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Extended Stay America - Oklahoma City - NW Expressway

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2720 Northwest Expressway, Oklahoma City, OK 73112
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1 room 1 guest
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Extended Stay America - Oklahoma City - NW Expressway
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53 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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NW Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Night shift was manned by ONE employee whom was charged with checking in guests AND performing maid service. We waited for 15 minutes before a friendly enough lady came down after cleaning a room. This facility is set back, way way back, off it's given address, which makes it very challenging to find at night since the street sign was... More 

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Pasay, Philippines
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I was there for three weeks on business. The hotel is a budget hotel. You get a room with a big fridge and a small kitchenette. The rooms are good, bed is good, AC works. Its a good value for money. The desk clerks are attentive, friendly and efficient. Its not perfect but i will stay there again. Its close... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that our Internet services were not up to standard. In response to your feedback, I will forward this information on to our upper management to resolve this issue. Still, I am glad you had a positive stay overall and found our hotel to be a good value.... More 

Odessa, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 14, 2015 via mobile

My friend and I stayed here on our trip to the east coast. We made a reservation about 4 hours ahead of arrival. We were traveling with two small dogs and this hotel allows pets. Their web site stated the pet fee was $20 but upon check in, they charged $50 which was non-refundable. The room had no coffee maker,... More 

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Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 30, 2015

Booked for work, stayed a week. Price was great about $57/night after a 17% online discount. Room was clean, safe area. Will stay again. Staff at the desk was pleasant and helpful about directions. The bed was a little firm but definitely better than most hotels at this price. Grab and go breakfast was convenient. Was working night shift and... More 

Was this review helpful? Yes
Steven K, Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for you comments in regards to your stay with us this past week. We really appreciate it and glad we were able to make your stay with us a good one. We have been working hard to get this hotel to be one of the best stays in OKC. Based on your review we are headed in the... More 

Tulsa, Oklahoma
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 9, 2015

Extended Stay America – 2720 N.W. Expressway, Oklahoma City, OK 73112 DO NOT STAY AT THIS HOTEL! Please read and believe that the previous remarks about this hotel are correct and ignore the apologies and comments from the Manager because they are all lies. I had reserved a suite with a kitchen. The cost was the same as a brand... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that you had such a bad experience during your stay. Please accept my apology. To uphold our company's high standards, we are reviewing the entrance and exit tapes each morning to maintain a smoke free environment moving forward. Our dishes are no longer... More 

Tulsa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 9, 2015

As a positive, this place accepts pets. And, the front desk people were friendly. However, that couldn't make up for the nastiness of this place. It smelled HORRIBLE, no glasses/dishes/hair dryer in the room. The halls smelled like old fried onions. The worst was the Trash Room (right next to our room). There were large bags in this room filled... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you experienced cleanliness issues during your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. To prevent this from happening again, my team is has... More 

Oklahoma
Level Contributor
229 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed October 19, 2014

Overall, dirty, smelly, noisy A/C unit. First room the toilet overflowed, the second room the faucets did not work. The linens smelled like dirty people. The towels were rough and in poor shape. The front desk help was good, they tried to help out but this place is a dump.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read of the cleanliness and maintenance issues your experienced during your stay with us. Please accept my apology. As this hotel’s manager, I can assure you that I have met with my staff to review our cleanliness and inspection standards to ensure... More 

Memphis, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 5, 2014

Was placed in this hotel by my company and only stayed 2 nights before checking into another hotel. Both rooms they provided me were dirty (hair on the bathroom floor, hair on bed linens, and visible dirty on the shower walls and curtain). I went and brought cleaning supplies myself to atl east clean the shower after I got a... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for providing the details of your stay. We are sorry to hear that you did not have a pleasant experience with us. Please accept our apologies that our rooms were not thoroughly cleaned and that you did not feel comfortable at our hotel. We will work with our housekeeping staff to ensure all of our rooms are being... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 1, 2014

Since you're reading this review, I will assume that you care about the quality of service and cleanliness of your hotel. If that is the case, stay far away from this property. I travel quite extensively for work, and have worked in multiple facets the hospitality industry for 5+ years. With that being said this is by far the worst... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Tyler - We received a copy of your review, and wanted to take a moment to personally respond. We are disappointed that you did not have a pleasant stay with us and that your room was not satisfactory. In response to your feedback, we are implementing new housekeeping procedures and standards to ensure each one of our guests expectations are... More 

Lawton, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2014

The entrance was very dirty , I should have known then, Front desk clerk was very nice. I was checked into two dirty rooms 234 and 319 and after all that was checked back into 234 which was STILL dirty from earlier. Room 319 didn't even have a number on it was looking for it for 10 minutes, halls and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the cleanliness issues you experienced. I discussed your comments with the team, and we we are reviewing our cleanliness standards to ensure no future guest has to experience what you did. We continually work to improve our hotel,... More 

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