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Holiday Inn Express Owasso

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7551 N Owasso Expwy, Owasso, OK 74055
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Holiday Inn Express Owasso
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35 Reviews from our TripAdvisor Community

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Traveler rating
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    9
    3
    7
    7
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17
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8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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Springfield, Missouri
1 review
2 of 5 stars Reviewed January 31, 2015

When you enter the hotel it gives off a great impression and even he room looked very nice when we first entered, but that was only the first impression. The room smelled stale, the beds were worn out, when I wanted to takea shower in the morning there was no way to switch from bath to shower, at least none... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear William_Busch, Thank you for taking the time to review our property. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. I am very disappointed about the problems you experienced in your room in particular with the stale smell, bed condition, confusing bath switch... More 

Level Contributor
13 reviews
5 hotel reviews
1 of 5 stars Reviewed December 18, 2014

I attempted to post a review through the IHG main website. It was rejected due to what they perceived as "inappropriate and irrelevant content". Unfortunately I did not save my review so below is a recap. Bottom Line, DO NOT STAY AT THIS LOCATION. This particular property gives the Holiday Inn Express brand a horrible name. My family and I... More 

Was this review helpful? Yes
NicoleC10511, General Manager at Holiday Inn Express Owasso, responded to this review

I am deeply sorry for your experience during your stay. Thank you for your feedback. We really appreciate it. I am new to this property and have not yet had a chance to figure out all the quirks and issues, although I am implementing a Preventative Maintenance program that will involve deep cleaning and repair in each room. I will... More 

Travelers are raving about these Owasso hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 12, 2014

When we walked in, the floors were very sticky, and we noticed the carpet hadn't been vaccumed. The room was old & out dated. The room had a horrible stale & sour smell. When we turned the air on the smell was even worse. We were in Owasso for my sons football tournament and every other hotel was booked so... More 

Was this review helpful? Yes 1
NicoleC10511, General Manager at Holiday Inn Express Owasso, responded to this review

I am so sorry for your experience during your most recent stay. Thank you for your feedback, it really is appreciated. I am new to this property as is our Maintenance engineer, but I am implementing a Preventative Maintenance program that will involve deep cleaning and repairing each room. I understand your feelings and I would really like to make... More 

phoenix, Arizona, USA
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 2, 2014

I was there for only one night. It's right off the highway and convenient for my needs. The rooms were nice and clean. The beds were comfortable. I liked that they give you 4 pillows--2 labeled soft and 2 labeled firm. Breakfast was good.

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Chamberlain SD
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 2, 2014

Had issues with a move to Tulsa OK and had to find a place to put the wife and baby for a few days. This was very short notice stay and the staff went above and beyond to help us with the situation we were having. Nice clean rooms. Very friendly staff. Near highway. Food very close - walking distance.... More 

Was this review helpful? Yes
Heather M, General Manager at Holiday Inn Express Owasso, responded to this review

Kenneth M Thank you for your kind words and taking the time to post a review your words are valued to us. We work hard to make everyone's stay as comfortable as possible we look forward to your future business More 

Orlando, Florida
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed August 26, 2014

This hotel isn't very old, but in a good location and I think very busy, which means it tends to look worn faster. Our room could use new paint and the door was warped. The staff was friendly and breakfast was good, however, why does HIE always water down the juice? Hotel was full but very quiet, bed was a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear okietravelmom, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations in a few areas. I apologize for any inconvenience you may have experienced in your... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 4, 2014

We never even made it through the door! The clerk had terrible customer service skills! He couldn't even hold his phone call to answer our questions! Don't book here! If you can't even get decent service why would you stay here?!?!!!!!!!

Was this review helpful? Yes 3
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

I would like to thank you for taking the time to share your experience with us. We all work diligently to make everyone's stay enjoyable - but at times and for many reasons, we fall short of this goal. I am familiar with the issue you have spoken about - and would like to bring some clarification to the issue... More 

Austell
2 reviews
3 of 5 stars Reviewed June 9, 2014

I read previous reviews that the hotel smelled terribly of cigarette smoke. These reviews are correct. We stayed in a room on the third floor (top floor) and the hallway absolutely reeked of the cigarette stench. That is not an over-exaggeration in the least. It was seriously awful. The room we stayed in was at least tolerable, but everything still... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear Katrina T, Thank you very much for taking the time to share your comments. Your review is very important for improving the service and quality we offer to our valued guests. We certainly apologize for the inconveniences you experienced with your room and if you received service that was less than satisfactory. Please be assured that all comments and... More 

Midlothian, Texas
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 1, 2014

Very good hotel with a fairly decent breakfast.Only downside was I wanted to be able to swim in the indoor pool but it was closed for the days we were there. However the workout room was nice and we will try the hotel again when we return to visit friends in the area. Our room was clean and nicely furnished... More 

Was this review helpful? Yes
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

Thank you for your comments - I do apologize that the pool was down during the time you stayed at the property, but as you may have learned we had just completed some updating and were in the process of bring the pool back up during the time of your stay. I am happy to say, the pool is open... More 

Denton, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed March 17, 2014

My 80 year old father was excited to travel to his sister's 70th birthday celebration. He made reservations for his family one month in advance. He reserved 3 double rooms as there were going to be 7 of us. He gave them his credit card number and we thought we were all set. The week before 2 had to cancel.... More 

Was this review helpful? Yes 2
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