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Crowne Plaza Oklahoma City

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2945 NW Expressway, Oklahoma City, OK 73112-5463
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Crowne Plaza Oklahoma City
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Crowne Plaza Oklahoma City
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212 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Louis, Missouri
Level Contributor
92 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

As a gold member of IHG, I tend to stay with the brand and have never been disappointed with any crowne plaza properties until this visit, more like Motel 3. The room was not ready at check in, it was not ready until 4 p.m. the door handle was in such disrepair that I had to use my shoulder to... More 

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Houston, Texas
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We always have a warm welcome from the front desk staff at this property. They are always very accommodating. The rooms are clean, but could us a little updating. The restaurant food is good and the bar is great!

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A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

This is an older hotel that could use Alittle updating. No refrigerator or microwave. And the elavators need up dating as well. Bed was comfortable however shower did not have much water pressure. And not recommend the lounge. Only one woman working so service was slow and expensive. Bring your own bottle to room. Not worth stopping. Won't recommend and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Oklahoma City, responded to this review

Dear Valued Guest, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed. However, we’re sorry we fell below your expectation regarding the room amenities, shower pressure and customer service which was unacceptable. We will address these concerns. I assure you... More 

COOKSON
1 review
2 of 5 stars Reviewed May 29, 2015

Booked a king room, they tried to give me 2 double bed room. Elevator small and run down. Ice machine did not work on floor of my room. Booked a room for my mom, she tried to check in after 3pm, but room wasn't ready. It took 2 hours to get her a room. Then when they did get her... More 

Was this review helpful? Yes
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

PIPER F, Thank you for taking the time to give us feedback on your stay. We are always looking to improve, and appreciate any input we can get from our guests. We were very sorry to hear about the issues you experienced during your time with us. Please know that we are using the information you gave to streamline all... More 

Lewisville, TX
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 26, 2015

Most people don't write a review unless they have a problem, which I did. That does not mean this isn't a good hotel but it does mean that it has room for improvement and that it represents a certain style. I found the room to be totally acceptable for the $100+ price range. Everything worked even if there was no... More 

Was this review helpful? Yes 2
Prosper, Texas, United States
Level Contributor
173 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 20, 2015

I stayed here for a conference. The desk staff and everyone else I encountered while there was great. Professional, attentive, and made me feel at home. As for the room, it was clean and nice - the floor to ceiling windows are a nice touch - but the hotel in general needs an update; some parts of it seemed a... More 

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Tulsa, OK
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 13, 2015

My wife and I attended a concert in OKC and wanted a nice place for a one night getaway for just the two of us and the Crowne Plaza did not disappoint. We've been to this property once before and we noticed the nice upgrades/updates to the hotel. We were warmly greeted at check-in and really appreciated the available upgrade... More 

Was this review helpful? Yes
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Tulsa_Foodie, Thank you so much for your kind words. We were delighted to hear that you enjoyed all we had to offer! We hope to see you again soon. Thank you, Jeff Everson Assistant General Manager More 

Branson, Missouri
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 10, 2015

I've used this hotel for conferences with three different companies over the course of the last decade. It is an ok hotel but whomever was in charge of the physical maintenance of the hotel has clearly died and been replaced by someone's nephew. Of the 9 ice machines in the hotel one works. The front door revolves 24/7 and steaks... More 

Was this review helpful? Yes 1
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

TaylorPettit, I wanted to thank you for taking the time to give us feedback on the hotel. We were very sorry to hear about the issues that came up during your stay. Please know that we are taking what you said to heart, and working diligently with our maintenance staff to remedy the problems you noted. We hope you will... More 

Dallas, TX
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 26, 2015

I visit OKC fairly often for family and I usually prefer not to stay in the higher priced rooms downtown or further north if possible. After 15 years of regular travel to OKC I finally ended up at the Crown Plaza last night and, in my opinion, it is currently the best option available in the Penn Square area (my... More 

Was this review helpful? Yes 1
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

David W, Thank you so much for taking the time to give us some feedback on your stay! We appreciate the kind words, and hope to see you again soon. Thank you, Jeff Everson Assistant General Manager More 

Westpoint, Indiana
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 22, 2015

The customer service was exemplary. The only reason this did not get the full good rating is that I have become accustomed to a refrigerator and microwave. The microwave I can do without but I do like having a refrigerator. Everything else was great.

Was this review helpful? Yes
Crowne P, Manager at Crowne Plaza Oklahoma City, responded to this review

Phowey63, Thank you for taking the time to give us feedback on your recent stay. We are glad to hear that you were pleased with our service, as we take great pride in offering the very best service available. Please let us know the next time you're in OKC, and we'll be sure to set your room up with a... More 

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