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All 43 Bend hotels

Quality Inn

2.0 of 5 Hotel   |   20600 Grandview Dr, Bend, OR 97701
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Ranked #30 of 43 hotels in Bend
A recent review
3 of 5 stars reviewed 3 days ago
bittycar Houston, Texas
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82 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Houston, Texas
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Standard hotel. Stayed here for 1 night in a double queen room on the second floor. Definitely overpriced. Pros: Location - right outside of Bend, about 15 minutes from Smith Rock and close to shopping, food, and right off interstate. Refrigerator and microwave in room Clean Comfortable beds with many pillows Great A/C Cons: Lack of elevator Small room Slippery... More

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Made our reservation two weeks in advance. I booked two rooms- one for my wife and myself, the other for our friends. The person behind the desk ( we'll call him Lawrence), was one of those clowns that thought he was better than anyone else and had an arrogant attitude. After he told us the password for the wifi was... More

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Corvallis, Oregon
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front staff at the Quality Inn on Grandview dr. in Bend Oregon was amazing. Kathy took the time to find out if our room might be ready so that we might check in early as we had an appointment at the normal check in time. Much to our surprise the room was ready and Kathy went out of her... More

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

Comments like these just make our day, Kirt, and I'm so glad that Kathy was able to help make your stay so pleasant. She is one of our best, and we're certainly lucky to have her on the team. I'll be sure to pass your wonderful review on to her. Thank you for letting us know how everything was, and... More

Washington State
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 4 weeks ago

LIKED: big, comfortable bed with lots of pillows; nice sized room; air conditioned; good hot breakfast; close to freeway and shopping area; microwave, fridge, coffee maker; indoor pool and jacuzzi. DISLIKED: thin walls; no elevator; disinterested staff; dirt and dust in the corners of the room. BOTTOM LINE: would stay here again, but not for the price I paid.

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I'm sorry we let you down recently. It sounds like we definitely could have kicked things up a notch or two during your stay. I'll be sure to pass your feedback along to the rest of the team. In the meantime, we hope you're doing well and that you enjoyed your visit here in Bend. Cheers, Deepak, Owner More

Bandon, Oregon
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2014

I agree with jjanecincy about the rude staff. Training for the staff is very poor. The night clerk the first night seemed so interested in her game? that she didn't even want to look up at us, didn't stand to greet us. However, we did get a second floor room (no elevator and stairs only at ends of the building).... More

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

It's disappointing to hear that you felt our staff was uncaring and inattentive, Diana. You should always have welcoming and friendly service, and I assure you this is not up to our usual standards for our guests. I plan to take all of this feedback and put it to good use to ensure that our guests have truly memorable experiences.... More

Woodland, Washington
1 review
1 of 5 stars Reviewed July 14, 2014

Tons of mold on shower curtain, disgusting dirt around top of shower ledge, HUNDREDS of dead bugs on heater unit, gross dirty ring in toilet, grease on pillowcase, soda can & wrappers found under bed, think 1 bed had dirty sheets, crusty hinges on toilet, dirty bathroom floor grout. Carpet dirty, not well vacuumed, dust in corners, dirty telephone. Owner... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I was sorry that we couldn't impress you more during your stay with us, Alison. Our cleaning services thoroughly clean every room, so it's disappointing that you found some issues with yours. I appreciate you bringing this to my attention and assure you that I will address it with my staff. Thanks for your feedback, Deepak, Owner More

Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 12, 2014

There is no elevator in this hotel. They made my handicapped mother climb to a 2nd floor room even though they had rooms available on the 1st floor. I will never stay in a Quality inn again ever. I will drive hours and hours out of my way to avoid staying in a "quality" inn again. I would give this... More

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DeeSehgal, Owner at Quality Inn, responded to this review

I was sorry to hear about your recent stay with us. It sounds like there must have been some miscommunication here when setting up your room. We understand the needs and frustrations of the handicapped and would have gladly given your mother a handicap accessible room on the first floor. I sincerely apologize for any inconvenience this caused you, and... More

Saint Louis, Missouri
Top Contributor
122 reviews 122 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed July 5, 2014

The room had space for two queen beds and one easy chair. We took advantage of the microwave and mini-fridge, as well as the indoor pool. The breakfast included scrambled eggs, sausage, waffle maker, hash browns to heat in the toast or microwave, breads, etc. The staff were trying to manage reception and breakfast and consequently there would be periods... More

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DeeSehgal, Owner at Quality Inn, responded to this review

Thanks for sharing your experience with us here, Janet. We're glad that you enjoyed your stay and were able to take advantage of many of our amenities. We always want our customers to have a memorable experience with us, so if there is ever anything more we can do to make your stay better, we hope you won't hesitate to... More

Corvallis, Oregon
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

I liked this hotel. It was clean and quiet and had a nice view. They charged me $10 a night for my dog when the woman I talked to booking the room said it was a $10 a stay fee not per night. I tried to talk to the front desk woman about it but she was no where to... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

I couldn't be happier to hear that you and your dog had such a wonderful stay with us! I appreciate you sharing your experience and helping us spread the word with your review. It was concerning that there was some confusion about our pet rate, but I'll be sure to follow up with my team so we can make that... More

Vancouver, Washington
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 18, 2014

Just spent one night at this hotel and it was very nice. Room was typical and had no odors which I appreciated. The staff was friendly and helpful and breakfast area was clean and actually pretty good food. The price was good given the other hotels in the area were charging almost double the rate we paid. Whether passing through... More

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

Thanks for spreading the good word about us, Mike. Our customer's happiness is always top of mind, so it's fantastic to hear that you enjoyed your room and the rest of your short stay. Thanks for all of your comments, and we can't wait to welcome you back the next time you're in Bend! All the best, Deepak, Owner More

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Additional Information about Quality Inn

Address: 20600 Grandview Dr, Bend, OR 97701
Phone Number:
Location: United States > Oregon > Central Oregon > Bend
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Inn Bend
Bend Quality Inn

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
We are conveniently located just off U.S. Highway 97 at the north end of Bend. We have given all the rooms a complete facelift with new furniture, lamps, pictures and flat screen TV's. Central Oregon is the place to be for year-round outdoor recreation, including skiing, snowmobiling, fishing, boating, hunting, hiking and sightseeing.Mt. Bachelor ski area and Smith Rock State Park are just 20 miles from us and Newberry National Volcanic Monument is only a short drive away. The nearby Deschutes River is famous for its beauty, fishing and rafting, and the High Desert Museum, where visitors can enjoy regular live animal interpretations and living history demonstrations, is also close by.At our 50 room hotel, guest will enjoy many amenities like high-speed WiFi, a fitness room with proffessional grade tread-mill, eliptical machines, and a weight bench. We serve a full hot breakfast buffet, free local calls, coffee and indoor heated pool and hot tub. This is a pet-friendly hotel, and only a small nightly fee applies. Business travelers will appreciate the public computer with Internet access and printer in addition to copy and fax services.All guest rooms come equipped with microwaves, refrigerators and cable television with movie channels. Please ask about the suites, whirlpool rooms and rooms with beautiful mountain views. In addition this is a non-smoking facility. Laundry facilities are located on the property for added guest convenience. The Bend Quality Inn is the ideal place for your family or business needs when visiting the central Oregon area. Your needs are our number one priority. Please come by and see for yourself. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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