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All 43 Bend hotels

Quality Inn

2.0 of 5 Hotel   |   20600 Grandview Dr, Bend, OR 97701
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Ranked #31 of 43 Hotels in Bend
A recent review
4 of 5 stars reviewed 1 week ago
Kyle H Lafayette, Oregon, United States
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87 reviews from our community

Traveler rating
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    34
    14
    8
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Lafayette, Oregon, United States
Contributor
18 reviews 18 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Can't say a bad thing about the place. 8 nights on the road, best place I stayed. Great bed, TV, decent breakfast very clean. About the only negative would be lack of dining within walking distance, so I guess I would give it 4.5 stars.

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Ashland, Oregon
Top Contributor
268 reviews 268 reviews
36 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 22, 2014

My tennis team needed a motel just for one night, and the Quality Inn met our needs. The room was adequate. It was not deluxe or luxurious by any means. There is only one sink, but it is outside the bathroom, so that helps. It is about 7 miles from downtown so it is not convenient to downtown restasurants, but... More 

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DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

earth
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 21, 2014

Another bidding site bargain sent me here - no problems. It's not a luxury resort, it's a Quality Inn, so expect cheap and cheerful. Desk staff was fine, room was clean, breakfast was adequate ,far enough from main road so vehicle noise isn't horrible. Many restaurants in general area. Good for a stopover. One tip - if you are a... More 

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DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

Surrey BC Canada
Contributor
20 reviews 20 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 20, 2014

Arrived around 4 and the room was ready, really excited to see it had a hottub spa in by the indoor pool after long day on the road, after settling into the room we went down to the spa, the jets barley worked but it was still good just to sit in the hot water after a long day driving,... More 

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DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

West Coast
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 16, 2014

While checking in, my wife checked the serving time for breakfast and saw that it was 6:30. Since we had an early morning planned for hiking she just said "I guess we will miss breakfast tomorrow". The person checking us in asked why and we explained we had to get an early start. He said he would mention it to... More 

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DeeSehgal, Owner at Quality Inn, responded to this review

It's great to hear that you enjoyed your stay with us! We always want our guests to have a truly memorable experience, and I'm so glad my team went above and beyond to make sure that happened. Thank you for sharing this with me and letting us know how we did. We value this kind of feedback, and I hope... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 30, 2014

Standard hotel. Stayed here for 1 night in a double queen room on the second floor. Definitely overpriced. Pros: Location - right outside of Bend, about 15 minutes from Smith Rock and close to shopping, food, and right off interstate. Refrigerator and microwave in room Clean Comfortable beds with many pillows Great A/C Cons: Lack of elevator Small room Slippery... More 

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DeeSehgal, Owner at Quality Inn, responded to this review

I appreciate you leaving us this review and letting us know about your stay. While it's great to hear that you enjoyed many of our amenities, I appreciate your feedback on some of the areas we could improve. Our guests happiness is always top of mind, and your feedback will be put to good use. Thanks for all of your... More 

2 reviews
1 of 5 stars Reviewed August 29, 2014

Made our reservation two weeks in advance. I booked two rooms- one for my wife and myself, the other for our friends. The person behind the desk ( we'll call him Lawrence), was one of those clowns that thought he was better than anyone else and had an arrogant attitude. After he told us the password for the wifi was... More 

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DeeSehgal, Owner at Quality Inn, responded to this review

To start, I would like to say that I take pride in my establishment and work hard to make sure that our guests enjoy their stay. I'm sorry if you feel otherwise but I have actually already addressed your feedback with the night staff, and I apologize that it wasn't handled more appropriately. As for following up with your message,... More 

Corvallis, Oregon
Top Contributor
55 reviews 55 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 18, 2014

The front staff at the Quality Inn on Grandview dr. in Bend Oregon was amazing. Kathy took the time to find out if our room might be ready so that we might check in early as we had an appointment at the normal check in time. Much to our surprise the room was ready and Kathy went out of her... More 

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

Comments like these just make our day, Kirt, and I'm so glad that Kathy was able to help make your stay so pleasant. She is one of our best, and we're certainly lucky to have her on the team. I'll be sure to pass your wonderful review on to her. Thank you for letting us know how everything was, and... More 

Washington State
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed August 3, 2014

LIKED: big, comfortable bed with lots of pillows; nice sized room; air conditioned; good hot breakfast; close to freeway and shopping area; microwave, fridge, coffee maker; indoor pool and jacuzzi. DISLIKED: thin walls; no elevator; disinterested staff; dirt and dust in the corners of the room. BOTTOM LINE: would stay here again, but not for the price I paid.

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I'm sorry we let you down recently. It sounds like we definitely could have kicked things up a notch or two during your stay. I'll be sure to pass your feedback along to the rest of the team. In the meantime, we hope you're doing well and that you enjoyed your visit here in Bend. Cheers, Deepak, Owner More 

Bandon, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014

I agree with jjanecincy about the rude staff. Training for the staff is very poor. The night clerk the first night seemed so interested in her game? that she didn't even want to look up at us, didn't stand to greet us. However, we did get a second floor room (no elevator and stairs only at ends of the building).... More 

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

It's disappointing to hear that you felt our staff was uncaring and inattentive, Diana. You should always have welcoming and friendly service, and I assure you this is not up to our usual standards for our guests. I plan to take all of this feedback and put it to good use to ensure that our guests have truly memorable experiences.... More 

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Additional Information about Quality Inn

Address: 20600 Grandview Dr, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 49
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Also Known As:
Quality Inn Bend
Bend Quality Inn

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