Reserved a double occupancy for two nights, for a wheel chair accessible room. Both adults disabled and on portable O2. Secured reservation with credit card, arrived after 8:00 Pm. Paid for rooms. Was given a room that was in no way, wheel chair accessible, in fact it was not ready for a double occupancy as only towels for one, in room. The "roll in" shower consisted of a 4X4 shower stall with a couple of grab bars and a bench seat...no hose just the shower head. The stall also had at least a three inch lip to go over to get into the shower. The air conditioner controls had both control knobs removed and one control shaft was broken and spinning uselessly. When I went back to the desk to complain, the clerk at first tried to say that this is what I reserved until I told her that I had already called their national number and had the reservation read back to me. Then her answer was that she couldn't do anything about it and that the manager would be in in the... more