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All 5 Owasso hotels

Holiday Inn Express Owasso

2.5 of 5 Hotel   |   7551 N Owasso Expwy, Owasso, OK 74055
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62%
Ranked #5 of 5 hotels in Owasso
A recent review
3 of 5 stars reviewed 4 weeks ago
Katrina T Austell
  • Reviews (30)
  • Photos (36)
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30 people have reviewed this hotel

Traveler rating
    10
    7
    2
    6
    5
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15
6
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
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English first
1 review
1 of 5 stars Reviewed 1 week ago via mobile

We never even made it through the door! The clerk had terrible customer service skills! He couldn't even hold his phone call to answer our questions! Don't book here! If you can't even get decent service why would you stay here?!?!!!!!!!

Was this review helpful? Yes
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

I would like to thank you for taking the time to share your experience with us. We all work diligently to make everyone's stay enjoyable - but at times and for many reasons, we fall short of this goal. I am familiar with the issue you have spoken about - and would like to bring some clarification to the issue... More

Austell
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I read previous reviews that the hotel smelled terribly of cigarette smoke. These reviews are correct. We stayed in a room on the third floor (top floor) and the hallway absolutely reeked of the cigarette stench. That is not an over-exaggeration in the least. It was seriously awful. The room we stayed in was at least tolerable, but everything still... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear Katrina T, Thank you very much for taking the time to share your comments. Your review is very important for improving the service and quality we offer to our valued guests. We certainly apologize for the inconveniences you experienced with your room and if you received service that was less than satisfactory. Please be assured that all comments and... More

Midlothian, Texas
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 1, 2014

Very good hotel with a fairly decent breakfast.Only downside was I wanted to be able to swim in the indoor pool but it was closed for the days we were there. However the workout room was nice and we will try the hotel again when we return to visit friends in the area. Our room was clean and nicely furnished... More

Was this review helpful? Yes
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

Thank you for your comments - I do apologize that the pool was down during the time you stayed at the property, but as you may have learned we had just completed some updating and were in the process of bring the pool back up during the time of your stay. I am happy to say, the pool is open... More

Denton, Texas
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 17, 2014

My 80 year old father was excited to travel to his sister's 70th birthday celebration. He made reservations for his family one month in advance. He reserved 3 double rooms as there were going to be 7 of us. He gave them his credit card number and we thought we were all set. The week before 2 had to cancel.... More

Was this review helpful? Yes 1
Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 11, 2014

We tried to stay at this place a few days ago. The hall and room were smokey even though our room was non smoking. The room was a little dirty especially the corners. We left and stayed at the Hampton Inn which was much better. The desk clerk was nice.

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IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear pecanmike, Thank you for taking the time to complete a review on your stay. Kindly accept our sincerest apologies for the smoke and smell you have experienced. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as this issue will be looked into. We appreciate your feedback as... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013

Friendly staff. Very comfortable room with 2 queen sized beds. Clean. No hint of any smoking in our rooms. Excellent breakfast choices that changed from day to day. One day, they had an awesome automatic pancake maker. Will stay here in the future. Highly recommended.

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 20, 2013

I probably should have just turned around and walked out when I could smell cigarette smoke the moment I stepped into the elevator... I don't think anyone was smoking in my room but the entire 3rd floor hallway smelled of it. You know how smoke travels... The room is actually super nice except for the skinny mattress. I have a... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Owasso, responded to this review

Dear Dave12345678901, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept... More

Phoenix, Arizona
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 28, 2013

Holiday Inn has really changed there image. We viewed the rating of this hotel on TripAdvisor. The rooms were CLEAN, large bathroom, and beds extremely comfortable. If you are looking for Clean and Quite consider this location when in the area. You will not be disappointed.

Was this review helpful? Yes 1
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

Thank you for sharing your suggestions about our hotel. We definitely are not the Ritz - but when it comes to feeling like your home, that's what we strive for! WE look forward to seeing you on a return trip to the area sometime soon! If myself or my staff can be of service to you, please do not hesitate... More

Champaign, Illinois
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 5, 2013

I'm not sure why this hotel has quite as many glowing reviews as it does. It was fine. There was nothing terrible about it. But it wasn't anything particularly special, either. The front desk staff was civil, but I surely wouldn't call them friendly. I'd booked my room using my points. Perhaps that was somehow related to it? We had... More

Was this review helpful? Yes 4
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

To begin Shawna, I would like to say thank you first off for your review. As you have pointed out, during your recent stay you did encounter some issues, which most of the previous post were not the norm from what you encountered. I would like to apologize for these items, and let you know that I am quickly working... More

Wisconsin
Contributor
11 reviews 11 reviews
7 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed July 27, 2013

I selected this hotel based on the glowing reviews even though it was a bit out of my way. I just have to do future travelers a favor and throw some cold reality into the mix. I don't mean to come across like this place is horrible, because it's not. However, I would not recommend it. First, everyone is raving... More

Was this review helpful? Yes 3
GM_Owasso, General Manager at Holiday Inn Express Owasso, responded to this review

Its nice to know that our guests are reading this and do have an expectation that I would be responding. Thank you! I can normally match and know who the guest is so that I can best respond, but for some reason I am not able to match your information on Tripadvisor to any guest stay, so I can directly... More

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Additional Information about Holiday Inn Express Owasso

Address: 7551 N Owasso Expwy, Owasso, OK 74055
Phone Number:
Location: United States > Oklahoma > Owasso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Owasso 2.5*
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Also Known As:
Holiday Inn Owasso
Owasso Holiday Inn

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Owasso Hotel provides modern day conveniences with elegantly designed guest rooms. Only 9 mile from Tulsa International Airport, 5 miles to the Tulsa Zoo/Park 3 miles Baily's Golf Ranch 12 miles, Tulsa Expo and Water Park 18 miles from Oklahoma Aquarium. Featuring indoor pool, spa and sauna and a fitness center. Our business center is up-to-date with high speed internet access, and a printer is always open 24 hours for your convenience. Only minutes away from the Tulsa area which is great for the corporate or leisure traveler. Guest rooms complete with wireless high speed internet, ethernet cables also inside the rooms, refrigerators, microwaves, coffee makers, hair dryers, irons and ironing boards. We also offer a Deluxe Express Start Continental breakfast bar free to each guest. ... more   less 
Number of rooms
60

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