Stayed here for Valentines Day 2012. Loved it. Room was super clean, bed was really comfortable. Bar downstairs was awesome. We were the only ones using the hot tub and indoor pool at the time which was nice. Overall a great hotel.
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Property is only three years old. Typical Embassy Suites set-up for most part. Breakfast area is huge and the food was much better than I've received at other Embassy's. Room was very clean, staff was very helpful and friendly. Love staying at the Hampton Inn in Bricktown, but I think my wife and I now have a new favorite hotel...
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To our guest from Oklahoma!
Thanks so much for taking the time to share your feedback on your recent stay. We greatly appreciate your thoughts and will be forwarding your remarks to our staff for their review.
We are always excited to know that our guests have enjoyed their visit to “our home” and hopefully helped to make you feel...
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My husband made an advance reservation online, then found out his group had a group rate. I called back and spent more than half an hour on the phone with several different people in different departments to try to get the group discount, only to be told that they could not issue us the cheaper group rate because our payment...
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To our guests from Texas,
We appreciate the time that you took to share your experience with us. I understand your frustration in attempting to reverse a reservation that was required to be purchased in advance.
The advance purchase rates are generally always lower than regular published rates. These are sold through third party sites such as Expedia, Priceline, Orbitz,...
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We LOVE Hilton properties and are Gold HH members. We have attended many events at the beautiful Embassy Suites of Norman but had never stayed until now. Chris, the office manager was a most friendly, cooperative, and kind person we could have hoped to meet at the front desk. She radiated charm, enthusiasm and a can-do attitude. She took care...
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To our guests from Norman!
We are so grateful for your time and for your business. Thank you for sharing your comments and for specifically pointing out a number of individuals on our team that helped to make a difference during your extended stay.
I have already shared your comments with the entire hotel and we will be reaching out...
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We stayed at the hotel while attending a wedding. The hotel is quite new and fresh. Although valet parking is available, the free parking is close to the doors. The front desk help was there waiting on us and checked us in quickly. Our special request, made in advance due to mobility problems was known to the front desk help...
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To our guests from Arlington, TX.
Thank you for your detailed overview of your experience with us in Norman. I will be sharing your feedback with our team and I know they too will appreciate your kind remarks.
As you so well pointed out, there are so many advantages to staying at Embassy Suites including our two rooms suites, complimentary...
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We spent four nights at the Embassy Suites in Norman. It is usually priced significantly more than the Hilton Garden Inn, but the prices were so close this trip that we opted for the Embassy Suites.
They must train their employees and evaluate based on friendliness. The staff always spoke with us when given an opportunity. They really made us...
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To our guests from Estes Park, CO,
Thank you for taking the time to provide a very thorough overview of your visit. Your feedback is most welcomed and appreciated.
I was glad to see that your overall experience went well, especially with regards to your staff member encounters throughout.
Our goal is to continue to focus on process improvements and...
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It's new and nice. Rooms are very good. A little expensive but it's a great hotel.
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To our guests from SE Oklahoma!
Thank you for your kind remarks about our facility. We’re glad that you chose to stay with us and we look forward to hopefully having an opportunity to be of service again in the very near future!
Please do not hesitate to call on us if we can be of assistance.
Happy New Year!...
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We have stayed at this hotel a couple of times in the past. Every time we stay here our experience has been exceptional. The hotel is clean and the service is better than at many four star hotels. Also, it is a nice fit for our family of five, since they don't require us to get two hotel rooms. They...
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To our guests from Chicago,
Thank you for sharing your kind comments regarding your visit. I was glad to see that you had been with us previously and chose to return.
I will look forward to sharing your feedback to our team members. Feedback, both positive and constructive is always shared with staff members as it allows everyone to experience...
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My husband's employer had their Christmas party here, and offered employees a room at a discounted rate. It was too good to pass up. We live in Norman so we used the opportunity as a "staycation", because our sons love to swim, and they have a great indoor pool.
There was a long line at check-in, and only 2 desks...
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To our neighbors in Norman, thank you for your comments!
We greatly appreciate your insight and look forward to sharing your feedback with our team members.
Glad to see that your overall experience went well and that you enjoyed our breakfast offerings. We consider breakfast a very important part of your day and want to ensure we offer items that...
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I really enjoyed my stay the the Embassy Suites. The place has a resort-like feel to it. The bar/reception area in the middle was nice to meet up with other guests before the funcion I was attending.
Very nice roomy suites.
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Reviewed March 4, 2011
40 Reviews
21 Reviews
36 Reviews
