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Embassy Suites by Hilton Norman - Hotel & Conference Center

#3 of 24 Hotels in Norman
Certificate of Excellence
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2501 Conference Dr, Norman, OK 73069
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1 room 1 guest
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Embassy Suites by Hilton Norman - Hotel & Conference Center
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Embassy Suites by Hilton Norman - Hotel & Conference Center
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610 Reviews from our TripAdvisor Community

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Traveler rating
    388
    132
    44
    23
    23
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197
85
11
243
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (610)
  • Mar-May only
    (162)
  • Jun-Aug only
    (185)
  • Sep-Nov only
    (139)
  • Dec-Feb only
    (124)
All months
DC Metro
Level Contributor
123 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The lobby area was very clean. Front desk staff were great. I had checked in online, so we got our keys quickly. The room smelled fresh and was clean. The bed was comfortable. I had requested extra towels when I did the online check-in but they weren't delivered. Luckily, we were able to get the extra towels quickly thanks to... More 

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Chipperfield, United Kingdom
Level Contributor
153 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel was very good - desk staff helpful, suites very well equipped and, most important, the bed was comfortable. The hotel bar only appeared to be open in the evenings, which I thought unusual, what would you do if you wanted a drink at lunchtime? They also ran out of Baileys and didn't have any Tia Maria but please... More 

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear Ann2shoes1: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that, overall, you had a wonderful experience at our hotel! We look forward to welcoming you back, soon. In the meantime, please, let me know what more we can be doing for you! Yours In Service,... More 

Colorado Springs, Colorado
Level Contributor
154 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Two night business trip for a conference and had a terrific experience. Making reservations was easy on line, good group rate, warm welcome and check in was quick. Very friendly staff but lots of nice to know information that was never communicated. How do I get to my room, what is the internet access, where is the fitness center, do... More 

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear MarkV709: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that you had a wonderful experience at our hotel! I do apologize for the lack of information provided at check-in. We have very specific standards as far as what should be communicated to our guests at... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were there for a banquet and everything was great. The bar is expensive!! That was my only complaint here. The morning breakfast is great with made to order omelettes and a buffet style. Rooms are great and the kids loved the pool. I would stay there every time I am in Norman.

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear Chesleylcs: Thank you for taking the time to share your experience on Trip Advisor! We truly appreciate your feedback. I am delighted to know you had a wonderful experience while attending your banquet! We look forward to welcoming you back, soon. In the meantime, please, let me know what more we can be doing for you! Yours In Service,... More 

Mumbai
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 days,front desk staff was very helpful and courteous. Breakfast was one of the best I have seen, lots of options, including made to order.. My only grouse is that they initially kept eggs on the buffet spread then later removed it, increasing the queue on the made to order counter just to get eggs! They serve... More 

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear Binoj_Antoni: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that you, overall, you had a 'world class' experience at our hotel! Thank for letting us know about the interaction you had during our Evening Reception. That is certainly not the level of service that we... More 

Southaven, MS
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here on 8/14/15. He is a Hilton Diamond Member. When we arrived, one person was checking people in and two others had their heads down working on paperwork. We stood in line 15 minutes and my husband had had enough so he went up to one of the paper shufflers. He made sure his Hilton... More 

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear cdmas93: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am so sorry that you were not highly satisfied with every aspect of your stay with us. It's our goal to make a difference for our guests through outstanding customer service and accommodations. This all begins with a seamless and... More 

Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Close to campus...close to shopping & restaurants/freeway...clean hotel-- very comfortable-- Quick check in process and casual happy hour made visit relaxing! I will definitely be back in the near future--

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear daasheim: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that you had a wonderful experience at our hotel and that you will be back for a return visit! We look forward to it! Yours In Service, Brandon White | Guest Services Manager Embassy Suites by... More 

Henryetta
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect including check out which is sometimes difficult if there are specifics to get reimbursement. Breakfast was fantastic. Workers were very courteous and the facility and rooms were very clean.

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear Brenda M: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that you had a wonderful experience at our hotel while attending the OHCE State Board Meeting! We look forward to your return! Your In Service, Brandon White | Guest Services Manager Embassy Suites by Hilton... More 

Tulsa
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great third experience!!! Each time we stay here we continue to be impressed with the staff and the cleanliness of this hotel. It is convenient to shopping and dining. I recommend you pay a little extra and ask for the tenth floor; free treats, free wifi and really a concierge experience.

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear MSW: Thank you for taking the time to share your experience on TripAdvisor! We truly appreciate your feedback. I am delighted to know that your third experience at our hotel was another great one! We greatly appreciate your continued loyalty. We look forward to your return! Your In Service, Brandon White | Guest Services Manager Embassy Suites by Hilton... More 

Oklahoma City, Oklahoma
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We reserved 2 rooms, they said the 2nd room would be avail in an hr. It was more than 3 hrs before we were able to get the 2nd room.1st room had many strands of hair, the sink was clogged. Poor A/C. Walking into the 2nd room we were welcomed by a distinct smoke smell. I immediately contacted the front... More 

Was this review helpful? Yes
Brandon W, Guest Services Manager at Embassy Suites by Hilton Norman - Hotel & Conference Center, responded to this review

Dear tm_inc17: Thank you for taking the time to share your experience on TripAdvisor! I apologize for the difficulty you experienced in finding a suitable room. That is certainly not the way we wish to begin our guests' experience at our hotel! Your feedback provides us with the opportunity to deliver a better experience next time - thank you! We... More 

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