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Residence Inn Oklahoma City South/Crossroads Mall

3.0 of 5 1111 East I-240 Service Road, Oklahoma City, OK 73149
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Residence Inn Oklahoma City South/Crossroads Mall
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Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
Residence Inn Oklahoma City South/Crossroads Mall
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51 reviews from our community

Traveler rating
    20
    16
    6
    7
    2
See reviews for
18
7
5
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sugar Land, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here from 2/6/15-2/9/15. The complimentary breakfast was good with a nice variety of food such ascereals, to yogurt, juices, french toast, eggs, fruit, waffles, biscuits and gravy and more. The free wi-fi was fast and we had no problems with is. The free parking was a bonus as well. The hotel is next to a mall, which didn't... More 

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Cheyenne, Wyoming
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

I stayed here while traveling through OKC on business. I arrived at hotel at 7pm and could not find a soul at the front desk to check me in. There were guests in the pool and a guest in the lobby using the computer, but absolutely no employees anywhere. I looked around a bit and finally had to call the... More 

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Mike B, General Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you so much for choosing to stay with us. We really appreciate your feedback. We take comments such as your very seriously. We have shared your coments with the team so that corrective action can be taken. More 

Oklahoma City, Oklahoma
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 2, 2015

We stayed at the Residence Inn/ Crossroads Mall on 12/15/2014. When we arrived, we were booked into a room that was not even cleaned and it smelled like smoke. We immediately notified the front desk and they were very apologetic and they moved us to another room, however, nothing was given in lieu of this experience. The second room they... More 

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Mike B, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Roomrater41, Thank you for taking the time to right a review. I am so sorry that your experience did not meet your expectation. We did share your review with all departments so we could take steps to enhance the service delivery. We hope to see you again during your next visit to Oklahoma City. More 

Saint Louis, Missouri
Top Contributor
78 reviews 78 reviews
25 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 27, 2014

We have stayed at the Residence Inn Oklahoma City South several times. The location is great, right by the highway, with easy access. The hotel is clean and well maintained. The breakfast is very good and plentiful. The staff is courteous and responsive to your needs.

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Salina, Kansas
Contributor
15 reviews 15 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2014

- Cindy checked us in. Loved her! We had been on the road for a while and were exhausted. She offered us two free drinks upon check in. She was just too awesome! - Room was clean. - Bed was comfortable. - The kitchenette was nice to have in the room. We definitely took advantage of it! - My only... More 

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wendy E., Thank you so much for review. I have passed on your comments to our staff and gave Cyndee a special shoutout from you. We are all so glad that you enjoyed your stay here with us! Please come and see us when you travel back to Oklahoma City! We promise to have a nice comfortable bed, wonderful... More 

Austin, TX
Top Contributor
135 reviews 135 reviews
121 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed September 19, 2014

I do not recommend this hotel. Evening staff was indifferent. In our room, the kitchen light was out, the floor was damaged, there was not d/w soap, and the bathroom door would not shut. Breakfast featured cheap plastic plates and utensils - they said it was because the plates were all chipped but I think they do not want to... More 

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Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you for taking the time to review our property regarding your recent stay. We are sorry that you did not enjoy your stay. Thank you for the bringing the condition issues to our attention so that we may address them. We are in the process of replacing all the china and will put the new items in use as... More 

Texas
Contributor
19 reviews 19 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 16, 2014

We traveled to Oklahoma to watch the Oklahoma Sooners play the Tennessee Volunteers. We arrived late from driving in from Houston, had a flat along the way and we were beat!! The staff checked us in quickly, gave us a large corner room. All of the linens were in the room and ready to go for the sofa bed and... More 

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Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Wekirks, Thank you so much for your recent review of The Residence Inn by Marriott South OKC! I am so happy to hear that you enjoyed your stay! I have shared your wonderful comments with my staff and told them to keep up the good work! Thank you for staying with us and please come back if you are... More 

Norman, Oklahoma, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2014

We would recommend this lovely hotel. Location is super--close to Norman and OKC highlights. The staff makes you feel appreciated and welcome. As an aside, the management contributes generously in the community. They recently helped us out with a humanitarian project for deployed soldiers and were extremely professional to work with and generous in their contributions.

Was this review helpful? Yes
Lacy L, Director of Sales at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Dear Stacy D, Thank you so much for your review about our hotel! We are so happy to hear that you enjoyed your stay! I have shared your wonderful comments with my staff! Thank you again for choosing Residence Inn by Marriott and please come back and see us next time you are in Oklahoma City! Lacy L. Director of... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 14, 2014

The front desk staff was very helpful and courteous. Breakfast was good. However, the rooms need work. The mattress in the bed was very worn out! I felt the springs as I slept. Then the second night I saw hair on the frame. How did it get there? Not sure, but it was darn nasty to see...

Was this review helpful? Yes 1
Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, Jeffrey R, for reviewing our hotel. We enjoyed having you but we are disappointed we were unable to deliver to deliver the experience that you expect from our property. We have directed our maintenance team to inspect the condition of the mattresses in all the rooms. Our housekeeping staff will also ensure that no hairs are left behind... More 

Charlottesville VA
Top Contributor
66 reviews 66 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed September 4, 2014

Located off 240 and at closed mall, complicated route to return to east 240. Check in was a mess. Pre paid room but expedia printout said I hotel was to collect again, new employee at desk.Twenty minutes of back and forth, then manager showed up. There was quite the show of extremely fat people trying to maneuver their electric wheel... More 

Was this review helpful? Yes
Tyler A, Manager at Residence Inn Oklahoma City South/Crossroads Mall, responded to this review

Thank you, pjd190, for reviewing our property. We are sorry that we did not provide the level of service that you expect from our brand and our property. I have shared your comments with our staff and led training so that we may better serve our guests. We have also rededicated our housekeeping staff to ensure our rooms smell fresh... More 

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Additional Information about Residence Inn Oklahoma City South/Crossroads Mall

Address: 1111 East I-240 Service Road, Oklahoma City, OK 73149
Location: United States > Oklahoma > Oklahoma City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Oklahoma City South/Crossroads Mall 3*
Number of rooms: 90
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Also Known As:
Residence Inn Oklahoma City South/Crossroads Mall Hotel Oklahoma City
Oklahoma City Residence Inn
Hotel Style:
#21 Family Hotel in Oklahoma City

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