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SpringHill Suites Oklahoma City Quail Springs

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3201 West Memorial Road, Oklahoma City, OK 73134
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SpringHill Suites Oklahoma City Quail Springs
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128 Reviews from our TripAdvisor Community

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Atlanta, Georgia
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From the time I walked in until I left, this was a very nice Springhill Suites. The ladies at the Front Desk were friendly and helpful with check-in and dinner suggestions. the room was clean and quiet, can't ask for much more. It was also great for doing some work each night. Breakfast was good as always. The fitness center... More 

Helpful?
Thank Brad A
Las Vegas, Nevada
Level Contributor
322 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed December 26, 2015

I was driving cross-country and needed a place to stay in the OKC area. Since the hotel allows dogs, I picked it. The room spotless and comfortable. The only downside to my stay was that the breakfast buffet was a bit less than quality for this type of hotel. I would stay again.

Helpful?
Thank Moonette
Conroe, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2015

Great location, on outskirts of Edmond, easy on and off fwy, near Quail Valley shopping, and many restaurants. Very large rooms with sitting area and sleeper sofa, desk and chairs.. Nice breakfast area, breakfast while it was good,,nothing special just the typical free morning starter, if you like it this morning great, because it will be the same tomorrow.. Beds... More 

Helpful?
Thank jbl13630
New Orleans, Louisiana, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 11, 2015 via mobile

The staff was very friendly. The hotel is a bit dated, but a good stop. My first room had 1 tv station. Next room had about six. The location made up for all of it. Great places nearby. Good shopping, restaurants, and entertainment. Stairwells were a little creepy. Smelled like a recent fire and they were dark. The wifi definitely... More 

Helpful?
Thank Victor C
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Victor C, I am glad you enjoyed our location and found it easy to get to our suburb selection of restaurants and dining. Thank you for the comments regarding our staff members. I apologize we didn't meet all your expectations and we are making improvements on the issues you mentioned. I hope to see you again in the future. More 

Madison Alabama
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed December 7, 2015 via mobile

I am really disappointed by this Marriott property. Check in was good with friendly staff. My room was adequate but not, in my opinion, up to any Marriott standard. The light over the sink was barely bright enough to shave. Next, the cable TV was a problem. Many channels were not available including NBC and their other channels. I would... More 

Helpful?
Thank sandyh2000
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Thank you for the nice comments regarding our staff. We know you have very high expectations when you stay with Marriott and I apologize that we fell short. We strive to offer the best stay possible and we hope you will give us another try on your next trip. More 

Edmond, Oklahoma
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 30, 2015 via mobile

The check in was easy, the room was nice and breakfast was great! What sets this hotel apart was the service. My credit card dropped in the parking lot. They called twice to let me know where it was. Then I discovered I had left items in the room. Again, another call. I appreciate their efforts.

Helpful?
Thank Edmondattorney
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Thank you for the wonderful comments. We take pride in providing the best possible service. We hope to see you soon. More 

Fort Worth, Texas
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed November 14, 2015 via mobile

There was really nothing special about this particular property. It seemed clean enough and the front desk employees weren't quite rude but weren't overly welcoming. The nicest lady we met was the one stocking the breakfast bar! The original hotel we wanted was booked so we settled for this.

Helpful?
Thank Alyssalynn12
SHS-OKC-QS, Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: Thank you very much for sharing your thoughts regarding your recent stay with us at Springhill Suites Quail Springs. We understand your expectations better now and we are committed to deliver excellence in product and services to our loyal guests like you. Kindly accept our sincere apology for not providing the warm welcoming hospitality you rightly expected... More 

Lawrence, Kansas
Level Contributor
189 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 24, 2015 via mobile

Arrived at the hotel around midnight. The staff was helpful and respectful. The bed was comfortable and they were a lot of benefits of the room. Microwave, fridge, television, and couch. The breakfast was free with plenty of seating. Good stay!

Helpful?
Thank Grace M
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: Thank you so much for taking the time to pen your thoughts regarding your recent stay at Springhill Suites Quail Springs. We appreciate your kind feedback and your words will continue to keep us motivated as we aspire to serve all in the best possible way. Along with our appreciation for you as you share your happiness... More 

Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 19, 2015 via mobile

Without a doubt, the worst Marriott property I've ever stayed at. Pro: - Arrangement with local Gold's Gym - Free breakfast - Easy parking Con: - I found toenails in my room on the floor in plain sight. Still there the second night after housekeeping had been in my room (picture attached). - Dingy, dark, old interior - Tiny, old... More 

Helpful?
Thank Robert W
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: We are equally disappointed for not having met your expectations. We have a commitment to deliver excellent service therefore we surely appreciate your feedback and assessment of your recent stay. As you rightly stated, we are renovating for all the reasons you have mentioned as you expect us to be brand new. On the other hand, we... More 

Oklahoma
Level Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed October 14, 2015

I have stayed here several times on business and have always had a good stay. Real close to the mall and a lot of good restaurants. The free breakfast has a great selection to fit any need. Staff is friendly and helpful.

Helpful?
Thank James17
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Honorable Guest: We are truly delighted to hear your kind compliments!! From the bottom of our hearts, we are trgrateful to you for sharing your thoughts regarding your recent stay at Springhill Suites Quail Springs. Your words will continue to inspire and motivate us as we relentlessly aspire to deliver excellent customer service every day. Thank you for making... More 

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