I ended up booked at this hotel through a special deal a few months earlier offering very low rates, but requiring prepayment.

The first story I got at the front desk was that they couldn't find my reservation. I gave them the reservation number.

Next, they had the reservation, but it was at their normal rate. The manager was called at this point, who informed me that the special had only been for people using the room during that time frame, not people booking during that time frame. I got out my laptop at this point, pulled up the official website where it said that was the rate for my reservation on this particular night.

Eventually, they agreed to give me the rate, but said that it was just a normal reservation, not a prepaid reservation. The original desk clerk showed me a screen where he claimed it would have said prepaid.... how very odd that this screen had the reservation and rate listed that they had claimed were not there just minutes... more