I had the most horrible experience with the front desk staff today. I called to change a reservation, a female answered and kept saying "HELLO!" very rudely for three or four times before identifying the hotel. I then asked to cancel a reservation...her response? "Well, I'll take your name and number and we'll call you back when we can." Me:... More

Excellent Service, Friendly, and very helpful. My family and I stayed here last year during the Christmas break and did not have the best service. I think a new GM, Michael, has made a great impression on the service. My daughter, son and wife are very impressed with Michael, Kyle and housekeeping. I Highly recommend this hotel in OKC. Best... More

I have stayed here 14 times since 2007 - before the renovation, during the renovation, and now, after the renovation. I started here because of the location. I stay in hotels all over the country for business, but I visit this location to see my mother in a nearby nursing home. The staff has always been helpful and friendly. Now,... More

I called the hotel to guarantee my room for late arrival only to learn that the hotel had cancelled my reservation. No call. No email. They did reinstate my reservation, but they could not get me a two double bed room I had originally reserved. I got a king bed and a foldout couch. They tried to convince me that... More

Rooms were clean, beds were comfortable. Staff was very nice and accommodating. Swimming pool could have used a little maintence but was clean. Excellant breakfast. Rooms were a little small we had a roll away and it was crowded. Would stay here again. More

We were very disappointed in this hotel during our stay. At check-in, we were sent up to a room that was unclean and even had an unflushed toilet! We were given rewards points for this situation and then sent to a non-smoking room that smelled strongly of cigarette smoke when we opened the door. Then the front desk person took... More

One of the quietest and cleanest hotels we have stayed in. They treated us kindly and the Continental breakfast was good. Well lighted parking lot. Three restaurants just outside the parking lot. Close proximity to Quail Springs Mall. Has free internet. We didn't use it, but it has a nice small pool and hot tub. They have Senior or Military... More

Check in was very quick and efficient. Front desk staff even made arrangements to make sure my 5 rooms were all close together as this had been overlooked when I made reservation. Walking distance to food. Only drawback was the breakfast was a little sparse. Had waffle maker, cereal, yogurt and breads. But I would stay here again if I... More

On arrival I immediately noted that the hotel parking was well lighted and that there was ample parking near the lobby entrance. The hotel staff was attentive and gracious at all times. "Check in and check out" was a breeze. WE were leaving very early on our last morning, the staff even offered to have the complimentary breakfast available for... More