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All 141 Oklahoma City hotels

Residence Inn Oklahoma City South/Crossroads Mall

3.0 of 5 Hotel   |   1111 East I-240 Service Road, Oklahoma City, OK 73149
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Ranked #49 of 141 Hotels in Oklahoma City
A recent review
5 of 5 stars reviewed 3 weeks ago
Wendy E Salina, Kansas
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47 reviews from our community

Traveler rating
    18
    16
    5
    6
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Salina, Kansas
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

- Cindy checked us in. Loved her! We had been on the road for a while and were exhausted. She offered us two free drinks upon check in. She was just too awesome! - Room was clean. - Bed was comfortable. - The kitchenette was nice to have in the room. We definitely took advantage of it! - My only... More

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wendy E., Thank you so much for review. I have passed on your comments to our staff and gave Cyndee a special shoutout from you. We are all so glad that you enjoyed your stay here with us! Please come and see us when you travel back to Oklahoma City! We promise to have a nice comfortable bed, wonderful... More

Austin, TX
Top Contributor
133 reviews 133 reviews
119 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I do not recommend this hotel. Evening staff was indifferent. In our room, the kitchen light was out, the floor was damaged, there was not d/w soap, and the bathroom door would not shut. Breakfast featured cheap plastic plates and utensils - they said it was because the plates were all chipped but I think they do not want to... More

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for taking the time to review our property regarding your recent stay. We are sorry that you did not enjoy your stay. Thank you for the bringing the condition issues to our attention so that we may address them. We are in the process of replacing all the china and will put the new items in use as... More

Texas
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We traveled to Oklahoma to watch the Oklahoma Sooners play the Tennessee Volunteers. We arrived late from driving in from Houston, had a flat along the way and we were beat!! The staff checked us in quickly, gave us a large corner room. All of the linens were in the room and ready to go for the sofa bed and... More

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wekirks, Thank you so much for your recent review of The Residence Inn by Marriott South OKC! I am so happy to hear that you enjoyed your stay! I have shared your wonderful comments with my staff and told them to keep up the good work! Thank you for staying with us and please come back if you are... More

Norman, Oklahoma, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We would recommend this lovely hotel. Location is super--close to Norman and OKC highlights. The staff makes you feel appreciated and welcome. As an aside, the management contributes generously in the community. They recently helped us out with a humanitarian project for deployed soldiers and were extremely professional to work with and generous in their contributions.

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Stacy D, Thank you so much for your review about our hotel! We are so happy to hear that you enjoyed your stay! I have shared your wonderful comments with my staff! Thank you again for choosing Residence Inn by Marriott and please come back and see us next time you are in Oklahoma City! Lacy L. Director of... More

1 review
2 of 5 stars Reviewed September 14, 2014

The front desk staff was very helpful and courteous. Breakfast was good. However, the rooms need work. The mattress in the bed was very worn out! I felt the springs as I slept. Then the second night I saw hair on the frame. How did it get there? Not sure, but it was darn nasty to see...

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, Jeffrey R, for reviewing our hotel. We enjoyed having you but we are disappointed we were unable to deliver to deliver the experience that you expect from our property. We have directed our maintenance team to inspect the condition of the mattresses in all the rooms. Our housekeeping staff will also ensure that no hairs are left behind... More

Charlottesville VA
Top Contributor
65 reviews 65 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed September 4, 2014

Located off 240 and at closed mall, complicated route to return to east 240. Check in was a mess. Pre paid room but expedia printout said I hotel was to collect again, new employee at desk.Twenty minutes of back and forth, then manager showed up. There was quite the show of extremely fat people trying to maneuver their electric wheel... More

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, pjd190, for reviewing our property. We are sorry that we did not provide the level of service that you expect from our brand and our property. I have shared your comments with our staff and led training so that we may better serve our guests. We have also rededicated our housekeeping staff to ensure our rooms smell fresh... More

Englewood
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 3, 2014

My wife and I have stayed at multiple Residence Inns over the years (dating back to the 80s in Silicon Valley I and II) and when traveling to visit her nearby family in Moore, this is an excellent choice for our stay. I have a bad back and thanks to their bedding, I have no problems at all following a... More

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Stevebo, Thank you so much for your recent review of your stay at The Residence Inn by Marriott OKC South! We are so thrilled to know that you enjoyed your stay with us! I have shared your comments with my staff, and they were all happy to know that we took the very best care of you! Please come... More

DC area
Top Contributor
114 reviews 114 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 26, 2014

This hotel is a great value for the money. Very convenient to highways, rooms are very clean, staff is very helpful. The only weird thing is that ALL the furniture looks like you're in a nursing home. And there's a lot of it everywhere. Mind you, it's not old looking, it all looks well maintained, but it's just weird to... More

Was this review helpful? Yes 1
Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear exNYfamily, Thank you so much for your review of The Residence Inn OKC South! We are thrilled to know that you enjoyed your stay with us! We would love to have you stay with us again if you return to OKC! Thank you again and have a great day! Lacy L. Director of Sales More

Melbourne, Florida
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

This hotel is not in a particularly great part of town. Perhaps its glory days are in the past. There was no luggage cart when I checked in but the receptionist helped me with my things. Even the security guy helped. Only one elevator. My room was comfortable but old. The mattress was quite bouncy. There was no luggage rack... More

Was this review helpful? Yes 1
Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for sharing your experience about your recent stay, mromero548. We take great pride in our service and our guests' satisfaction. I am sorry that we did not deliver on the promise to our guests and we will use your input to better our level of service. Thank you again for taking the time to share your thoughts. Sincerely, More

Lafayette, Louisiana, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 18, 2014

My husband and I spent one night here with our cocker spaniel on a Midwest road trip. We arrived late, tired, and hot from our journey to find a clean, crisp room and pleasant hospitality from the front desk clerk. Hubby enjoyed the exercise room and I appreciated the green space for walking our pup. Breakfast was convenient and good,... More

Was this review helpful? Yes 1
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Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Location: United States > Oklahoma > Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn

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