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Residence Inn Oklahoma City South/Crossroads Mall

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1111 East I-240 Service Road, Oklahoma City, OK 73149
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Residence Inn Oklahoma City South/Crossroads Mall
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Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
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56 Reviews from our TripAdvisor Community

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Traveler rating
    20
    16
    9
    9
    2
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20
8
5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Elburn, Illinois
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Oklahoma had terrible storms, including some tornadoes when we drove to Oklahoma City from St. Charles, MO on our way to Phoenix, AZ. The storm was over when we reached The Residence Inn, but the parking lot had ice cold water flowing thru it - not their fault of course. The rooms are in groups like little townhouses and the... More 

Was this review helpful? Yes 1
Level Contributor
212 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a Gold Member with Marriot i spend alot of night with them. I usually like the Residence Inn Hotels but this one was not up to par for me. As i approached the entrance i noticed the doors werent automatic. Not only that, but there were 2 single doors that open towards. I guess i would assume an extended... More 

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Ankara, Turkey
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed May 26, 2015

We stayed for about 3 weeks and although the decor needed some renovation and the area was almost abandoned, the hotel met our needs. I felt safe there. The staff was very nice to us and our dog and there was a nice garden specifically for walking dogs. The fitness center was small and the only free weights were one... More 

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Mike B, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for taking the time to write a review. We strive to offer all of our guests with a hassle free stay, but unfortunately we fell short this time. We take your comments very seriously as a chance to improve our service delivery. Thanks again and we hope to see you soon. Mike More 

Seaford, New York
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 stars Reviewed April 19, 2015

I recently stayed at this location for nine nights on a business trip. Im a rewards member and a Marriott Vacation Club owner. Marriott hotels are always my first choice when traveling. I have never been so disappointed while staing at a Marriott location. The location of this hotel was probably the biggest issue for me. It's not a nice... More 

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Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for staying with us and writing a review and sharing your experience. We strive to provide each and every guest with a hassle free stay. I am very sorry we fell short in regards to your expctations as I do agree we could have provided a higher level of service. I have shared your comments with... More 

Lancaster, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

Avoid the highway side of the hotel at all costs. Windows are paper thin, vehicle sounds are constant, wind whistled through gaps as if they were open. Brought our bathing suits but the chlorine levels were so high it burned our eyes while checking in so we avoided the pool. Mattresses were like big foam slabs with zero firmness, it... More 

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Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for taking the time to complete a review. It was nice to read the great comments regarding our staff. Our main focus is to provide each of our guests with a hassle free stay. We bend over backwards to make this happen. I'm sorry about the issues you did encounter and wish we could have met while you... More 

Sugar Land, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed here from 2/6/15-2/9/15. The complimentary breakfast was good with a nice variety of food such ascereals, to yogurt, juices, french toast, eggs, fruit, waffles, biscuits and gravy and more. The free wi-fi was fast and we had no problems with is. The free parking was a bonus as well. The hotel is next to a mall, which didn't... More 

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Cheyenne, Wyoming
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

I stayed here while traveling through OKC on business. I arrived at hotel at 7pm and could not find a soul at the front desk to check me in. There were guests in the pool and a guest in the lobby using the computer, but absolutely no employees anywhere. I looked around a bit and finally had to call the... More 

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Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for choosing to stay with us. We really appreciate your feedback. We take comments such as your very seriously. We have shared your coments with the team so that corrective action can be taken. More 

Oklahoma City, Oklahoma
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 2, 2015

We stayed at the Residence Inn/ Crossroads Mall on 12/15/2014. When we arrived, we were booked into a room that was not even cleaned and it smelled like smoke. We immediately notified the front desk and they were very apologetic and they moved us to another room, however, nothing was given in lieu of this experience. The second room they... More 

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Mike B, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Roomrater41, Thank you for taking the time to right a review. I am so sorry that your experience did not meet your expectation. We did share your review with all departments so we could take steps to enhance the service delivery. We hope to see you again during your next visit to Oklahoma City. More 

Saint Louis, Missouri
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed October 27, 2014

We have stayed at the Residence Inn Oklahoma City South several times. The location is great, right by the highway, with easy access. The hotel is clean and well maintained. The breakfast is very good and plentiful. The staff is courteous and responsive to your needs.

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California
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 23, 2014

- Cindy checked us in. Loved her! We had been on the road for a while and were exhausted. She offered us two free drinks upon check in. She was just too awesome! - Room was clean. - Bed was comfortable. - The kitchenette was nice to have in the room. We definitely took advantage of it! - My only... More 

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wendy E., Thank you so much for review. I have passed on your comments to our staff and gave Cyndee a special shoutout from you. We are all so glad that you enjoyed your stay here with us! Please come and see us when you travel back to Oklahoma City! We promise to have a nice comfortable bed, wonderful... More 

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