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Quality Inn

2.0 of 5
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20600 Grandview Dr, Bend, OR 97701
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Quality Inn
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Ranked #32 of 43 Hotels in Bend
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4 of 5 stars reviewed 2 weeks ago
Rooroo11 Portland, Oregon
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89 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were in town for a State basketball championship game with 12 yr old boys. This hotel filled our needs. It was clean, the front desk was friendly and very accommodating. They had even moved up the serving of breakfast a half hour so we could feed the boys and head out to our games by 7:00. The only downside... More 

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DeeSehgal, General Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking your valuable time to write about your stay at the Quality Inn. You will be glad to know that all of the upgrades to our pool and spa have been completed and everthing is functioning really well. WE hope to see you soon. D. R. Sehgal 541-318-0848 More 

Senior Contributor
27 reviews 27 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 15, 2015

Just stayed because it was one of the first hotels I came to on my way through Bend. I got there real late and left early in the morning. Service seemed mediocre. Breakfast was OK - nothing really special. Pancake machine was broken, hardly any eggs or sausage left (this was at about 7:30 and breakfast was still open until... More 

Was this review helpful? Yes 1
DeeSehgal, General Manager at Quality Inn, responded to this review

Dear Guest Thank you for taking your valuable time to inform the world about your stay at the Quality Inn. We take all comments seriously and make adjustments to provide better service for our guests. We look forward to being of service in the future. Respectfully D. R. Sehgal 541-3180848 More 

Lafayette, Oregon, United States
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 18, 2015

Can't say a bad thing about the place. 8 nights on the road, best place I stayed. Great bed, TV, decent breakfast very clean. About the only negative would be lack of dining within walking distance, so I guess I would give it 4.5 stars.

Was this review helpful? Yes 1
DeeSehgal, General Manager at Quality Inn, responded to this review

Dear Guest, Thank you for taking time to let us know how well we met your needs. We look forward to being of service in the future. Respectfully D. R. Sehgal GM 541-3180848 More 

Ashland, Oregon
Top Contributor
283 reviews 283 reviews
36 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 22, 2014

My tennis team needed a motel just for one night, and the Quality Inn met our needs. The room was adequate. It was not deluxe or luxurious by any means. There is only one sink, but it is outside the bathroom, so that helps. It is about 7 miles from downtown so it is not convenient to downtown restasurants, but... More 

Was this review helpful? Yes 1
DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

earth
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 21, 2014

Another bidding site bargain sent me here - no problems. It's not a luxury resort, it's a Quality Inn, so expect cheap and cheerful. Desk staff was fine, room was clean, breakfast was adequate ,far enough from main road so vehicle noise isn't horrible. Many restaurants in general area. Good for a stopover. One tip - if you are a... More 

Was this review helpful? Yes 1
DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

Surrey BC Canada
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 20, 2014

Arrived around 4 and the room was ready, really excited to see it had a hottub spa in by the indoor pool after long day on the road, after settling into the room we went down to the spa, the jets barley worked but it was still good just to sit in the hot water after a long day driving,... More 

Was this review helpful? Yes
DeeSehgal, Manager at Quality Inn, responded to this review

Thank for the time you took to respond to the stay at our Bend Quality Inn. We take all comments from our guests very seriously and try hard to incorporate solutions for all issues identified. WE LOOK FORWARD TO BEING SERVICE IN THE FUTURE D. R. Sehgal GM 541-318-0848 More 

West Coast
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 16, 2014

While checking in, my wife checked the serving time for breakfast and saw that it was 6:30. Since we had an early morning planned for hiking she just said "I guess we will miss breakfast tomorrow". The person checking us in asked why and we explained we had to get an early start. He said he would mention it to... More 

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

It's great to hear that you enjoyed your stay with us! We always want our guests to have a truly memorable experience, and I'm so glad my team went above and beyond to make sure that happened. Thank you for sharing this with me and letting us know how we did. We value this kind of feedback, and I hope... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 30, 2014

Standard hotel. Stayed here for 1 night in a double queen room on the second floor. Definitely overpriced. Pros: Location - right outside of Bend, about 15 minutes from Smith Rock and close to shopping, food, and right off interstate. Refrigerator and microwave in room Clean Comfortable beds with many pillows Great A/C Cons: Lack of elevator Small room Slippery... More 

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DeeSehgal, Owner at Quality Inn, responded to this review

I appreciate you leaving us this review and letting us know about your stay. While it's great to hear that you enjoyed many of our amenities, I appreciate your feedback on some of the areas we could improve. Our guests happiness is always top of mind, and your feedback will be put to good use. Thanks for all of your... More 

2 reviews
1 of 5 stars Reviewed August 29, 2014

Made our reservation two weeks in advance. I booked two rooms- one for my wife and myself, the other for our friends. The person behind the desk ( we'll call him Lawrence), was one of those clowns that thought he was better than anyone else and had an arrogant attitude. After he told us the password for the wifi was... More 

Was this review helpful? Yes
DeeSehgal, Owner at Quality Inn, responded to this review

To start, I would like to say that I take pride in my establishment and work hard to make sure that our guests enjoy their stay. I'm sorry if you feel otherwise but I have actually already addressed your feedback with the night staff, and I apologize that it wasn't handled more appropriately. As for following up with your message,... More 

Corvallis, Oregon
Top Contributor
62 reviews 62 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 18, 2014

The front staff at the Quality Inn on Grandview dr. in Bend Oregon was amazing. Kathy took the time to find out if our room might be ready so that we might check in early as we had an appointment at the normal check in time. Much to our surprise the room was ready and Kathy went out of her... More 

Was this review helpful? Yes 1
DeeSehgal, Owner at Quality Inn, responded to this review

Comments like these just make our day, Kirt, and I'm so glad that Kathy was able to help make your stay so pleasant. She is one of our best, and we're certainly lucky to have her on the team. I'll be sure to pass your wonderful review on to her. Thank you for letting us know how everything was, and... More 

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