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All 135 Oklahoma City hotels

Extended Stay America - Oklahoma City - Northwest

2.5 of 5 Hotel   |   4811 Northwest Expressway, Oklahoma City, OK 73132 (Formerly Extended Stay Deluxe)
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Extended Stay America - Oklahoma City - Northwest
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Ranked #112 of 135 hotels in Oklahoma City
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19 people have reviewed this hotel

Traveler rating
    2
    2
    0
    7
    8
See reviews for
7
2
2
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The bed was hard and unyielding, bedspread had stains, towels had stains that looked like rust and were dingy. We weren't told about having to pay a $100 deposit until we checked in. I was in town for surgery and they had no wheel chair and no one at front desk. My husband had to wheel me to our room... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your experience was not what you expected. I apologize that you found your bed to be too hard. As well, I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting... More

Grand Prairie, Texas
1 review
2 of 5 stars Reviewed February 4, 2014

The room I stayed in had stains on the office chairs and the couch was dirty, had to put towels over them to feel comfortable sitting. The room had a weird smell in it, and the dishes were greasy. The street noises seemed to be a bit loud, but everything else seemed to be fine.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Alice – Thank you for your recent review of your stay. Please accept our most sincere apologies for the stains on your furniture and the dirty dishes in your room. I met with our staff and we are taking steps to ensure that rooms are property cleaned before our guests arrive. As well, I am sorry to hear that you... More

1 review
2 of 5 stars Reviewed December 8, 2013 via mobile

Poor value and amenities were not as described. Workout facility was a treadmill and a stationary bike, first room door wouldn't lock, second room window wouldn't shut completely. Not enough items to cook with to make kitchen usable. Breakfast was poor and coffee was water downed and barely drinkable.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your window and door lock did not function properly. I discussed your comments, including coffee preparation with our staff, and we are commited to providing our guests a great experience so will be improving on these matters immediately. Thank you... More

Wichita, KS
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 16, 2013

I booked this hotel through Expedia. I had all my info with me when we checked in. They sold our room. I needed a room for 5 people, and they attempted to stick us in a room with one bed. (They called it a king bed, but it was no bigger than a queen.) They didn't have the type of... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to provide you with the room type that you reserved at either of our hotels. Your comments were reviewed by the staff, and we will be monitoring our inventory more closely moving forward to make sure your... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

This hotel is great ,great value very comfortable! The rooms are furnished very well ,great neighborhood all round great place to stay! Only thing I would change is my room was by the elevator. Restaurants are very close by.can even walk if you want

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Thank you so much for posting a review of our hotel. I am pleased to read that you found your guest room to be comfortable and affordable. We hope you had an opportunity to take advantage of the restaurants that were in walking distance to our hotel. It's great to hear that you enjoyed your overall stay. The staff and... More

Lockhart, Texas, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2013

Sorry, but finding huge, dirty underwear on the restroom floor, which was unswept, made us leery of the cleanliness of the rest of the facility the remainder of our stay there. This happened *after* having to change rooms, lugging all our suitcases to a different floor, because the "non-smoking" room we were assigned smelled horribly of cigarette smoke.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Spence - Thank you for taking the time to write a review of your stay. The housekeeping issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will inspect rooms more thoroughly in the future to make sure your experience is not repeated. I really appreciate you bringing this... More

Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2013

Have you ever gone to a movie theater and had the sticky floor experience? That was what we were greeted by when we entered our room at Extended Stay America in Oklahoma City. We had never stayed at this hotel before and never will again. The supposed fully stocked kitchen consisted of 1 plate, 3 saucers, 3 cereal bowls, 2... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Thank you for taking the time to write a review of your stay. The quality of service you described is unacceptable, and I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please do not hesitate to contact me directly, at ocn@extendedstay.com, should you wish to discuss... More

Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2013

I have experienced staff barging into the room twice in my stay in this hotel (Extended Stay America 2720 NW Expressway) without any prior notice (2am at night and 12 noon) The weekend staff is not at all courteous and giving all sorts of explanations. Managers not on duty. Its a totally a miss managed hotel with managers having no... More

Was this review helpful? Yes 1
mesa, az
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2013

the room was NOT filthy...no dead bugs, no problems whatsoever. Neighborhood totally safe. The pool wasn't working much to my children's disappointment. The staff were so friendly and helpful. It would have been nice to have had a few more dishes and maybe a casserole dish. The only bad part about the experience was the mattress I slept on. It... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the bed made your back hurt and the pool wasn't open for season as of your stay. To make sure this doesn't happen again, I am replacing the mattress in the room you stayed in and the pool is now open for the summer season. I am... More

Fairmont OK
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 20, 2013

We were tired and it was late when we arrived. This hotel is filthy, bed sheets had hair & dead bugs. Floor wasn't vacuumed. Called the desk for bed change, and the manager handed my husband the sheets (like he was going to do it!). People trapesing up and down the halls, hanging around the entryway (undesirable activity was my... More

Was this review helpful? Yes 2
Region39, Manager at Extended Stay America - Oklahoma City - Northwest, responded to this review

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. I am glad for the opportunity to respond... More

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Additional Information about Extended Stay America - Oklahoma City - Northwest

Also Known As:
Extended Stay Oklahoma City
Oklahoma City Extended Stay
Address: 4811 Northwest Expressway, Oklahoma City, OK 73132 (Formerly Extended Stay Deluxe)
Phone Number:
Location: United States > Oklahoma > Oklahoma City
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #112 of 135 hotels in Oklahoma City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Oklahoma City - Northwest 2.5*
Reservation Options:
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