Holiday Inn Tulsa City Center (OK) - Hotel Reviews

Galila

Western Galilee

Senior Contributor

44 reviews

40 hotel reviews

Reviews in 33 cities

53 helpful votes

“Hit and Miss...all in one stay”

Reviewed May 10, 2013 via mobile

My first time at this Holiday Inn. In Tulsa for the FM concert and just wanted location and comfort. The hotel provided me with both. The executive room was large and well-equipped. Service around the hotel was very friendly and i particularly appreciated the free airport shuttle service in the early morning. So why not perfect? Well, to begin with,... More

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Many thanks for your thorough review and comments. As A/C units begin operating again after winter, we do tend to have some isolated issues, which we try to deal with as they arise. We greatly apologize that this was not done in your case, during your stay. The elevator required a part replacement, which, unfortunately, took longer to receive than... More

3311kd

Boulder, Colorado

Senior Contributor

34 reviews

17 hotel reviews

Reviews in 17 cities

10 helpful votes

“Mixed, some rooms have open-able windows.”

Reviewed May 7, 2013

I love staying in downtown Tulsa, where the art deco is living history. and it's quiet there on the weekend, generally. Notes from this hotel: showerhead low. 11p - 1am every Saturday night, a nearby industrial generator goes, sounds like construction trucks. Every Sat. night, be warned. Beds - I don't usually sleep well in hotels, did here. Each room... More

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See 3 more reviews by 3311kd for Tulsa

Thank-you so much for your kind words. We do pride ourselves on our Balcony rooms, comfy beds and of course, Yvonne, who is such a friendly presence at our front desk. We'll follow up and find out what that Generator noise is every Saturday night, for sure, and also have our engineering department look at that Shower head to make... More

tripreviewer823

Oklahoma City, Oklahoma

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

1 helpful vote

“Clean Room, Comfortable Beds, A Little Disorganized”

Reviewed April 8, 2013

We booked our stay for two nights last weekend. The first night was fine and check-in didn't take very long. We didn't get back to the room until after 9pm the next night and our rooms keys wouldn't work. We also thought we heard voices inside our room. We went down to the desk to confirm our room number and... More

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Dear Tripreveiwer823: Thank-you for being so gracious about your unfortunate mix-up. Please know that this has been brought to the attention of both our GM, Ken Morgan, and our Front Office manager, Maggie Ledbetter, to see how this situation can best be avoided in the future. We are delighted that this did not ruin your overall experience with us and... More

MelanyH

Houston, Texas

Senior Contributor

45 reviews

10 hotel reviews

Reviews in 13 cities

11 helpful votes

“Excellent service in a modern facility”

Reviewed April 6, 2013

Finding a nice hotel room with a balcony is seemingly difficult in Tulsa, but the Holiday Inn City Center did not disappoint. The hotel is either fairly new or recently renovated, and it is connected to The Boulder Grill, which serves lunch & dinner. Because it is downtown, you must park in the connected parking facility. Your room will automatically... More

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Melany: Thank-you for being so thorough in your lovely comments. We are truly trying to create a 'home away from home' in downtown Tulsa for our guests and your comments show we are headed in the right direction. Rest assured, there will be a warm welcome awaiting you the next time you come to town and we so look forward... More

Julie A

Joplin, Missouri, United States

1 review

“Phenomenal guest service”

Reviewed April 2, 2013

Conveniently located in downtown Tulsa, my room was large, well furnished, and extremely clean. In addition to the wonderful hotel accommodations, my experience with guest services was phenomenal. After accidentally booking an incorrect reservation, the front desk staff (Joshua Covington) exceeded my expectations of customer service. Without me even requesting, Mr.Covington went out of his way to make several phone... More

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Julie: We just want to thank-you for your kind words, especially about our very own Josh, who we are very proud of. Your comments have gone a long way to prove that we are moving in the right direction of offering a first-class experience for a reasonable price within downtown Tulsa. We greatly appreciate you taking the time to comment... More

Fayette2012

Reviewer

5 reviews

3 hotel reviews

Reviews in 5 cities

1 helpful vote

“Worst service I have ever had”

Reviewed March 18, 2013

The room was small but clean enough, and the location was good if you're going to see a show at the BOK Center, but the service was shockingly terrible. It was mishap after mishap. First upon check-in they tried to charge me $30 more than the price I had booked online. I had to ask for a manager to work... More

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Dear Fayette2012, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Peter2150

Dallas, Texas

Contributor

15 reviews

8 hotel reviews

Reviews in 10 cities

11 helpful votes

“Good clean and fine experience”

Reviewed March 18, 2013

Hotel is downtown so the feel is downtown and all that means. Easy access off of highway system. Room was nice and newer and clean. Front desk staff was very polite and helpful. Restaurant doubles as a bar at night so it has that sort of feel to it, but we ate b'fast twice and it was fine, not crowded... More

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Dear Peter: Thank-you so much for your kind response. We have worked hard to offer the kind of excellent service that you have mentioned,throughout the property, and your comments will go a long way to endorsing the changes we have made. We look forward to welcoming you back to Tulsa and Holiday Inn City Center in the near future. Paul More

NWA-Travler

Contributor

13 reviews

10 hotel reviews

Reviews in 9 cities

2 helpful votes

“Not a happy stay for me”

Reviewed March 17, 2013 via mobile

Loads of extra charges Subtract things I come to expect from the US Holiday Inn Clean room and breakfast are just two of the important ones. Extra charge for parking Pillows way to hard to sleep in Room 401 and Sunday Church bells woke me before 8am Sunday morning Front desk failed at every question I had but blamed it... More

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Dear NWA-Travler, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More

Justinhill2

Reviewer

3 reviews

3 hotel reviews

Reviews in 2 cities

3 helpful votes

“This hotel needs help”

Reviewed March 16, 2013 via mobile

From dirty rooms, to rude front desk people. This hotel does not cater to their customers. The hotel is not close to anything downtown, and could really stand some room for improvement. The restaurant as well is overpriced for what you get. Would not stay here.

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Dear Justinhill2, Thank you very much for taking the time to share your comments online. I am sorry we were not able to exceed or at least be at par with your expectation. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. The issues you have raised... More

HandleItTTown

2 reviews

Reviews in 2 cities

1 helpful vote

“A Great, Overall Experience”

Reviewed March 15, 2013 via mobile

This place had so much to offer. I was there on a business retreat and our entire group loved it. We had breakfast and a meeting in the boardroom. Room service for lunch. And many drinks at the Boulder Grill for dinner. The front desk was efficient. The room was modern (obviously remodeled) and clean. The restaurant had great food... More

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Dear HandleitTown: Many thanks for your kind comments. Our staff are working hard to offer excellent service at a reasonable price, and your comments will go a long way to helping endorse their efforts. So glad you visited Cherry St. which is such an eclectic mix of fine establishments. Thank-you again for taking the time to send in your thoughts... More

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Holiday Inn Tulsa City Center Hotel

Holiday Inn Tulsa City Center

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