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WinStar World Casino Hotel

1 World Way, Thackerville, OK 73459
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Certificate of Excellence 2014
WinStar World Casino Hotel
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WinStar World Casino Hotel
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475 reviews from our community

Traveler rating
    192
    156
    78
    35
    14
See reviews for
68
237
15
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plano, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I love this casino, they send free rooms to me and my father in the mail all the time. The service is excellent. Upon arrival and check in a bellhop will carry your bags for you. The hotel is non smoking except for one floor, they allow smoking. The rooms are spacious, and the towers overlook the casino grounds. I... More 

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1 review
1 of 5 stars Reviewed 3 days ago NEW

So we checked in yesterday to spend 2 days at the casino, get into our room with no bellman to help us with all our bags even though there were 2 bellhops standing in the lobby doing nothing when asked they said it would be 15 to 20 minites. Screw that so we get into our room I lay in... More 

Was this review helpful? Yes 1
North Richland Hills, Texas
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our first room had a TV that kept shutting itself off after an hour. Moved to another room... Instead of having the TV changed. New room had tire tracks in the bed quilt. Breakfast was a half hour late.. No surprise since it comes from the terrace grill, which is never timely. Elevator noise is getting pretty bad. Next visit... More 

Was this review helpful? Yes
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

I am very sorry for the inconveniences that you experienced during your most recent stay here at Winstar World Casino Hotel. I would like an opportunity to verbally apologize and determine how to make this up to you and your family. Please call me at your earliest convenience- (580) 276-1301. Thank you! Crystal Bynum Assistant General Manager More 

Pearland, Texas
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice nice nice hotel. A lil outta the way but worth it. Big giant casino just dwn the elevator . Comps are a lil tight but always get a comp room. Or no go for me. Lol. Nice dining and fun fun. Go and see for yourself Highly recommend by gamblers😍😍😍😍😍

Was this review helpful? Yes
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank you for the recent review of your stay here at Winstar. I hope that we have the opportunity to serve you again in the near future. Thank you! Crystal Bynum Assistant General Manager More 

Yukon, Oklahoma
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We met for a girls night out on Friday, January 16th. The South Tower was very clean and modern. The hotel staff was friendly and accommodating. The only complaints we had were the refrigerators did not keep things cold, and the walls were not exactly soundproof. However, we did have a big winner in our group, and the Palladium Club... More 

Was this review helpful? Yes 1
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank you for taking the time to review your most recent experience at Winstar World Casino and Resort. I am happy to hear that you had a winner in the group! If possible, please email me the room that you occupied so that I can have the refrigerator assessed by our engineering team. Despite the couple issues that you experienced,... More 

Tulsa, Oklahoma
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel and staff strive to provide great customer service, but just a few things needed attention. We stayed in a smoking room and the first thing we notice is that there were no ashtrays in the room so we had to contact CS to get one delivered. We also found a light out in the bathroom and a called... More 

Was this review helpful? Yes
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank for the review of your most recent stay here at Winstar! I apologize for the lack of response from my team regarding your concerns in the guest rooms. I will address these issues with my team to prevent future reoccurrences. I hope that you allow us to serve you and your family again in the near future. Thank you,... More 

Dallas, Texas, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I requested a smoking room. I had no idea that would put us in the tower with paper thin walls, no safe or refrigerator. REALLY? We were missing basic things within the room: towels, ashtrays, toilet tissue. Then when we would call guest services for help they would just transfer us off. Then the other people would not answer --esp... More 

Was this review helpful? Yes
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank you for taking time to review your stay here at Winstar. All rooms come equipped with a safe in the guest room. Depending on the location of the room, the safe is either located in the closet or credenza. We are currently working on adding refrigerators to all guest rooms in the Casino Tower. I will research your food... More 

libbyswin
Top Contributor
70 reviews 70 reviews
10 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful suite, 2 bathrooms, jetted tub, tv hidden within bathroom mirror. 2 large flat screen tvs, the most comfortable beds I've ever slept on in any hotel ever. Separate dining room living room and kitchen area. 2 corner areas with panoramic views. Loved the furnishings. Now let's talk about bring me in more to play. I don't seem to win,... More 

Was this review helpful? Yes 1
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

I am happy that you were able to experience the Governor's Suite- what a lovely room! I hope that we have the opportunity to host you again in the near future. Thank you, Crystal Bynum Assistant General Manager More 

Hamilton
Top Contributor
137 reviews 137 reviews
77 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 1 week ago

This is better than the average casino hotel. The bed was good! There was a good flat screen TV also. The shower was unique but very nice. A coffee maker was provided as was a frig and a safe. The lamp's glass base was broken and might cause a problem if you were dumb enough to put your finger in... More 

Was this review helpful? Yes
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank you for staying with us. I hope we have the opportunity to serve you and your family again in the near future. Thank you, Crystal Bynum Assistant General Manager More 

Oklahoma City, Oklahoma, United States
Senior Contributor
33 reviews 33 reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We traveled from Oklahoma City for a Concert and had booked a smoking room. I wish that I would have been told by the reservation desk that this would mean that our room would be in the "Casino Tower" and that is the oldest part of the hotel with more visible wear and (I'm not being overly dramatic here) PAPER... More 

Was this review helpful? Yes 3
CrystalBynumAGM, Manager at WinStar World Casino Hotel, responded to this review

Thank you for reviewing your stay here at Winstar World Casino and Resort. I am happy that you took advantage of the complimentary bell and valet service and encountered great customer service from our front line team members. I have received comments regarding soft water but never anything about the soap. Perhaps the feeling of not being able to rinse... More 

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Additional Information about WinStar World Casino Hotel

Address: 1 World Way, Thackerville, OK 73459
Location: United States > Oklahoma > Thackerville
Price Range (Based on Average Rates): $
Number of rooms: 395
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Also Known As:
Winstar World Hotel Thackerville

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