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Crowne Plaza Oklahoma City

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2945 NW Expressway, Oklahoma City, OK 73112-5463
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Crowne Plaza Oklahoma City
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Crowne Plaza Oklahoma City
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203 reviews from our community

Traveler rating
    46
    52
    40
    32
    33
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34
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73
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Westpoint, Indiana
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The customer service was exemplary. The only reason this did not get the full good rating is that I have become accustomed to a refrigerator and microwave. The microwave I can do without but I do like having a refrigerator. Everything else was great.

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Phowey63, Thank you for taking the time to give us feedback on your recent stay. We are glad to hear that you were pleased with our service, as we take great pride in offering the very best service available. Please let us know the next time you're in OKC, and we'll be sure to set your room up with a... More 

Raleigh
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel was clean and customer service was good. Location was great for all the places you may need to go in OKC. Good restaurants were near by and commute was easy. If your in the area, I recommend this hotel.

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Patrick E, We appreciate you taking time to give feedback about your stay with us! Many of our other frequent guests also feel that the location is very beneficial for a number of reasons. We hope to see you again soon! Thank you, Jeff Everson Assistant General Manager More 

Contributor
11 reviews 11 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 weeks ago

The OKC Crown Plaza is one of the better CP's that I have stayed at. The hotel staff are nice and for you breakfast eaters, the buffet is pretty good. The rooms are pretty comfortable but those can stand a minor upgrade. I do think however, the bed was pretty darn nice (or I was tired one). I was tempted... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear Chris H, Thank you for your feedback regarding your recent visit at our hotel. It is very heart warming to know that you liked our breakfast buffet and found the rooms comfortable. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you... More 

Albuquerque, New Mexico
Top Contributor
50 reviews 50 reviews
12 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 21, 2015

This is not what you'd expect from a Crowne Plaza. It was comfortable and functional, but not much more. Has the feel of an older property (such as a holiday inn) that they tried to glam up a bit. Rooms aren't very big and bathrooms aren't very fancy. Had $6 breakfast option that was good. If you can get these... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear DJM7859, Thank you for taking the time to review our property. I am pleased to note that you found the rooms comfortable and functional and breakfast option was good. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. It seems that we were not able to meet... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed February 27, 2015

After reading some of the earlier reviews I can't believe we're talking about the same hotel. I had personal interaction with several of the staff and found them all to a person to be amazingly beyond pleasant - it was almost a contest to see who could be more helpful. From the asst mgr Jeff to front desk hosts Shea,... More 

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

just-as-i-see-it, Thank you so much for your kind words! We truly love all our guests here, and want them to feel like they're in a home away from home. Please come and visit us again soon. Thank you, Jeff Everson Assistant General Manager More 

Edmond, Oklahoma
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 15, 2015

Stayed at the Crowne Plaza with finance during their Valentine's special--room, champagne, chocolate strawberries and a four-course meal. It was busy at check-in and surprisingly our room was not ready so they upgraded us to a better room and, "for the inconvenience," Shae (front desk) provided us complimentary bar drinks and breakfast coupons, so we came out a lot better... More 

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

dnelson100, Thank you so much for taking the time to give us your feedback! We are pleased to hear that you enjoyed your stay, and that are staff was able to provide you with everything you needed. We hope to see you again soon! Thank you, Jeff Everson Assistant General Manager More 

Houston
Top Contributor
52 reviews 52 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 11, 2015

I've stayed here a few times while traveling for business by luck of the draw. If I wasn't using Priceline to bid, I probably would choose a different hotel. Not that this property is horrible, but it is showing its age. The common area, though small, is nice and clean. Elevators are very small, really only 2 adults, each with... More 

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Wardsntx, Thank you for taking the time to give us feedback about your recent stay. We were overly glad to hear that you did enjoy some of our amenities, and our friendly staff. We take guest feedback very seriously, and will be working diligently to rectify the issues you discussed with our property. We do hope that you will come... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
2 of 5 stars Reviewed February 8, 2015

Stayed here for a quick weekend away with a friend. We arrived earlier than planned (around 2pm) and tried to check-in so we could drop off our bags and grab lunch. The room wasn't ready, but the front desk decided to upgrade us to a cabana room at no charge. This is where the good ends, and the bad begins.... More 

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Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Tarek E, Thank you for taking the time to give us feedback on your stay. I want to deeply apologize for the issues you had during your time with us. We take service very seriously here, and were saddened to hear of the delays experienced trying to get a remote. Please rest assured that we will be working with our... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2014

I stayed here one night for the Flaming Lips Christmas party downtown. I was greeted as an IHG gold member, given a free drink coupon, and 400 extra bonus points. The service at the bar/restaurant and front desk was excellent. Special shoutout to Sunshine at the front desk for being super friendly! The personalized thank you card under my door... More 

Was this review helpful? Yes
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

awdok, Thank you for taking time to give us feedback on your visit. We were very pleased to hear that you enjoyed staying with us so much! Sunshine, and the rest of our staff love going above and beyond for all our guests. We hope to see you again in the future. Thank you, Jeff Everson Assistant General Manager More 

Champaign, Illinois
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 25, 2014

First off, I'd like to say the staff really tried to make the list of the visit, but the hotel just failed to deliver. It's a pretty old run down hotel, and it's obvious they want to put as little money as they have to into it. I had to change rooms because the air conditioning didn't work in the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear felixmadera, Your taking some time out of your busy day to write us a feedback regarding your recent stay is much appreciated. Thank you for noticing the effort of our hotel staff members to help you attain the ultimate guest experience. On the other hand, It is regretful to learn that you found our property dated and in dire... More 

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