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All 140 Oklahoma City hotels

Residence Inn Oklahoma City South/Crossroads Mall

3.0 of 5 Hotel   |   1111 East I-240 Service Road, Oklahoma City, OK 73149
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Residence Inn Oklahoma City South/Crossroads Mall
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Ranked #51 of 140 Hotels in Oklahoma City
A recent review
5 of 5 stars reviewed 6 days ago
wekirks Texas
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46 reviews from our community

Traveler rating
    17
    16
    5
    6
    2
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16
5
5
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Austin, TX
Top Contributor
130 reviews 130 reviews
116 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I do not recommend this hotel. Evening staff was indifferent. In our room, the kitchen light was out, the floor was damaged, there was not d/w soap, and the bathroom door would not shut. Breakfast featured cheap plastic plates and utensils - they said it was because the plates were all chipped but I think they do not want to... More

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Texas
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We traveled to Oklahoma to watch the Oklahoma Sooners play the Tennessee Volunteers. We arrived late from driving in from Houston, had a flat along the way and we were beat!! The staff checked us in quickly, gave us a large corner room. All of the linens were in the room and ready to go for the sofa bed and... More

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Norman, Oklahoma, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

We would recommend this lovely hotel. Location is super--close to Norman and OKC highlights. The staff makes you feel appreciated and welcome. As an aside, the management contributes generously in the community. They recently helped us out with a humanitarian project for deployed soldiers and were extremely professional to work with and generous in their contributions.

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1 review
2 of 5 stars Reviewed 1 week ago

The front desk staff was very helpful and courteous. Breakfast was good. However, the rooms need work. The mattress in the bed was very worn out! I felt the springs as I slept. Then the second night I saw hair on the frame. How did it get there? Not sure, but it was darn nasty to see...

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, Jeffrey R, for reviewing our hotel. We enjoyed having you but we are disappointed we were unable to deliver to deliver the experience that you expect from our property. We have directed our maintenance team to inspect the condition of the mattresses in all the rooms. Our housekeeping staff will also ensure that no hairs are left behind... More

Charlottesville VA
Top Contributor
65 reviews 65 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Located off 240 and at closed mall, complicated route to return to east 240. Check in was a mess. Pre paid room but expedia printout said I hotel was to collect again, new employee at desk.Twenty minutes of back and forth, then manager showed up. There was quite the show of extremely fat people trying to maneuver their electric wheel... More

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, pjd190, for reviewing our property. We are sorry that we did not provide the level of service that you expect from our brand and our property. I have shared your comments with our staff and led training so that we may better serve our guests. We have also rededicated our housekeeping staff to ensure our rooms smell fresh... More

Englewood
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at multiple Residence Inns over the years (dating back to the 80s in Silicon Valley I and II) and when traveling to visit her nearby family in Moore, this is an excellent choice for our stay. I have a bad back and thanks to their bedding, I have no problems at all following a... More

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DC area
Top Contributor
114 reviews 114 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a great value for the money. Very convenient to highways, rooms are very clean, staff is very helpful. The only weird thing is that ALL the furniture looks like you're in a nursing home. And there's a lot of it everywhere. Mind you, it's not old looking, it all looks well maintained, but it's just weird to... More

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Melbourne, Florida
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 12, 2014 via mobile

This hotel is not in a particularly great part of town. Perhaps its glory days are in the past. There was no luggage cart when I checked in but the receptionist helped me with my things. Even the security guy helped. Only one elevator. My room was comfortable but old. The mattress was quite bouncy. There was no luggage rack... More

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for sharing your experience about your recent stay, mromero548. We take great pride in our service and our guests' satisfaction. I am sorry that we did not deliver on the promise to our guests and we will use your input to better our level of service. Thank you again for taking the time to share your thoughts. Sincerely, More

Lafayette, Louisiana, United States
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 18, 2014

My husband and I spent one night here with our cocker spaniel on a Midwest road trip. We arrived late, tired, and hot from our journey to find a clean, crisp room and pleasant hospitality from the front desk clerk. Hubby enjoyed the exercise room and I appreciated the green space for walking our pup. Breakfast was convenient and good,... More

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

We stayed here for our Girl Scout leader retreat. Checkin was easy rooms were wonderful. Clean and very comfortable. The air conditioning worked beautifully! We used the conference room as well it was all setup and sign on the door welcoming us. The staff were very very helpful and friendly! Will definitely use them again.

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Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Location: United States > Oklahoma > Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn

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