We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Oklahoma City South/Crossroads Mall

Hotel website
Hotel deals
Hotel packages
1111 East I-240 Service Road, Oklahoma City, OK 73149
Special Offer
Save 15% This Summer!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Residence Inn Oklahoma City South/Crossroads Mall
Professional photos View all
Browse nearby
Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
Write a Review

54 reviews from our community

Traveler rating
    20
    16
    7
    9
    2
See reviews for
19
8
5
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (54)
  • Mar-May only
    (8)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (11)
All months
Ankara, Turkey
Top Contributor
55 reviews 55 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed for about 3 weeks and although the decor needed some renovation and the area was almost abandoned, the hotel met our needs. I felt safe there. The staff was very nice to us and our dog and there was a nice garden specifically for walking dogs. The fitness center was small and the only free weights were one... More 

Was this review helpful? Yes
Seaford, New York
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed April 19, 2015

I recently stayed at this location for nine nights on a business trip. Im a rewards member and a Marriott Vacation Club owner. Marriott hotels are always my first choice when traveling. I have never been so disappointed while staing at a Marriott location. The location of this hotel was probably the biggest issue for me. It's not a nice... More 

Was this review helpful? Yes
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for staying with us and writing a review and sharing your experience. We strive to provide each and every guest with a hassle free stay. I am very sorry we fell short in regards to your expctations as I do agree we could have provided a higher level of service. I have shared your comments with... More 

Lancaster, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

Avoid the highway side of the hotel at all costs. Windows are paper thin, vehicle sounds are constant, wind whistled through gaps as if they were open. Brought our bathing suits but the chlorine levels were so high it burned our eyes while checking in so we avoided the pool. Mattresses were like big foam slabs with zero firmness, it... More 

Was this review helpful? Yes
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for taking the time to complete a review. It was nice to read the great comments regarding our staff. Our main focus is to provide each of our guests with a hassle free stay. We bend over backwards to make this happen. I'm sorry about the issues you did encounter and wish we could have met while you... More 

Sugar Land, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2015

We stayed here from 2/6/15-2/9/15. The complimentary breakfast was good with a nice variety of food such ascereals, to yogurt, juices, french toast, eggs, fruit, waffles, biscuits and gravy and more. The free wi-fi was fast and we had no problems with is. The free parking was a bonus as well. The hotel is next to a mall, which didn't... More 

Was this review helpful? Yes
Cheyenne, Wyoming
Top Contributor
50 reviews 50 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

I stayed here while traveling through OKC on business. I arrived at hotel at 7pm and could not find a soul at the front desk to check me in. There were guests in the pool and a guest in the lobby using the computer, but absolutely no employees anywhere. I looked around a bit and finally had to call the... More 

Was this review helpful? Yes
Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for choosing to stay with us. We really appreciate your feedback. We take comments such as your very seriously. We have shared your coments with the team so that corrective action can be taken. More 

Oklahoma City, Oklahoma
Contributor
13 reviews 13 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 2, 2015

We stayed at the Residence Inn/ Crossroads Mall on 12/15/2014. When we arrived, we were booked into a room that was not even cleaned and it smelled like smoke. We immediately notified the front desk and they were very apologetic and they moved us to another room, however, nothing was given in lieu of this experience. The second room they... More 

Was this review helpful? Yes
Mike B, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Roomrater41, Thank you for taking the time to right a review. I am so sorry that your experience did not meet your expectation. We did share your review with all departments so we could take steps to enhance the service delivery. We hope to see you again during your next visit to Oklahoma City. More 

Saint Louis, Missouri
Top Contributor
87 reviews 87 reviews
28 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 27, 2014

We have stayed at the Residence Inn Oklahoma City South several times. The location is great, right by the highway, with easy access. The hotel is clean and well maintained. The breakfast is very good and plentiful. The staff is courteous and responsive to your needs.

Was this review helpful? Yes
California
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2014

- Cindy checked us in. Loved her! We had been on the road for a while and were exhausted. She offered us two free drinks upon check in. She was just too awesome! - Room was clean. - Bed was comfortable. - The kitchenette was nice to have in the room. We definitely took advantage of it! - My only... More 

Was this review helpful? Yes
Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wendy E., Thank you so much for review. I have passed on your comments to our staff and gave Cyndee a special shoutout from you. We are all so glad that you enjoyed your stay here with us! Please come and see us when you travel back to Oklahoma City! We promise to have a nice comfortable bed, wonderful... More 

Austin, TX
Top Contributor
138 reviews 138 reviews
123 hotel reviews
141 helpful votes 141 helpful votes
2 of 5 stars Reviewed September 19, 2014

I do not recommend this hotel. Evening staff was indifferent. In our room, the kitchen light was out, the floor was damaged, there was not d/w soap, and the bathroom door would not shut. Breakfast featured cheap plastic plates and utensils - they said it was because the plates were all chipped but I think they do not want to... More 

Was this review helpful? Yes
Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for taking the time to review our property regarding your recent stay. We are sorry that you did not enjoy your stay. Thank you for the bringing the condition issues to our attention so that we may address them. We are in the process of replacing all the china and will put the new items in use as... More 

Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 16, 2014

We traveled to Oklahoma to watch the Oklahoma Sooners play the Tennessee Volunteers. We arrived late from driving in from Houston, had a flat along the way and we were beat!! The staff checked us in quickly, gave us a large corner room. All of the linens were in the room and ready to go for the sofa bed and... More 

Was this review helpful? Yes
Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wekirks, Thank you so much for your recent review of The Residence Inn by Marriott South OKC! I am so happy to hear that you enjoyed your stay! I have shared your wonderful comments with my staff and told them to keep up the good work! Thank you for staying with us and please come back if you are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (3)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (5)
Viewed
Pool/beach area (1)
Viewed
Dining (4)
Viewed
Business center/function rooms (1)
Viewed
Hotel & grounds (3)
Viewed
Other (6)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay