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Holiday Inn Express Hotel and Suites Edmond

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3840 E 2nd Street, Edmond, OK 73034
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Holiday Inn Express Hotel and Suites Edmond
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Holiday Inn Express Hotel and Suites Edmond
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80 Reviews from our TripAdvisor Community

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Traveler rating
    30
    28
    7
    9
    6
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33
11
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Hotel and Suites Edmond
See the most recent reviews
San Angelo, Texas
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 8, 2014

After I gave a rather negative review because of the service here, I received a email from the individual I spoke of. She was unaware of the issues and was very appreciative of the review. To me that shows an organization that does care. If more people would give further information to these companies there would be a better chance... More 

Was this review helpful? Yes 1
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear KristiLynnk, All I can say is THANK YOU ! Your review warmed my heart. We all wish you well. We hope to see you again soon. Sincerely, Barbara Broekemeier G.M. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 1, 2014

My wife and I stayed at this hotel, November 29, 2014. We were greeted at desk by a friendly young man. We got complimentary cans of soda and water and two small bags of trail mix. The room was clean and the bed was comfortable. The bathroom was also clean and modern looking. The next morning, we were pleasantly surprised... More 

Was this review helpful? Yes 2
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Bob, I'm Very pleased that you enjoyed your stay with us . I shared your review with the staff, and you made their day!! ( especially the breakfast host) We all look forward to your next visit. Happy Holidays! Sincerely, Barbara Broekemeier, G.M. More 

Level Contributor
48 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed November 30, 2014

I had called ahead too make reservation and spoke to Natali. She asked if I could hold. After holding 12 minutes I called back. She said she was doing a tour and had people waiting. I called back after about 20 minutes. We made reservations and asked how long it would take us to get here from where we were.... More 

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Guest, I apologize for the treatment you revived during your stay with us. We try to give all of our guest a pleasant experience. I will share this with the staff so that we can work to improve. I hope that you will pay us another visit. Sincerely, Barbara Broekemeier. General Manager More 

littleton
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed October 30, 2014

I specifically phoned this hotel ahead of time because of all the bad reviews surrounding their renovation. I was told the renovations were complete on the rooms but the pool and business center were still not done. I stayed here October 27th and 28th 2014. While the beds in our room were comfy the room did NOT look like it... More 

Was this review helpful? Yes 1
Barbara B, Front Office Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Valued Guest, I would like to personally apologize that this issue was not resolved properly. The front desk supervisor handled it to the best of her ability. We always try to treat each and every guest with the upper most respect. Please accept my apology on behalf of all of us here at the Holiday Inn Express of Edmond,... More 

Marblehead, Massachusetts
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed September 2, 2014

I'm the highest level of Intercontinental Hotels Frequent Sleeper and am almost never unhappy. On the day we were to arrive at this hotel, they called and told us we would have to come in through the rear entrance and that they were doing some renovation. They certainly never told us how extensive the mess would be do to a... More 

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Guest, I apologize for the treatment you received during your stay with us. We try to give our guest a pleasant experience even during renovations. Fee free to call me and we can discuss this matter further. Sincerely, Barbara Broekemeier G.M. More 

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed July 22, 2014

I found this hotel online, and chose to call about a reservation, because of positive past experiences with Holiday Inn Express. I was impressed immediately by Barbara's assistance to me and her voice was very kind and friendly. The hotel is so conveniently located to I-35 and looks very pretty from the highway. Upon my arrival, I was greeted so... More 

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Hi Missy ! The staff and I can't stop smiling in after reading your wonderful response. It was a pleasure having you as our guest. We all wish you well and we look forward to seeing you again. Sincerely, Barbara Broekemeier G.M. More 

Dallas, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 1, 2014

I have stayed at this hotel before with an average stay. This time we checked in (5pm), and were sent to a room that had not been cleaned or made up. Then they sent us to a newly remodeled room, that at first looked good. It wasn't until after returning from dinner, I used the bathroom. It smelled like it... More 

Was this review helpful? Yes 1
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Lipstick on a pig, I apologize that you did not have a good experience during your stay with us. Even during a remodel we try to take great care of our guest. Please feel free to call me at 405.844.3700 and I will try to make amends. Thank you , Barbara Broekemeier G.M. More 

Anchorage, Alaska
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 2, 2014

When leaving from an unexpected stay the first of the year, we said the next time we came to Edmond we would return to the Holiday Inn as our stay went quite well. I also wanted to see what the renovations would be like. So in May, five months later, we arrived for our three night stay. I was surprised... More 

Was this review helpful? Yes 1
Barbara B, Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear We Did Return, I enjoyed reading your review, I found it to be very fair. I do apologize for the renovations that are still going on. As you stated we all would be very happy when it's finished. Thank you for recognizing the staff and how hard they work to give all our guest the best stay possible. On... More 

Valparaiso, Indiana
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed May 22, 2014

Just returned from a four night stay at this Holiday Inn Express. I wish we were informed about the on going renovation prior to the day before our arrival. We would not have stayed here. There is extensive renovation going on that is not suppose to end for at least a month. The hallways and stairwells have a large amount... More 

Was this review helpful? Yes
Barbara B, Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear JANU, I apologize that you did not have a pleasant experience while visiting our hotel. I thank you for expressing your concerns with me prior to you checking out. i did enjoy our conversation and I took your words to heart, they have helped me to make improvements. Once again thank you and take care. Barbara Broekemeier . G.M. More 

1 review
5 of 5 stars Reviewed February 16, 2014

Although the was hotel is under renovation it was a very nice hotel and the staff provided awesome customer service! They were very nice and friendly! The hotel is close to the highway and several places shop and eat out. This will be the hotel we stay with when we are in town!

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear jharper30, I would like to thank you for such a wonderful review, I shared it with the staff and it brightened their day!!! We are pleased that you enjoyed your stay . We look forward to your return visit. If their is anything that I can do for you please don't hesitate to ask. Barbara Broekemeier G.M. More 

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