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Residence Inn Oklahoma City Downtown / Bricktown

Certificate of Excellence
3.0 of 5
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400 East Reno Avenue, Oklahoma City, OK 73104
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Residence Inn Oklahoma City Downtown / Bricktown
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Ranked #18 of 146 Hotels in Oklahoma City
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 weeks ago
Jessie_Scheef444 Tulsa, Oklahoma
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219 reviews from our community

Traveler rating
    136
    58
    12
    7
    6
See reviews for
62
43
17
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Loved the convenience of being right on Bricktown, that is why we chose the hotel. Very clean and nice size rooms. The lobby was gorgeous as well. However, when we wanted to ask the service desk questions or bought snacks at the little store downstairs it was hard to find a staff member. The only downfall we had is that... More 

Was this review helpful? Yes 1
KristinChambless, Guest Relations Manager at Residence Inn Oklahoma City Downtown / Bricktown, responded to this review

Dear Guest Jessie_Scheef444 Thank you for staying with us at the Residence Inn Bricktown Oklahoma City! I appreciate the time that you took out of your day to provide us with feedback. I apologize that you experienced some service opportunities during your stay. There is not an excuse for someone not being available to assist you at the front desk... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I stayed there with my sisters and when we left they charged us $250 for a "broken lap", they didn't call they just charged us with out letting us know. When we called up there they wouldn't let us speak to a manager and then accused us of pole dancing on the lap. I will not be staying there ever... More 

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KristinChambless, Guest Relations Manager at Residence Inn Oklahoma City Downtown / Bricktown, responded to this review

Dear Guest Tawny f, Thank you for staying with us at the Residence Inn Bricktown Oklahoma City. I am disappointed to hear that you did not enjoy your stay with us. We appreciate your feedback and we continue to strive to provide excellent customer service. We take each survey very serious and use them to train our staff. Again, thank... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 10, 2015

Driving cross country with an overnight stop in OKC. I arrived at 3am and the lady at desk was super nice setting me up for a 2pm checkout understanding the regular noon wouldn't give me much rest. Super nice clean and quiet room. Woke up find some great amenities in the hotel. I missed the breakfast unfortunately but got to... More 

Was this review helpful? Yes 1
Cocoa Beach, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2015

We had a great stay at the Residence down in Bricktown. This hotel is well kept and within walking distance to lots of restaurants and events. The hotel staff was great, especially during the storm we had during out stay. Victoria Rubio was amazing at the front desk and was so hospitable. She was quick to take care of any... More 

Was this review helpful? Yes 3
Kansas City, Kansas
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 18, 2015

We were in OKC for a meet and this hotel offered a big enough space for a couple of moms and girls to stay together. Breakfast was good and they had plenty. Staff was friendly. Our room was ok. Paying for parking stinks, especially when there isn't enough space and you sometimes have to park a ways away.

Was this review helpful? Yes 2
Iowa Park, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 17, 2015

The room was very nice. But parking is horrible. We were charged $20.00 a day to park an the second day we had to park in the parking lot next door an walk over, all after paying $300 a night! This is one of the first hotels in a long time where there were charges we weren't told about! When... More 

Was this review helpful? Yes 1
Randy L, Front Office Manager at Residence Inn Oklahoma City Downtown / Bricktown, responded to this review

Hello Darla, Please reach out to me so I can get this resolved for you immediately. The phone number is 405.601.1700, I'd be happy to discuss your stay with you. More 

Edgewater Park, New Jersey
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 4, 2015

Staying downtown while traveling to Oklahoma City is definitely worth it. The Renaissance Marriott is clearly the best, but after staying at many of the Marriott properties in OKC the residence Inn Bricktown is worth a return. The location is ideal walking distance to the minor-league ballpark and many restaurants. As a Marriott platinum member I got upgraded to a... More 

Was this review helpful? Yes 1
Denver, Colorado
Top Contributor
136 reviews 136 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 3, 2015

I would have given this a 5 if there wasn't construction in the lobby going on at that time. No area available to meet or get coffee in the morning. My boss was not happy but we walked to Starbucks. Besides that it was a great room, very comfortable. I only stayed one night but it was good.

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Wisconsin
Top Contributor
52 reviews 52 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 14, 2015

I stayed here for a couple of nights on a business trip. I got in late after my flights were delayed for many hours. It was nice to get up to my room and find a well-appointed suite, even if all I was going to do was get my clothes hung up, make a cup of tea and collapse. The... More 

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Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 7, 2015

My BFF and I recently stayed at Residence Inn for our girls weekend. We had a 2 bedroom, 2 bath suite on the 2nd floor. The room was spacious, clean, and quiet, which met our needs well. The location is great! We walked all over Bricktown, and drove all over the city. My only complaint is about parking. We paid... More 

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