I understand that this was posted becasue you were not eligible for points during your stay. We do not offer points with the extended stay rate. However it's disappointing to learn that you're unhappy. & that we somhow had miscommunication between you and the front desk agent to expalin this to you prior to you making the reservations. Our success... More

Thank you so much for taking the time to write a review. We appreciate all comments and suggestions. We are so thrilled to here this great review about Chelsy. More

Thank you very much for taking the time to write a review. We are happy that we were able to accommodate you with out comfortable beds & our delicious hot breakfast. Hopefully we will see you again soon. More

I want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction. That's our goal, it seems that we were unable to provide you with 100% satisfaction during your stay, I hope that you will give us another chance in the future. I have sent you a... More

Good day to you, Thank you for taking the time to write a review. We appreciate all our guests making comments about our hotel. I looked into the situation with the HBO channel to see what the problem was and it is working. However we always want to make sure that each and every guest who stays leaves happy. All... More

Good Day! Thank you for taking the time to write a review about our hotel. We hope that we will be able to serve your lodging needs again in the future. As for the towels, the hotel rooms are set up with a certain amount of amenities, our front desk agent should have noticed at check in that you had... More

Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. On a personal level i believe that guest service is the number one priority no matter what business you run. At this hotel I expect all my employees to treat our guest respectfully. I deeply apologize for my former employees behavior.... More

A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.... More

Dear sir, I do apologize that you were unable to find a mattress that fit your needs in our hotel, We do have very comfortable mattress that have been turned very recently. i also apologize that you were unhappy with your stay and left unhappy. I have looked at your folio and you were rewarded a $30.00 credit on your... More