and my Pugs name. Rooms are Pristine...Awesomeness! Fantastic Westside location as well!

Was this review helpful? Yes 3
bendmarriottsMGR, Manager at TownePlace Suites Bend, responded to this review

Dear pugsrusmd, Thank you for your recent stay at the TownePlace Suites, and thank you for bringing Blanche. She is so cute and friendly. We also appreciate you taking the time to recognize Kim for the great job she does that means so much to us. I do hope that you had luck with your house hunting and hope that... More 

NC
Top Contributor
56 reviews 56 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed with my wife for two nights in September and was well satisfied with the cleanliness and friendly helpful staff. Good location for Mt. Bachelor and downtown. Only downside was I was delayed in doing laundry by a local in housecoat and slippers hogging machines. I would however stay again.

Was this review helpful? Yes 1
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear Travelnduck, We appreciate you taking the time to let us know how your stay in September was, and are glad that you found our hotel convenient to Mt. Bachelor and the downtown area. Please accept our apologies about the washing machines being held up by one of our long term guests, but are happy that you found our hotel... More 

Hollis, New Hampshire
Top Contributor
62 reviews 62 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 8, 2015

This is a what-you-would-expect TownPlace Suites in lovely Bend, OR. Rooms are typical, nice, totally functional, TownPlace rooms that are good and nothing special. What does differentiate this place is the people are exceptionally friendly, helpful and happy to go the extra distance to make my stay enjoyable. Been here 3 times, and each time was warm and Bend-friendly.

Was this review helpful? Yes 1
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear TravelingGuy03049, Thank you for you for your loyalty to the Towneplace and for recognizing our warm and friendly staff. We take pride in our customer service and to be recognized means that we are doing our jobs right. We look forward to seeing you the next time you are in Bend. Sincerely, Leslie Martin More 

San Diego, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 26, 2015

I was in Bend for a training meeting and everyone at the Townplace Suites by Marriott created a first class experience for everyone in attendance. The service at this hotel is first class. Special kudos to Erin and Kim at the front desk, Ashley in sales and the General Manager, Leslie for providing more than we could imagine, always with... More 

Was this review helpful? Yes 2
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear Anne-Marie M, We are glad to hear that you enjoyed our hotel during your training that was held in Bend. Thank you for all of the great mentions about staff, clean and comfortable rooms. We do hope that you will bring your family to enjoy our beautiful area and hotel sometime soon. Again, thank you. Sincerely, Leslie Martin More 

Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 25, 2015

As a Marriott Gold we've stayed in a lot of different types of Marriott. Never have I had quite the experience I had here. The front desk personnel was lovely, they were very friendly as was the breakfast lady." The breakfast had a wide variety of foods from which to select. Our room was average, a bit on the small... More 

Was this review helpful? Yes 3
bendmarriottsMGR, General Manager at TownePlace Suites Bend, responded to this review

Dear droozie, Thank you for your recent stay at the TownePlace Suites during your trip to Bend. We are happy that you took the time to let us know how your stay with us went. I want to apologize for the room not being cleaned the last day of your stay and assure that that is not a common occurrence.... More 

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