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All 139 Oklahoma City hotels

Extended Stay America - Oklahoma City - NW Expressway

2.0 of 5 Hotel   |   2720 Northwest Expressway, Oklahoma City, OK 73112
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Extended Stay America - Oklahoma City - NW Expressway
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31%
Ranked #106 of 139 hotels in Oklahoma City
  • Overview
  • Reviews (45)
  • Photos (14)
  • Amenities
  • Q&A
  • Room tips (8)
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45 people have reviewed this hotel

Traveler rating
    5
    7
    7
    10
    16
See reviews for
10
2
9
11
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Since you're reading this review, I will assume that you care about the quality of service and cleanliness of your hotel. If that is the case, stay far away from this property. I travel quite extensively for work, and have worked in multiple facets the hospitality industry for 5+ years. With that being said this is by far the worst... More

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Tyler - We received a copy of your review, and wanted to take a moment to personally respond. We are disappointed that you did not have a pleasant stay with us and that your room was not satisfactory. In response to your feedback, we are implementing new housekeeping procedures and standards to ensure each one of our guests expectations are... More

Lawton, Oklahoma
2 reviews
1 of 5 stars Reviewed June 23, 2014

The entrance was very dirty , I should have known then, Front desk clerk was very nice. I was checked into two dirty rooms 234 and 319 and after all that was checked back into 234 which was STILL dirty from earlier. Room 319 didn't even have a number on it was looking for it for 10 minutes, halls and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the cleanliness issues you experienced. I discussed your comments with the team, and we we are reviewing our cleanliness standards to ensure no future guest has to experience what you did. We continually work to improve our hotel,... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2014 via mobile

Toilet stuck several times, dildo found under the bed, medical bracelet found under the bed. Opened tampoon under the bed, window doesn't open, bad smell. They stated they got a new manager and staff and wanted to fix all issues. The guy who seemed to care about costumer satisfaction was working there for 8 days only.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. As one of the new managers, I can assure you that these types of incidents will not continue to occur as the staff is working to enhance our offerings moving forward.... More

Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed May 13, 2014

I booked a room on Priceline and had NO IDEA that the check in time at this place wasn't til 3 pm. We desperately needed an earlier time to check in to get cleaned up for a hospital visit in town. The front desk rep (R.) couldn't have cared less. I explained the situation & NO ATTEMPT was made to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that our staff did not attend to your needs in a professional manner. Customer service is a top priority of ours, so I am disappointed to hear that we did not meet this goal. I will be meeting with our staff to... More

Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2014

This location recently got a new general Manager and is improving rapidly. Common areas are cleaner and things (dryers and side door electric openers) are working. Procedures are more customer friendly. They used to lock you out of your room to get you to come to the counter to pay your bill for the next week. Now they call a... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Bob - Thank you for your positive review of our property. It is so rewarding to read that you are having a great stay and are excited to hear you will be extending your reservation with us. We have truly enjoyed having you as our guest so far, and look forward to continuing to have you stay with us! More

Fisk, Missouri
1 review
4 of 5 stars Reviewed January 25, 2014 via mobile

Achieved its purpose, nothing fancy, rooms need updated, kitchen is very handy, laundry easily accessible, second floor smells funny maybe from people cooking stuff. Room was quiet staff friendly and helpful. Bathroom floor had some random hairs throughout but rest of room clean enough. I would stay here again, maybe just bring some febreze with me next time lol

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issue you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am requiring that all rooms be inspected by two managers before a guest checks in. Thank you very much for bringing this to our... More

Arlington, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

There were many things that had been neglected within the room and honestly, a handicapped room on the third floor is one thing but more than halfway down the hall is ridiculous considering I was on crutches. Do not be fooled by the kitchen. One burner did not work, no serving utensils, you have to ask for dish soap, the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the cleanliness of your suite is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are working together as a team to continue to inspect all rooms for cleanliness and functionality of all amenities... More

Pelham, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed November 6, 2013

Stay away from this place! Much like the last reviewer we only needed one night here, how bad could it be really. Especially given it's a national chain of hotels. It should at least be clean! But it's not!!!! We arrived really late, after a very long day of driving and really, really, really didn't want to load the truck... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Lacey - The staff and I read your comments about your stay with us. It upsets me to hear that the level of cleanliness in your room did not meet your expectations. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my management team has committed to inspect every room before arrivals as... More

Lawton, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 18, 2013

Okay I was just needing a room for one night, literally 8 hours thank god because I could not imagine staying an hour longer! I was in town for a night because I had some business in a building right next door, so when I searched hotels in the area the Extended Stay America pops up and the location was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you had so many concerns. To prevent this from happening again, my team and I will be discussing the issues you had with your room cleanliness and issues of doors being propped open. I am grateful for the feedback... More

Wichita, KS
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 16, 2013

This place is simply disgusting. The carpet was stained terribly. I wouldn't go near the shower, it was filled with hair and dirt. The room was incredibly small. We only stayed one night, which was one night too many. They don't have ANY toiletries, and only one washcloth for 5 people! Even the paint on the walls was pathetic...you can... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you did not have have enough wash cloths in the room and the room was not up to standards.. To ensure that a situation like yours doesn't happen again, my team is working actively on doing preventative maintenance, inspecting all rooms before an arrival and... More

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Additional Information about Extended Stay America - Oklahoma City - NW Expressway

Address: 2720 Northwest Expressway, Oklahoma City, OK 73112
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Oklahoma City - NW Expressway 2*
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Also Known As:
Extended Stay Oklahoma City
Oklahoma City Extended Stay

14 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
20

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