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Residence Inn Oklahoma City West

3.0 of 5 4361 West Reno Avenue, Oklahoma City, OK 73107
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Certificate of Excellence 2014
Residence Inn Oklahoma City West
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Residence Inn Oklahoma City West
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104 reviews from our community

Traveler rating
    46
    29
    10
    11
    8
See reviews for
23
11
6
42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Book a penthouse with another 2 roommates for a 3 weeks stay. When arrived, gave us a studio instead. They allowed us 2 studios instead as a temporarily accommodation. Later on, they told my roommates that this arrangement will be permanent. I even called the front desk again to check and she said yes too. However the next day, I... More 

Was this review helpful? Yes
Amber H, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Dear leogohc187, We are very glad to have such a fine group of young people as part of a student group visiting our country. We are a very popular hotel and we did all that we could to accommodate, but as you know, your sponsor shared with you today that the arrangements were directed by them, as part of your... More 

Boise, Idaho
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 14, 2014

I hate to give a business a bad review because of something that is outside of their control, but this is unfortunately a time where I need to. The front desk staff was friendly and helpful and the lobby was clean and made for a pleasant breakfast after a long night of not sleeping because of the pounding bass from... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Chris W, Thank you for your review and we regret your inconvenience, but we have addressed the bass vibrations with our business neighbor. Now there are no noise complaints, a result of our front desk and security staff addressing customer complaints and by sitting down with them and reaching solutions. We appreciate the owners of the club and their willingness... More 

New York City, New York
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 12, 2014 via mobile

This hotel is what you'd expect from a Residence Inn. Nothing special but within 20 minutes of downtown and close to the airport. Perfect for a family trip to the Oklahoma City Memorial. Friendly service and spacious rooms

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Thank you for staying with us! We're glad you enjoyed the OKC Memorial to people who served our country in the federal government. We are very convenient to downtown and our suites are very spacious. If I can assist you in your next visit to Oklahoma City and some of our inspiring and entertaining venues, please let me know. More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 21, 2014

The room was not what i expected from a residence inn. The back of the remote control had tape holding the batteries in. The lamp shade was cracked and leaning over, the toilet paper was dirty on the ends of the roll. The noise coming from next woke us up at 1am when people started arguing. You could hear the... More 

Was this review helpful? Yes 1
Amber H, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Dear Hit King, I was very disappointed to hear about your experience at our hotel. We've had very high guest experience survey responses since the new management team arrived a couple of months ago. The finer details of your room should have been addressed prior to your arrival. Unfortunately, we can't change arguing in the other room, however, this added... More 

Fort Worth, Texas
1 review
2 of 5 stars Reviewed October 20, 2014

Room was very noisy because it backed up to a night club next door. The music was so loud we could hear it in our room until 2am. When I complained they said they knew it was an issue but "had to sell their rooms". The breakfast was not good at all. Oatmeal was like water. When I said something... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Dear Traveler, We're very sorry that you had this experience with our breakfast and the issue with the newer business next door. The property is now under new managers and the guest service scores have surged much higher, addressing property concerns, and recently we've addressed the concern with our business neighbors. Their owners have been most cooperative. The rooms have... More 

Jacksonville
1 review
5 of 5 stars Reviewed October 4, 2014

Excellent Residence Inn. The staff are 100% customer driven. Jessica, Olivia and Maria always greeted you with a smile and Good Morning. Room was great and comfortable. Working nights on this trip, room service would stop by after 1:00pm to take care of any needs. When making reservations, call the hotel directly, sometimes the 1-800 number will tell you that... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Joseph, I appreciate your review and naming some of our staff that give so much to this hotel. We work hard to make sure our guests are comfortable and strive to exceed expectations, but it is always rewarding to have folks call out our staff by name. Thank you. More 

Houston, Texas
Top Contributor
68 reviews 68 reviews
60 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 3, 2014

Maria. Front desk clerk will greet you. And check you in promptly. This property is A+. Rooms are up to date. This property offers all you need for a great stay. Laundry. Pool .wifi. etc. They have exceeded my expectation. Will return. Thanks to all the staff behind the scene who make it possible. To enjoy a safe clean room.... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Dear UREyes, It is a pleasure to do all we can to make your stay a joy. Our frontdesk personnel are keen to be friendly and courteous and take care of our customers. Thank you. More 

Eudora, Kansas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 13, 2014

Hotel is located about 10 mins west of downtown on a main thoroughfare, in a business district close to the highway and many nearby restaurants. Also close to OSU-OKC. My husband, adult son and I stayed in a penthouse room. The penthouse had an actual bedroom with a tv and attached full bath. The living room (with a sofa sleeper)... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Elizabeth M, Thank you for your kind comments. That attention to detail is important and the new General Manager (arrived in September) have worked with our housekeeping/engineering staff to pay attention to such details. Your comment helped us to improve. Thank you. More 

Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 19, 2014

While my wife and I were vacationing in Oklahoma City, we stayed at the Residence Inn Oklahoma City West. Over breakfast that morning, Amber Hunsucker from the hotel introduced herself to us. She said if there was anything she could do to help us, then to please let her know. We later found out that she really meant her kind... More 

Was this review helpful? Yes
Nik K, General Manager at Residence Inn Oklahoma City West, responded to this review

Thank you for the great review. I appreciate you taking the time to recognize our associates as well. We look forward to welcoming you back soon. All the best, Nik More 

1 review
3 of 5 stars Reviewed August 9, 2014

The room was cozy, several buildings make up this condo like complex. There is a nightclub next door near the front buildings so you can hear the loud bass of the music beating. Although the room is cozy with a real fire place, it lacks TLC. Air filter in the AC unit was very very dirty, bathtub needed re caulking... More 

Was this review helpful? Yes
Nik K, General Manager at Residence Inn Oklahoma City West, responded to this review

Lori W, Thank you for taking the time to review your experience at our hotel. I'm sorry we didn't quite meet up to your expectations, or ours for that matter. Please feel free to reach out to me personally next time you are in the OKC area, so we can ensure you receive service that you expect. Kind Regards, Nik More 

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Additional Information about Residence Inn Oklahoma City West

Address: 4361 West Reno Avenue, Oklahoma City, OK 73107
Location: United States > Oklahoma > Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Oklahoma City West 3*
Number of rooms: 135
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Also Known As:
Residence Inn Oklahoma City West Hotel Oklahoma City
Oklahoma City Residence Inn

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