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Sheraton Oklahoma City Downtown Hotel

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One North Broadway, Oklahoma City, OK 73102
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Sheraton Oklahoma City Downtown Hotel
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Sheraton Oklahoma City Downtown Hotel
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407 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Los Angeles, California
Top Contributor
108 reviews 108 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed today NEW

Nice hotel with professional and polite staff. Stayed here for a weekend so we could be close to the start of a 10K race. Walked over to Bricktown for dinner. Would definitely stay here again if back in the OKC area. Only negative was the price for parking which is typical of any downtown hotel

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Vinita, Oklahoma
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

I can't say enough about the staff being so friendly & willing to help, Marissa Herrera, at the front desk, was willing to spend time with you. She satisfied every question you have. So friendly & helpful. Sheraton should be proud to have such a caring employee

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Alaska
Top Contributor
159 reviews 159 reviews
47 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel is in a great location within walking distance of many attractions. The bombing memorial is only a 5-10 min walk and Bricktown is only 10-15 mins away. The staff at the front door and reception were all friendly and efficient. The room was clean and comfortable and I enjoyed all the amenities. The downside for me was the... More 

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. Your comments will be shared with our team. We hope to welcome you back to our hotel very soon! Sincerely, Rafael A. Carmona Director of Hotel Operations More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Staff were great, room was very clean and comfortable, valet were on top of things. Thank you for not falling short of responsibilities Sheraton, the staff should be proud and all looked happy to work there.

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Ponca City, Oklahoma
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is one of the priciest hotels in downtown OKC. The rooms were nice, the staff were friendly. We choose this hotel because of its location and parking structure. The structure was under renovation so we had to park blocks away and then could not remember where we parked. We did have the option of paying for valet parking but... More 

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. ps The parking garage renovation is completed!!! Sincerely, Rafael A. Carmona Director of Hotel Operations More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have stayed at the Sheraton OKC many times and enjoyed every visit. It's in a great location and walkable to the sites in downtown. We enjoyed the manager's reception they have on Wednesday nights. Patricia Alva greeted us and was so welcoming and willing to assist us in any way we needed. We look forward to our next visit.

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Valued Guest, Thank you for the great review of our hotel! We are happy to learn that you enjoyed our SPG reception. We look forward to welcoming you back soon. Sincerely, Rafael A. Carmona Director of Hotel Operations More 

Colwich, Kansas
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We had booked two nights at the Sheraton through Priceline. When we arrived we were greated by staff in a rush to valet our car. We quickly gathered up and threw everything on a cart. When we went to check in we were told that bedbugs had been found in a room and that they had to close off several... More 

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I would just like to say that the customer service we received was amazing. At check in they provided my daughter with a toy just for staying at the hotel. My daughter was so excited to see a wagon full of toys. I have never seen a hotel do that before in all of my travels. At the time of... More 

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are happy to learn that your daughter enjoyed searching for a toy upon arrival. We are also glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael A. Carmona Director of Rooms Operations More 

Top Contributor
56 reviews 56 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sheraton of Oklahoma city was a nice facility, which it should be for the price. Our stay was just so-so and although the things that I found disappointing are not major, I still would not book there again. Items an upscale facility that you should expect: -A bar of soap to wash your hands at the bathroom sink. -A... More 

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Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. Your candid comments are greatly appreciated and will be shared with all managers. We hope to welcome you back to our hotel very soon! Sincerely, Rafael A. Carmona Director of Rooms Operations More 

Oklahoma City, Oklahoma
1 review
5 of 5 stars Reviewed 2 weeks ago

There were a few issues with my reservation when I left Baltimore. By the time I arrived, Patricia, Marissa, and Jeremy had it completely taken care of for me. Not a single inconvience for me. They were great!

Was this review helpful? Yes
Rafael C, Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel and comments made about our associates. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael A. Carmona Director of Rooms Operations More 

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