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All 135 Oklahoma City hotels

Extended Stay America - Oklahoma City - NW Expressway

2.0 of 5 Hotel   |   2720 Northwest Expressway, Oklahoma City, OK 73112
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Extended Stay America - Oklahoma City - NW Expressway
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Ranked #93 of 135 hotels in Oklahoma City
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42 people have reviewed this hotel

Traveler rating
    5
    7
    7
    9
    14
See reviews for
9
1
8
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Oklahoma City, Oklahoma
1 review
3 of 5 stars Reviewed February 16, 2014

This location recently got a new general Manager and is improving rapidly. Common areas are cleaner and things (dryers and side door electric openers) are working. Procedures are more customer friendly. They used to lock you out of your room to get you to come to the counter to pay your bill for the next week. Now they call a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Bob - Thank you for your positive review of our property. It is so rewarding to read that you are having a great stay and are excited to hear you will be extending your reservation with us. We have truly enjoyed having you as our guest so far, and look forward to continuing to have you stay with us! More

Fisk, Missouri
1 review
4 of 5 stars Reviewed January 25, 2014 via mobile

Achieved its purpose, nothing fancy, rooms need updated, kitchen is very handy, laundry easily accessible, second floor smells funny maybe from people cooking stuff. Room was quiet staff friendly and helpful. Bathroom floor had some random hairs throughout but rest of room clean enough. I would stay here again, maybe just bring some febreze with me next time lol

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issue you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am requiring that all rooms be inspected by two managers before a guest checks in. Thank you very much for bringing this to our... More

Arlington, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

There were many things that had been neglected within the room and honestly, a handicapped room on the third floor is one thing but more than halfway down the hall is ridiculous considering I was on crutches. Do not be fooled by the kitchen. One burner did not work, no serving utensils, you have to ask for dish soap, the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the cleanliness of your suite is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are working together as a team to continue to inspect all rooms for cleanliness and functionality of all amenities... More

Pelham, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 6, 2013

Stay away from this place! Much like the last reviewer we only needed one night here, how bad could it be really. Especially given it's a national chain of hotels. It should at least be clean! But it's not!!!! We arrived really late, after a very long day of driving and really, really, really didn't want to load the truck... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Lacey - The staff and I read your comments about your stay with us. It upsets me to hear that the level of cleanliness in your room did not meet your expectations. I am sorry for your experience. To ensure that a situation like yours doesn't happen again, my management team has committed to inspect every room before arrivals as... More

Lawton, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 18, 2013

Okay I was just needing a room for one night, literally 8 hours thank god because I could not imagine staying an hour longer! I was in town for a night because I had some business in a building right next door, so when I searched hotels in the area the Extended Stay America pops up and the location was... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that you had so many concerns. To prevent this from happening again, my team and I will be discussing the issues you had with your room cleanliness and issues of doors being propped open. I am grateful for the feedback... More

Wichita, KS
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 16, 2013

This place is simply disgusting. The carpet was stained terribly. I wouldn't go near the shower, it was filled with hair and dirt. The room was incredibly small. We only stayed one night, which was one night too many. They don't have ANY toiletries, and only one washcloth for 5 people! Even the paint on the walls was pathetic...you can... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you did not have have enough wash cloths in the room and the room was not up to standards.. To ensure that a situation like yours doesn't happen again, my team is working actively on doing preventative maintenance, inspecting all rooms before an arrival and... More

Phoenix
Top Contributor
52 reviews 52 reviews
15 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 8, 2013

This hotel has improved a lot in the past few years. The first time I looked into it several years ago I turned right around and walked out. It is an Ok place to stay. It is very very hard to find. The exit off NW Expressway is almost noexistent and you'll drive right past it. the Hertz GPS couldn't... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad that our staff provided you with such great service and that you enjoyed your room, especially the kitchen and free WiFi access. As well, it is great to read that our onsite laundry facility was an added plus for you. Still, I am... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2013 via mobile

Horrible hotel, filthy, and unprofessional staff. If housekeeping ever comes to clean your room, you can bet it will be a poor job. Best experience of this hotel is getting to leave! Don't stay here, find another hotel, you will be glad you did.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

Thank you for your recent review of your stay. I was disheartened to read that you had issues during your stay. Please accept our apologies. In response to your feedback, I will be discussing the issues of cleanliness of the room and guest service with our front desk and housekeeping staff. I really appreciate you bringing this to our attention.... More

Las Vegas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2013

After driving all night, I booked a room from the road on Hotel.com. I just need a place to crash, and shower. I chose a smoking room, and after I checked in and went up to my room, it had not been cleaned, and this was at 4:00 p.m. There were a pile of dirty towels in the bathroom, dirty... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - NW Expressway, responded to this review

We appreciate you bringing your experience to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the rooms were not up to Extended Stays High Standards of cleanliness and comfort. I will be discussing your comments with my team tomorrow so that this experience does not happen to another... More

Ontario, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed August 10, 2013 via mobile

on and off for 3 weeks stay was great enjoy it. Front desk personnel work great.the manger was very helpful. KKeisha did a good job helping me. I will stay there again in Oklahoma!!! Thanks Sir-Reggie

Was this review helpful? Yes

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Additional Information about Extended Stay America - Oklahoma City - NW Expressway

Also Known As:
Extended Stay Oklahoma City
Oklahoma City Extended Stay
Address: 2720 Northwest Expressway, Oklahoma City, OK 73112
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #93 of 135 hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Oklahoma City - NW Expressway 2*
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