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Renaissance Oklahoma City Convention Center Hotel

Certificate of Excellence
3.5 of 5
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10 North Broadway Avenue, Oklahoma City, OK 73102
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Renaissance Oklahoma City Convention Center Hotel
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Ranked #54 of 145 Hotels in Oklahoma City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Doctor T Goldsboro, North Carolina
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368 reviews from our community

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    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Tulsa, Oklahoma
1 review
2 of 5 stars Reviewed 1 week ago

I booked 2 rooms several months back & received a reduced rate (for the HR Conference) for myself and 1 of my employees to attend the Oklahoma State HR Conference. Our situation changed last week and when we called to change the name on the 2nd room, they would not honor the reduced rate. Difference is over $100 per night.... More 

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Scott M, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

Dear Stacy D, Thank you for staying at the Renaissance Oklahoma City and for providing your feedback regarding your experience at our hotel. I was disappointed to learn that you had such a poor experience with your reservations and would lke to speak with your further about the details of your concern. Based on the information you provided, I see... More 

Goldsboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Upon checkin I pulled into the front drive and was told that the hotel offered valet only parking for $25 a day; Although the website offers a $12 a day off site parking rate, that was not so. When I arrived to my room I laid down for a nap after a long flight to be awoken by a stranger... More 

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Scott M, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

Dear Doctor T, I apologize for the difficult start to your stay at the Renaissance Oklahoma City, but I was happy to hear that our staff was able to turn the situation around quickly. I appreciate the feedback you have shared and will discuss these items with my leadership team in order to ensure that these issues are not repeated.... More 

Oklahoma City, Oklahoma
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 weeks ago

Customer service at check-in and check out was poorly provided by surly, argumentative employees. I don't plan to stay there again. The room was acceptable, nothing special. I agree with the earlier review that said this wasn't the usual Renaissance quality.

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

thollarn - I'm sorry to hear you had a poor experience with our team. I can assure you we will review this feedback to improve our services. We hope to have another opportunity in the future to prove our commitment to your comfort. More 

Talkeetna, Alaska
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel once a year while attending the National Tornado Summit at the Cox Convention Center. Renaissance previously provided a shuttle service to/from the airport. Upon arriving in OKC I called to request a pick up & was informed that it was not being done that day due to weather. When I arrived at Renaissance I was... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

Skypilot77 - Thank you for taking a moment to share your feedback. I'm glad to see our staff did a great job taking care of you. We will share your comments with our team to ensure we are effectively communicating the changes to the shuttle service moving forward. More 

Liberty, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were upgraded (complimentary) to a suite. It was the biggest suite I think I've ever seen in a hotel aside from 'Presidential' type suites. Two bathrooms made our stay very comfortable. Staff were very friendly and accommodating. We ate several meals in the hotel and were pleased with the service and the food. We travel quite a bit and... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

TClouse - I'm glad to see that we will be able to take care of you. Thank you for sharing your feedback. We hope to welcome you back soon! More 

buffalo, oklahoma
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 17, 2015

Room was clean and comfortable. Quiet hotel being in downtown. Close to Bricktown. Parking could use a little improvement. Parking garage is quite a hike if you have to carry all of your luggage. Valet parking is available for $25 a night.

Was this review helpful? Yes 1
RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

jimmy m - Thank you for taking a moment to share your feedback. I'm glad that you enjoyed your stay. With parking being limited in downtown, valet parking is our most efficient option for our guests. I hope we will have another chance to take care of you in the future. More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 16, 2015

I stay here most weeks for work travel to Oklahoma City. I have never had any negative experiences. The lobby is awesome, numerous plants and lively feel. The bar and common area is colorful and a nice place to sit and work. The gym - better than most hotel gyms. I have never been disappointed in my rooms. If I... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

Ian K - Thank you for such a great review. I'm so glad we are able to take care of you when you come to OKC. We will definitely share your comments with our team. Can't wait to welcome you back! More 

DC
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 15, 2015

Marriott Gold Rewards member - VERY disappointed! Expected Renaissance quality - it's barely the quality of a low-end Marriott, not a Renaissance, for sure! The lobby is beautiful, but it stops there. The carpet in our room was dingy and dirty, in the hallway, too, as well as the paint. Maid service was spotty. One day, we left our room... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

Ellen M - I'm so sorry to hear about your recent experience. I can assure you this will be addressed. Thank you for the kind words for Terye. I hope we may have another opportunity in the future to take care of you! More 

Willoughby, Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 15, 2015 via mobile

The overall experience of this hotel was great. The lobby was absolutely beautiful. With a limo Service to brick town it was a great experience. However... For the price u pay there was no included breakfast or coffee. Our card didn't work during the week long stay that we had to get the dead bolt changed!! Any easy walk to... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

MissRendina1015 - Thank you for taking a moment to share your feedback. I'm sorry you had door issues but I'm glad you enjoyed the complimentary limo into Bricktown. I hope we have another opportunity in the future to take care of you. More 

Germantown, Tennessee
Top Contributor
63 reviews 63 reviews
44 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 12, 2015 via mobile

The hotel is just ok. The lobby is nice, and the rooms were clean and comfortable. I would put the rooms more on par with a regular Mariott, not necessarily upscale you normally find at other Renaissance properties. The one down side is valet parking is $25 a day. If you choose to park off site it's only $10 but... More 

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RenaissanceBricktown, General Manager at Renaissance Oklahoma City Convention Center Hotel, responded to this review

nickel1612 - Thank you for sharing your experience. We will have our team look at the internet to ensure future guests will not have the same experience. I hope we may have another opportunity in the future to take care of you. More 

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