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Sheraton Oklahoma City Downtown Hotel

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One North Broadway, Oklahoma City, OK 73102
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Breakfast for 2 Included
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Sheraton Oklahoma City Downtown Hotel
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Sheraton Oklahoma City Downtown Hotel
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474 Reviews from our TripAdvisor Community

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Traveler rating
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    144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Gladstone, Missouri
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I expected far better from a Sheraton Branded Property. The room, while clean, lacked the amenities you come to expect at certain brands. The bath room was tiny, the stopper on the tub was missing. There was no safe or mini fridge in the room, just a bare bones room. That being said the bed was comfortable and well appointed,... More 

Was this review helpful? Yes
Dallas, Texas
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I had a great time during my stay at this hotel from the very beginning when I called to cancel one room because my mom got sick and couldn't make the trip, spoke to Collin over the phone who was a great help, he even remembered upon check in and asked me about my mom. Collin took great care of... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear krwesley2000, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered a helpfully staff, especially great service from Colin. In addition... More 

Oklahoma City, Oklahoma
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I was attending a convention at the Cox Center across the street and took a colleague to the Sheraton for lunch. The menu had very few options. It was dirty and there were flies. Service was terrible. Never once did anyone refill my water or was even around for me to ask for more water. The food was terrible. The... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello lorriebamford, Thank you for providing feedback concerning your most recent experience at the Sheraton Hotel Downtown Oklahoma City. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest at the restaurant. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcomings. We... More 

McKinney, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Peeling paint, very tight bathroom, ac barely able to keep up.....those are just a few small issues that I came to accept because as soon as you enter you realize this is not a 3 or 4 star property. The main issue I had trouble with was the lack of customer service. I would not have thought twice had it... More 

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Tulsa, Oklahoma
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is nice and the guest services staff really make the hotel (with the exception of one concierge who was too interested in parking a Porsche to answer our questions). The rooms are comfortable and clean, however the bed was a bit hard. We had an issue with our shower the first day but once reported it was completely... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Rachel W, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you encountered our great staff, enjoyed your room and the buffet... More 

1 of 5 stars Reviewed 6 days ago NEW

This hotel is extremely disorganized. They lost one of reservations. After four days of phone calls and hours on the phone they finally found it. But not before they told me I never reserved two rooms. Even though I had an email confirmation. The experience at this hotel was miserable. I have never left a hotel feeling so upset. Even... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Hello Mary J, Thank you for providing feedback concerning your most recent experience at the Sheraton Hotel Downtown Oklahoma City. Please accept my most sincere apologies for the obvious frustrations you experienced while you were our guest. I appreciate you detailing the problems you encountered and I hope that will accept my personal apology for the shortcoming. If this issue... More 

Joplin MO
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a Business show, rooms are adequate and clean, lobby nice and front desk very polite and curious, parking garage was convenient. My best recollection was the pm bar staff, very entertaining and nice. I had a great sleep on a comfortable bed and hot shower in the morning with nice amenities. would defiantly stay here again.

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear VikingElad, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you found a comfortable room and that our staff was polite and... More 

Dallas, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Needed an affordable place to stay downtown for a wedding weekend and was just expecting to crash here. However, once my husband and I arrived we realized this would not be the case! We made several trips to the hotel bar for happy hour and late night drinks/snacks and always encountered friendly staff. The lobby has been updated and is... More 

Was this review helpful? Yes 1
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear Autumn H, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to hear that you encountered a friendly staff, great room and that we exceeded... More 

Olathe, Kansas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled to OK City for a dance competition. The hotel was great~ the staff was great and even upgraded my room upon arrival. They also provided parking passes so I would not have to pay for the $10 self parking fee. Starbucks in the lobby was great and the barista was very nice. We visited the pool, which was a... More 

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear 1HotMama36, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. We are happy to hear that you encountered a great staff that was able to upgrade you and... More 

Dallas, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are very nice. smooth check in - had a bit of trouble with the "gentleman" in the next room but the hotel management remedied immediately, even followed up with a checkup and an apology. The pool is small and pool furniture in need of a

Was this review helpful? Yes
DavidSSheratonOKC, General Manager at Sheraton Oklahoma City Downtown Hotel, responded to this review

Dear DCTX2014, Thank you from the staff and management at Sheraton Downtown Oklahoma City for taking the time to provide us feedback. Having a friendly and welcoming staff, comfortable rooms and great amenities are some of the many goals we strive for. It is wonderful to know you encountered a helpful staff and management that was able to assist you... More 

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