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The Mayo Hotel

#18 of 105 Hotels in Tulsa
Certificate of Excellence
115 West 5th Street, Tulsa, OK 74103
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The Mayo Hotel
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The Mayo Hotel
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The Mayo Hotel
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285 reviews from our community

Traveler rating
    165
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    35
    15
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 5 days ago NEW

It is a shame that such a beautiful hotel with such a rich history hires such incredibly rude and disrespectful front desk agents and valet. They clearly have no concern in training their staff the true meaning of HOSPITALITY. RUDE, RUDE, RUDE!! Not worth the money to get treated in such a poor manner.

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Lacking in customer service!!! I had to call 3 times to get my visitors checked in. No snack vending. Drinks only. Valet took forever. Full of uptight loud obnoxious wedding guests. Screaming fight at 3am. At 400 a night I wouldn't recommend this hotel. I've stayed at Hampton Inns with nicer amenities than this place.

Was this review helpful? Yes 2
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear Susan H, Thank you for your review. Although it is a negative one, any feedback is very valuable to us. I am sorry you had to call 3 times to get your guests checked in. This happens if one books a room under his/her name and a relative or a friend with a different name tries to check in... More 

Denver
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a nice hotel. I've stayed here twice. Once in the big apartment style room and the other in a regular room. Both are very nice. The front desk staff is very pleasant and helpful. The hotel is nice and clean.

Was this review helpful? Yes 1
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear K-KShil, Thank you for taking the time to review our hotel. I am thrilled to know that you enjoy staying with us so much. Your recognition of our front desk staff is appreciated very much and again, I could not be more happier to hear that we could provide for a memorable experience for you. I look forward to... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The photos drew me in and I saved for a month for a girls night out to enjoy a one bedroom suite of luxury and boy was I disappointed. I made reservations and was able to check in early at 1 30pm. upon check in I was informed that they charge $80 for incidentals which my card did not have... More 

Was this review helpful? Yes 3
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear Samantha T, Thank you for sharing your experience here on Tripadvisor. I am sorry to hear that we did not live up to your expectations. I addressed your complaint about the kitchen dishes not delivered to your room in a timely manner with our housekeeping, and you can rest assured that we will be much more prompt next time.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Hotel Mayo for two nights in April. The trip was both business and pleasure as we have family in the area. The lobby was a throwback from the roaring 20's but was well restored and maintained. The people at the desk were both friendly and helpful. Our room was something else. For under $200.00 we had... More 

Was this review helpful? Yes 3
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear Rick S, Thank you so much for the positive review. I am thrilled that you enjoyed your large suite and your overall experience in our hotel. Please do not hesitate to reach out to me at 918 895-8421 for future arrangements. Warmest Regards, Lukas Vodicka Assistant General Manager More 

Spring, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice remodeled classic downtown hotel. Rooms are huge if you get the "apartment type" for your stay. Mine was, basically, a one bedroom apartment that one could live in full-time. And yes, you can live at The Mayo. The penthouse bar with its outside patio is great, especially at sunset. Staff is very accommodating, and they have a free... More 

Was this review helpful? Yes 2
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear CWHistoryNut, Thank you for sharing your experience here on TripAdvisor. I am pleased to know that you enjoyed your stay with us. The Mayo has positively no competition in Tulsa, if one desires to combine business with pleasure. One can enjoy privacy and a great working environment in one of our huge suites, and then kick back on the... More 

Tulsa, Oklahoma
Contributor
15 reviews 15 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 13, 2015

For work, I had booked 22 rooms at the Mayo Hotel for a two day regional meeting that was held last week. Our meeting was booked into the Mayo Museum room and it was perfect for our needs. We worked closely with Addie and Lindsey in the sales department to design our catering and meeting experience. Our out of town... More 

Was this review helpful? Yes 2
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear katiekatiekatie, I am excited to hear that your event went well and all your guests had such a fabulous time. As you could see for yourself, the Mayo offers excellent event spaces that can accommodate groups of any size. I appreciate you highlighting your experience with Addie and Lindsey. Our sales team is amazing, and it was a real... More 

Siloam Springs
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed April 10-11 for a concert at the BOK, The minute we pulled in they were ready to help with bags and valet park my car. Check in was very easy and super fast. The staff was very friendly and helpful. We booked The Mayo Suite #603. It was a beautiful room and it was gorgeous! I only had one... More 

Was this review helpful? Yes 5
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear arkie00, Thank you so much for the 5 star review. I made sure to share it with all my staff, and your kind words encourage us to continue to impress our guests. I agree that one night stay in our hotel does not give you nearly enough time to fully embrace the atmosphere of the grand lobby, coffee shop,... More 

Omaha, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2015

A group of ladies from our church were in Tulsa for the 2015 Color Run. We were booked at the Hyatt Regency originally, but due to overbooking by the Regency our reservation was moved to the Mayo. Upon arrival we checked in with no problems. Went up to our rooms all four we had reserved and seen that there was... More 

Was this review helpful? Yes 1
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear Sandy C, I can't help but feel that your criticism is misdirected here. As you say in your review, you originally booked with the Hyatt hotel, but they could not accommodate you due to them overselling the hotel. I am sure you can agree with me, that in an instance like this, it would be reasonable to expect the... More 

Boulder, Colorado
Top Contributor
73 reviews 73 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 4, 2015

The entrance is beautiful and grand once you push through a small and lovely check-in desk and foyer. Rooms are practically brand new and quiet. I was in a suite that could easily have been someone's impressive condo it was so large and comfortable. Restaurant downstairs was delicious and outside seating and the best surprise in the morning was the... More 

Was this review helpful? Yes 2
Lukas V, Assistant General Manager at The Mayo Hotel, responded to this review

Dear StyleCoach1, Thank you for taking the time to submit your review. I am thrilled to know that you enjoyed your stay so much. Indeed, our Mayo suites are phenomenal, and with all the amenities that they offer, one could easily live in them. The Mayo is a historical building that was carefully restored and renovated, but the vibe here... More 

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