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Residence Inn Oklahoma City West

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4361 West Reno Avenue, Oklahoma City, OK 73107
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Residence Inn Oklahoma City West
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Residence Inn Oklahoma City West
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112 reviews from our community

Traveler rating
    49
    30
    13
    12
    8
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23
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48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston
Senior Contributor
40 reviews 40 reviews
38 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For less than the price of a Courtyard or a Hampton Inn I got a studio apartment with a full kitchen, living room with fireplace, free breakfast and free WiFi - not bad right? Well, let's just say not terrible. I liked having all that space, but this location is in desperate need of some serious renovating. I'm going to... More 

Was this review helpful? Yes 1
Paul C, General Manager at Residence Inn Oklahoma City West, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Oklahoma City West with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2015 via mobile

I love the Marriott hotel brands. We have come to expect an excellent room and for that reason don't bother reading reviews anymore. This was a very costly mistake! We are currently trying to sleep in building 5 and it is absolutely impossible due to loud and obnoxious music blaring. You can't put a price on a good night of... More 

Was this review helpful? Yes 2
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

We are sorry for your experience, if there is anything we can do, let us know. More 

1 review
5 of 5 stars Reviewed March 5, 2015

As a Lifetime Platinum Member of the Marriott Rewards program, I have the highest standards. As a senior executive of one of the largest training companies in the world, I value world class service. I say all thumbs up for this property: clean, attentive service oriented staff, leadership that values it's employees and staff that truly care for and about... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

We are so glad you enjoyed our hotel and thank you for mentioning one of our associates. We work hard to cover the details, to make sure your stay is comfortable and enjoyable. More 

Portland, Maine
1 review
5 of 5 stars Reviewed February 12, 2015

Just completed a great stay at this Residence Inn. What drew me here was the location, room amenities (kitchen) and food available. I have to say that everything exceeded my expectations. The rooms are a bit dated, but I knew that before I came. These weren't built yesterday, but they are much more spacious than other extended stay hotels. As... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

We are very happy you experienced the joy of our Residence Inn. Our staff, both Roger & Olivia, did outstanding jobs with the Super Bowl party. We hope you will be able to come and be our guest, again! More 

Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015 via mobile

My job requires me to travel and Oklahoma City is a frequent place I have to spend several days at a time. I have been coming to this location for over 10 months. Infact, I had my last quarterly meeting at this hotel. We used their meeting room and had employees from all of OK and AZ. Everyone loved their... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Thank you so much and we are glad you enjoyed all of your stay, including our meeting room. We esspecially are indebted to our front desk and engineering team for their responsiveness. Thanks for noticing! More 

Kansas City, Missouri
Top Contributor
171 reviews 171 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed February 1, 2015 via mobile

Prompt and courteous check- in. Nice Buffet at the evening social- No need to go out for dinner because Salad and Penne served. Also free breakfast. Older Residence Inn is well kept and clean. Nice grounds kept up well. All rooms open to outside and upstairs rooms require a climb so make your request known. Pets allowed with a $100... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

It sounds like you've very happy with our hotel, except for the HDTV's that come standard with Residence Inn properties. We really regret the inconvenience you experienced. We do have an very responsive team to address technology issues on those rare occasions. We really work hard to please our guests, so your comments are very disappointing to read. If you... More 

Atlanta, Georgia
Top Contributor
149 reviews 149 reviews
28 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 24, 2015

Having stayed in many Residence Inn across the country I knew what to expect. The location is convenient, but in a small City, most everything is convenient. 15 minutes from the airport. I stayed in the penthouse in building 2. Adequate, but I felt a little unsafe with the stairs to my room being very easily accessed by anyone walking... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Anne, thank you for your review. Feeling secure at any hotel is certainly a priority item. As with other hotels, we do use locks that employ current technology in that access can only be achieved with our programmable key system and other door security measures. However, unlike other hotels, with guest safety in mind, we do employ uniformed security to... More 

Abu Dhabi
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 15, 2015

Rooms are standard Residence Inn - spacious, full kitchen, adequate work area when not eating. They serve a meal M-Th evening, for those who do not wish to go out - Hamburgers & Hotdogs; pasta; Southwestern Salad bar; BBQ; etc. Nothing fancy, but eatable.

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Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Thank you for the nice comments. We are glad you felt comfortable here. More 

Germantown, TN
Top Contributor
56 reviews 56 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 25, 2014

Please note, they only have queen sized beds. We thought a "penthouse" would be nicer so we booked that. Once there we realized the penthouse was up a flight of stairs! With the amount of luggage we were carrying we opted to go back to the front desk and opt for a lower level first floor room. Unfortunately upstairs the... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

We're sorry that this was not explained, but we don't have any king beds, only standard-sized queen beds. We do have penthouses (as called by Marriott International) that have a private queen bedroom, shower, sink and flatscreen HD-TV for non-family members to share, say from the same company, yet they do share our full-sized and accessorized kitchen. We are well... More 

Boise, Idaho
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 14, 2014

I hate to give a business a bad review because of something that is outside of their control, but this is unfortunately a time where I need to. The front desk staff was friendly and helpful and the lobby was clean and made for a pleasant breakfast after a long night of not sleeping because of the pounding bass from... More 

Was this review helpful? Yes
Paul C, Director of Sales at Residence Inn Oklahoma City West, responded to this review

Chris W, Thank you for your review and we regret your inconvenience, but we have addressed the bass vibrations with our business neighbor. Now there are no noise complaints, a result of our front desk and security staff addressing customer complaints and by sitting down with them and reaching solutions. We appreciate the owners of the club and their willingness... More 

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