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SpringHill Suites Oklahoma City Quail Springs

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3201 West Memorial Road, Oklahoma City, OK 73134
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1 room 1 guest
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SpringHill Suites Oklahoma City Quail Springs
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113 Reviews from our TripAdvisor Community

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Traveler rating
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    34
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
  • All months
    (113)
  • Mar-May only
    (32)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (27)
  • Dec-Feb only
    (26)
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I'm writing this review as this was my 2nd stay at this hotel on business. The first time i stsyed here it was right next to the lifts and it was a horrible stay due to tge noise of the people using the lifts. On my 2nd visit it was much better as i had a room much further away.... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: We pleasantly pleased to have met your expectations during you recent two week stay. We have a commitment to deliver excellent service therefore we surely appreciate your feedback and assessment of your stay. To take this discussion further: Presently, we are under renovations and it is a good time to re-evaluate the need for climate control units... More 

Prosper, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

In short, this was a terrible experience. Had to be the worst hotel experience in my life. Customer service was terrible, corporate was not helpful and senior management at the hotel did nothing to rectify the situation. The AC in the lobby was broken and they had box fans. The first room they put us in had a broken shower.... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Daniel: We are sincerely sorry for having angered you so much so that even our repeated logical response to your concerns is not being accepted as a qualifier for pardon and forgiveness. As I had written to you several times before, all you’re your concerns regarding wall paper and the Air Conditioning are getting addressed and they are part... More 

New Carlisle, Ohio
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 26, 2015

Our room was very nice but our guest on the sofa bed was kept awake from our being too close to the elevator. The bed was far enough away that we didn't hear anything. Nice breakfast, friendly staff. Our room on the 5th floor looked like it had some minor water damage near the windows with some peeling in the... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest; With a mission to provide excellent customer service we are delighted and we thank you very much for sharing your thoughts regarding your recent experience at Springhill Suites Quail Springs. Your compliments will be shared with our team and your words will continue to inspire us to relentlessly provide awesome service to all those who make us... More 

Baton Rouge, Louisiana
Level Contributor
85 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed July 10, 2015

We recently returned from spending 8 nights at the Springhill Suites in Quail Springs. This hotel was booked by LSI and not by us. Perfect hotel, perfect location for what we needed. Loved the spaciousness of the suite and the mini kitchen. The hotel is in the middle of a complete renovation but that didn't bother us. The rooms were... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest; With a mission to provide excellent customer service we are delighted and we thank you very much for sharing your thoughts regarding your recent experience at Springhill Suites Quail Springs. Your compliments will be shared with our team and your words will continue to inspire us to relentlessly provide awesome service to all those who make us... More 

Glen ellyn
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed June 30, 2015

We booked a block of rooms for our family reunion. Everyone seemed to enjoy their stay until the power went out, but most of us were away at an event. The staff was great all around, with any need we had and the rooms were comfortable.

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: Thank you very much for taking the time to share your thoughts regarding your recent stay with us at Springhill Suites Quail Springs. We are so happy to hear that we met your expectations.On the same note we apologize for the power outage in the area. Having said, your comments will be happily shared with the rest... More 

Oklahoma City, Oklahoma
1 review
2 of 5 stars Reviewed June 3, 2015

My family and I were in town during the WCWS. Being a "softball family", we were going to watch the games we couldn't attend in our room. However, that didn't happen. The TV only got about 10 channels and ESPN was not one of those channels. Called the front desk and were told "too bad." They're in the process of... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: We are extremely sorry for disappointing you in the areas that were more important to you. Above all we regret to have given you the impression that we did not care. That is really not the case. We are sensitive to the needs of our guests therefore we had the pool not open yet due to extreme... More 

Kansas City, Missouri
Level Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 15, 2015

Unlike some of the other travelers, three of us traveled here for business and everything fully met our expectations. Friendly, attentive service; a range of items for breakfast; clean and quiet rooms. Such a good experience we booked again for an upcoming trip to OKC.

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Inspiring Guest: Humbly stated; Your encouraging compliments made our day!! We are touched by the sentiment expressed in your review regarding your recent stay with us at Springhill Suites Quail Springs. We are truly grateful to you for encouraging and inspiring us as we relentlessly try to serve each guest to the best of our ability every day. It... More 

Jeanerette, Louisiana
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 8, 2015

staff very helpful and friendly...great included breakfast, snack shop for after hours plenty of restaurants within walking distance. beds were comfy and room was nice with kitchenette and sitting area and a desk for your computer time...which is included....will definitely stay here again if I come back

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: We appreciate the time you took to share your experience regarding your recent stay with us. Your encouraging compliments and comments will surely help in keeping us inspired as we work hard to achieve excellence in service everyday. We also thank you from the bottom of our heart for the confidence you have in us and we... More 

Metro Detroit, MI
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 6, 2015

The staff was very friendly and the breakfast was good, however, I was a little disappointed in this Springhill Suites' room condition. It seemed run down - wallpaper was peeling and the sink wouldn't drain. The housecleaning staff did a nice job accommodating my schedule. There are several other hotels in the immediate area. If I return, I may look... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Guest: We are delighted by your compliments and humbled by your comments. Thank you very much for acknowledging the hospitality offered by our staff. We are also grateful to you for appreciating the commendable job done by our Housekeeping team. On the other hand we are sorry our current condition does not meet your expectations. We understand and... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 5, 2015

Firstly, I was told that they don't have a military discount but my husband wanted to stay here anyway so we did. We have traveled very far and this was the most expensive place yet and by far from the nicest. Our room was back by the side door and anyone who entered or exited the building sounded as if... More 

Was this review helpful? Yes
SHS-OKC-QS, General Manager at SpringHill Suites Oklahoma City Quail Springs, responded to this review

Dear Valued Customer: First things first, my team and I salute you and thank all service men and women who make us proud every day. Secondly, we apologize for not meeting your price expectations and perception of value received. However, pardon me as I do want to add on to this: being a Marriott Hotel, we do have a special... More 

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