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Quality Hotel

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2215 N. 14th Street, Ponca City, OK 74601
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Quality Hotel
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Ranked #7 of 10 Hotels in Ponca City
A recent review
5 of 5 stars Reviewed May 26, 2014
43Sven1969 Rockford, Illinois
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29 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

Room was infested with Bed Bugs. Outside door lock malfunctioning requiring front desk to be called and come to open door. Dirty room, smelling like smoke and pets. Rude manager when approached with bed bug issue. Guests predominantly construction workers. Horrible experience and treatment from manager in particular.

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San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 15, 2014

Know Ponca City for many years and returning on a regular basis due to family commitments, we were very suprised when we found no room at the regular inns and were left with no choice but the Quality Inn. The first alert should have been the large hand written sign on the front entry door, "BE SURE TO CLEAN THE... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

Dear Patrick, Thank you so much for taking the time to answer this survey. We apologize that your stay was not up to your expectations. Your feedback if very important to us. We have noted the items you mentioned. We want to let you know renovations began during your stay. A new roof was being put on, hence the t.v.... More 

Travelers are raving about these Ponca City hotels

Rockford, Illinois
1 review
5 of 5 stars Reviewed May 26, 2014

I recently stayed at the Quality Hotel for a week after flying in for a family emergency. The staff is fantastic and simply amazing. They really care and do what is needed to satisfy guests. The reakfast is easily a 12 to 15 dollar value. "High quality" cookies of three varieties are always free to guests in the lobby as... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

Thank you so much for taking time to relate your experience with us to Trip Advisor. We are so pleased that your stay was such a pleasant experience. It is our goal that every guest enjoys their stay to the same degree you did. We have a very dedicated staff. We will make sure they are each make aware that... More 

Joplin, Missouri
1 review
1 of 5 stars Reviewed January 28, 2014

My husband and I stayed there for about 3 days, and there wasn't a day that went by where there wasn't an irritating issue from the blond working the front desk that's obviously on drugs, and couldn't finish a complete sentence to a housekeeping issue EVERY day. The rooms are terribly filthy, mold a mile thick, never had clean towels... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

Thank you so much for your review. I am so sorry your stay with us was an unpleasant experience. We make changes and address issues based on the feedback we receive from our guests. We have addressed your issues. We are also in the process of upgrading and renovating the property. We hope you will stay with us again in... More 

Midland, Texas
1 review
3 of 5 stars Reviewed December 9, 2013

I want to take a few minutes to give a BIG Compliment to Cindy the breakfast lady. She is always nice and friendly. She keeps the food stocked and makes herself available if we need anything . When she is done with breakfast she goes and helps in housekeeping. That is a true worker. Wish I had a whole crew... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

Thank you so much for your comments. Our breakfast personnel take great pleasure in making sure foods are available all during the breakfast period. We try to offer a great variety as well so everyone has something they enjoy. Will pass your comments on to Cindy who does do a great job. All of our staff want your stay with... More 

Harrah, Oklahoma
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 25, 2013

My boyfriend was working in ponca city. I went to visit him one weekend. To my surprise Dora at the front desk had told him if he needed anything at all that she was willing to help him.So when we went into the lobby for a key to the room and she seen me with him, she was hateful and... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

We are so sorry for your unpleasant experience while staying with us. Thank you for bringing those things to our attention so we could address them with our staff, which has been done. We are very proud of our breakfasts and the variety of items offered. I am not sure what the problem was that weekend. This is not a... More 

De Soto, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 20, 2013

Old hotel, I think the only thing that had been updated was the mattress and the shower head in the bathroom. Carpet was filthy , I was told that reason for that is because they had someone living in that room and could not get in to clean it. All rooms have outside entry, felt unsafe the whole 3 days... More 

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QualityInnPoncaCity, Director of Sales at Quality Hotel, responded to this review

Thank you for your response. I am sorry you did not feel safe during your stay. We have cameras that we can see all around the grounds and parking area. We watch the area from the front desk. We also have security that comes through several times during the night. We are in the process of renovating and updating the... More 

Wichita, Kansas
1 review
1 of 5 stars Reviewed June 17, 2013

I traveled with my two young children, my teenaged niece and elderly mother and rented two rooms from your hotel for one night. Upon arriving at the hotel, the lobby was filled with smoke from the two bars at the facility and was so noisy even your clerk commented on being glad to be leaving for the evening. Upon checking... More 

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QualityInnPoncaCity, General Manager at Quality Hotel, responded to this review

We are so sorry for this unfortunate ending to a long tiring day. Our rooms are checked and sprayed on a regular schedule to insure problem free stays for our guests. Our doors do open to the outside. If a door is left open for an extended time, the rooms are susceptible to intrusion from insects. We do have some... More 

Houston, Texas
1 review
3 of 5 stars Reviewed June 3, 2013

Stayed with family for the holiday weekend. The positive: Comfortable beds, quiet nights, nice flat screen TV and channel selection, microwave and mini fridge worked great. Check in early is a plus for out of state travelers. The breakfast room was clean and well stocked Saturday and Sunday. There were plenty of healthy choices, as well as variety of breakfast... More 

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QualityInnPoncaCity, Manager at Quality Hotel, responded to this review

Than you very much for your positive comments. We are very proud of our breakfasts and the amenities provided in the rooms. We are especially proud of our pool and the new pool lift. The goal of our staff is that your visit to be a very pleasant experience. Thank you for your appreciation of their efforts. We are in... More 

Augusta, Kansas
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 3, 2013

We rented 2 rooms and both bathrooms had a severe black mold issue around the bathtub, hair on the floor and really dirty room. 1 for my family and add'l room for our guests. Booked into rooms to find loud partying from hotel guests, front desk employee moved us to new rooms, which were extremely dirty. Severe black mold in... More 

Was this review helpful? Yes 1
QualityInnPoncaCity, Manager at Quality Hotel, responded to this review

We are very sorry this stay with us was not a pleasant experience. Our goal is that every guest will be pleased. The guest clerk had advised me of your issues, and that she had moved you to quieter rooms. She also adjusted about 30% off your room rate. She was unable to refund the amount to you at the... More 

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