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All 43 Bend hotels

Quality Inn

2.0 of 5 Hotel   |   20600 Grandview Dr, Bend, OR 97701
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56%
Ranked #31 of 43 Hotels in Bend
A recent review
5 of 5 stars reviewed 4 days ago
spingor West Coast
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83 reviews from our community

Traveler rating
    15
    31
    13
    8
    16
See reviews for
29
29
5
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
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English first
West Coast
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

While checking in, my wife checked the serving time for breakfast and saw that it was 6:30. Since we had an early morning planned for hiking she just said "I guess we will miss breakfast tomorrow". The person checking us in asked why and we explained we had to get an early start. He said he would mention it to... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

It's great to hear that you enjoyed your stay with us! We always want our guests to have a truly memorable experience, and I'm so glad my team went above and beyond to make sure that happened. Thank you for sharing this with me and letting us know how we did. We value this kind of feedback, and I hope... More

Houston, Texas
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Standard hotel. Stayed here for 1 night in a double queen room on the second floor. Definitely overpriced. Pros: Location - right outside of Bend, about 15 minutes from Smith Rock and close to shopping, food, and right off interstate. Refrigerator and microwave in room Clean Comfortable beds with many pillows Great A/C Cons: Lack of elevator Small room Slippery... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I appreciate you leaving us this review and letting us know about your stay. While it's great to hear that you enjoyed many of our amenities, I appreciate your feedback on some of the areas we could improve. Our guests happiness is always top of mind, and your feedback will be put to good use. Thanks for all of your... More

2 reviews
1 of 5 stars Reviewed 3 weeks ago

Made our reservation two weeks in advance. I booked two rooms- one for my wife and myself, the other for our friends. The person behind the desk ( we'll call him Lawrence), was one of those clowns that thought he was better than anyone else and had an arrogant attitude. After he told us the password for the wifi was... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

To start, I would like to say that I take pride in my establishment and work hard to make sure that our guests enjoy their stay. I'm sorry if you feel otherwise but I have actually already addressed your feedback with the night staff, and I apologize that it wasn't handled more appropriately. As for following up with your message,... More

Corvallis, Oregon
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The front staff at the Quality Inn on Grandview dr. in Bend Oregon was amazing. Kathy took the time to find out if our room might be ready so that we might check in early as we had an appointment at the normal check in time. Much to our surprise the room was ready and Kathy went out of her... More

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

Comments like these just make our day, Kirt, and I'm so glad that Kathy was able to help make your stay so pleasant. She is one of our best, and we're certainly lucky to have her on the team. I'll be sure to pass your wonderful review on to her. Thank you for letting us know how everything was, and... More

Washington State
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed August 3, 2014

LIKED: big, comfortable bed with lots of pillows; nice sized room; air conditioned; good hot breakfast; close to freeway and shopping area; microwave, fridge, coffee maker; indoor pool and jacuzzi. DISLIKED: thin walls; no elevator; disinterested staff; dirt and dust in the corners of the room. BOTTOM LINE: would stay here again, but not for the price I paid.

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I'm sorry we let you down recently. It sounds like we definitely could have kicked things up a notch or two during your stay. I'll be sure to pass your feedback along to the rest of the team. In the meantime, we hope you're doing well and that you enjoyed your visit here in Bend. Cheers, Deepak, Owner More

Bandon, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014

I agree with jjanecincy about the rude staff. Training for the staff is very poor. The night clerk the first night seemed so interested in her game? that she didn't even want to look up at us, didn't stand to greet us. However, we did get a second floor room (no elevator and stairs only at ends of the building).... More

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

It's disappointing to hear that you felt our staff was uncaring and inattentive, Diana. You should always have welcoming and friendly service, and I assure you this is not up to our usual standards for our guests. I plan to take all of this feedback and put it to good use to ensure that our guests have truly memorable experiences.... More

Woodland, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 14, 2014

Tons of mold on shower curtain, disgusting dirt around top of shower ledge, HUNDREDS of dead bugs on heater unit, gross dirty ring in toilet, grease on pillowcase, soda can & wrappers found under bed, think 1 bed had dirty sheets, crusty hinges on toilet, dirty bathroom floor grout. Carpet dirty, not well vacuumed, dust in corners, dirty telephone. Owner... More

Was this review helpful? Yes 2
DeeSehgal, Owner at Quality Inn, responded to this review

I was sorry that we couldn't impress you more during your stay with us, Alison. Our cleaning services thoroughly clean every room, so it's disappointing that you found some issues with yours. I appreciate you bringing this to my attention and assure you that I will address it with my staff. Thanks for your feedback, Deepak, Owner More

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 12, 2014

There is no elevator in this hotel. They made my handicapped mother climb to a 2nd floor room even though they had rooms available on the 1st floor. I will never stay in a Quality inn again ever. I will drive hours and hours out of my way to avoid staying in a "quality" inn again. I would give this... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I was sorry to hear about your recent stay with us. It sounds like there must have been some miscommunication here when setting up your room. We understand the needs and frustrations of the handicapped and would have gladly given your mother a handicap accessible room on the first floor. I sincerely apologize for any inconvenience this caused you, and... More

Saint Louis, Missouri
Top Contributor
124 reviews 124 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 5, 2014

The room had space for two queen beds and one easy chair. We took advantage of the microwave and mini-fridge, as well as the indoor pool. The breakfast included scrambled eggs, sausage, waffle maker, hash browns to heat in the toast or microwave, breads, etc. The staff were trying to manage reception and breakfast and consequently there would be periods... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

Thanks for sharing your experience with us here, Janet. We're glad that you enjoyed your stay and were able to take advantage of many of our amenities. We always want our customers to have a memorable experience with us, so if there is ever anything more we can do to make your stay better, we hope you won't hesitate to... More

Corvallis, Oregon
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

I liked this hotel. It was clean and quiet and had a nice view. They charged me $10 a night for my dog when the woman I talked to booking the room said it was a $10 a stay fee not per night. I tried to talk to the front desk woman about it but she was no where to... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I couldn't be happier to hear that you and your dog had such a wonderful stay with us! I appreciate you sharing your experience and helping us spread the word with your review. It was concerning that there was some confusion about our pet rate, but I'll be sure to follow up with my team so we can make that... More

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Additional Information about Quality Inn

Address: 20600 Grandview Dr, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Inn Bend
Bend Quality Inn

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