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Sheraton Oklahoma City Downtown Hotel

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One North Broadway, Oklahoma City, OK 73102
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Sheraton Oklahoma City Downtown Hotel
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Sheraton Oklahoma City Downtown Hotel
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

From the moment we stepped on the SPG carpet at check in, Colin made us feel like royalty. He quickly explained the Gold benefits at check in. Our room was immaculate. The breakfast for Gold members exceptional as well as the hostess for breakfast. The concierge desk was extremely helpful in giving us directions to the Memorial and Museum. Nothing... More 

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London, United Kingdom
Top Contributor
60 reviews 60 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed as part of a group trip. Rooms are clean, comfortable and spacious. Staff were helpful in pointing out places of interest and organising taxis. Located within walking distance of entertainment area of Bricktown an key tourist sites.

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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Not the best Sheraton I've experienced as far as condition and newness. But we got a great deal on our room rate through the top bid your own price site. The staff was impeccable. Made sure we were happy at every angle. I would stay here again for sure.

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello Chris G., Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you received a great deal on your room and that you... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff were fantastic, we can't say enough, but we will try. We are moving from Ohio to Oklahoma City and we visited the Oklahoma City Sheraton to look for a new home, job interviews, and getting our lay of the land. Front Desk Staff - Amazing - Jeremy, Katrina, Jhanhae From the warm greeting, to apples, to sewing kits,... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello Jennifer S., Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you received friendly and helpful service from the staff around the... More 

Oklahoma City, Oklahoma
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived at the Sheraton just as an NBA team, the Thunder, was leaving the lobby, and hundreds of college students were registering for a convention. Sounds like the makings of a perfect storm, yes? Not at the Sheraton! My check in was seamless, including valet and bell, and the reception desk processed guests with the fluidity of a synchronized... More 

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DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello NWaggoner, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you received great service from our staff during a very busy time... More 

1 review
5 of 5 stars Reviewed 1 week ago

Without a doubt this particular hotel ranks among the best I have stayed in and I'm a world traveler. Seriously from the beginning of booking upon arrival to a room it all started with 5 stars. However what's really topped off my trip what's up simple call to room service and Karen who answer the phone absolutely, was the trademark... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello David C, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you had a pleasant stay with your family and that you... More 

Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 3 weeks ago

FOUND A CONDOM on our floor (at 1am) from previous guests, unreal how pathetic housekeeping didn't clean this room, went to front desk to attempt to get a refund and just leave (at 130 am), THEY WONT REFUND A PREPAID ROOM, which is required to even hold the room in the first place. MY wife and I tried to work... More 

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DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello russ B, Thank you for providing feedback concerning your most recent experience at the Sheraton Hotel Downtown Oklahoma City. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings and the inability... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It took 20 minutes for an attendant to check us in. After a long wait we were checked in to a dirty room, which apparently "happens all the time." The elevators were loud and the noise of them traveling up and down on the floors was audible in room. The room had a sour odor and the bed was horribly... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello April S., Thank you for providing feedback concerning your most recent experience at the Sheraton Hotel Downtown Oklahoma City. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings and the inability... More 

Tulsa, Oklahoma, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed overnight at the Sheraton Oklahoma City Downtown for a girls night with my daughter, niece and sister. The hotel is in a convenient location, just blocks from Bricktown, restaurants, and nightlife. The parking situation wasn't bad for a downtown garage. The entrance is around the corner from the main entrance to the hotel and is also used for... More 

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DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello D_Hurd1913, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you had a pleasant stay with your family and that you enjoyed... More 

Atlanta, Georgia
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here for four nights and had nothing but problems nonstop. I almost fell in the lobby as the floors were being worked on and the carpet underneath me was yanked literally out from under me as I was walking to the elevator. There weren't any signs but that was the least of the issues I had. Parking- ok the... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello running_awaygirl, Thank you for providing feedback concerning your most recent experience at the Sheraton Hotel Downtown Oklahoma City. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings and the inability to... More 

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