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Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway

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3141 Northwest Expressway, Oklahoma City, OK 73112
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Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway
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250 Reviews from our TripAdvisor Community

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Dallas, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

The rooms were very dirty, and the grounds had needles and druggies all over. The halls smelled of marijuana, and urine. I walked into my room, and to my surprise there was a rat there to greet me. The air conditioner was very loud, and did not work. I requested another room, and it was even worse. Do not stay... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank christyl r
Austin, Texas
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was disappointed by the lack of customer service. The room was ok, but the breakfast was bad. The bacon was so thin and dry it broke apart in my hand. In the future I would plan ahead for different breakfast plans. The bed was also kind of uncomfortable.

Helpful?
Thank GBarnett8914
RobOklahomaCity, General Manager at Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway, responded to this review

Thank you for the feed back on customer service that issue will definitely be addressed, on the bacon it is precooked in micro but I will also talk with our hostess to see if she is maybe over-cooking, as for the uncomfortable, sorry this is the type Carlson requires we use, again thank you for your comments. More 

Minnesota
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Picked this hotel because of location for our activities. This is a extremely dated building, especially in the bathroom. The bedroom was fine and the area clean, but don't think I could go back. Many other hotels in the area and lots of restaurant choices.

Helpful?
Thank StillwaterMinn
RobOklahomaCity, General Manager at Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway, responded to this review

yes this is older building before hotel it was medical building, but we have done several renovations in the past years, from painting, carpet, furniture, new bathroom fixtures, and we are still doing more new caulking in all rooms, new tub liners, as you know a building of this type requires constant care, it is like applying anti wrinkle cream... More 

Ada, Oklahoma
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing bad, but for the price quite good. The bathroom was very nice. There were extra pillows in the room. There was a small fridge and microwave, but no safe. There were cookies at the front desk. I tried the room service company, Order Inn. I thought I would give it a try as it was a third company that... More 

Helpful?
Thank Tre_Landrum
Texas City, Texas
1 review
1 of 5 stars Reviewed 4 weeks ago

Bed was dirty. In room 15 minutes, left for business. Staff said they were not going to clean it, but I could change rooms. Worried about cleanliness, so I decided not to stay. Told by Manager I would have full refund, then received call back from GM who said she changed her mind because I used the bathroom. She charged... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank disgustedbyGMtoo
RobOklahomaCity, Manager at Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway, responded to this review

As I stated to you on your other complaint, the room had been used, someone took shower, the person at the desk is not authorized to make any adjustments, I give you the 50% off because of the sheet, and we did offer to move you, but you felt the other room change would be the same, so you stated... More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
5 of 5 stars Reviewed January 4, 2016

This was a very good hotel, clean rooms, clean bathrooms, lobby clean, great customer service from all front desk clerks. Located in great location for easy access to different restaurants. Will stay here again!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Breonna P
RobOklahomaCity, General Manager at Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway, responded to this review

thank you for your comments and we do look forward to seeing you again when in the area. More 

Fort Polk, Louisiana
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 1, 2016

We stayed here twice within two weeks. The breakfast is pretty standard. One time we were offered cheese omelette and the next was scrambled, omelette was much better. Clean room, tight hallway, convenient location off of the highway. We would definitely stay here again for the price.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jeannette F
RobOklahomaCity, General Manager at Country Inn & Suites By Carlson, Oklahoma City at Northwest Expressway, responded to this review

thank you for your comments, I will pass on the information to our Breakfast Hostess that the omelettes are better than the scrambled, look forward to seeing you again when in the area. More 

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