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All 13 Edmond hotels

Holiday Inn Express Hotel and Suites Edmond

2.5 of 5 Hotel   |   3840 E 2nd Street, Edmond, OK 73034
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Ranked #6 of 13 Hotels in Edmond
A recent review
5 of 5 stars Reviewed July 22, 2014
Missy M Tulsa, Oklahoma
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67 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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littleton
Top Contributor
51 reviews 51 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I specifically phoned this hotel ahead of time because of all the bad reviews surrounding their renovation. I was told the renovations were complete on the rooms but the pool and business center were still not done. I stayed here October 27th and 28th 2014. While the beds in our room were comfy the room did NOT look like it... More

Was this review helpful? Yes
Barbara B, Front Office Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Valued Guest, I would like to personally apologize that this issue was not resolved properly. The front desk supervisor handled it to the best of her ability. We always try to treat each and every guest with the upper most respect. Please accept my apology on behalf of all of us here at the Holiday Inn Express of Edmond,... More

Marblehead, Massachusetts
Contributor
13 reviews 13 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 2, 2014

I'm the highest level of Intercontinental Hotels Frequent Sleeper and am almost never unhappy. On the day we were to arrive at this hotel, they called and told us we would have to come in through the rear entrance and that they were doing some renovation. They certainly never told us how extensive the mess would be do to a... More

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Guest, I apologize for the treatment you received during your stay with us. We try to give our guest a pleasant experience even during renovations. Fee free to call me and we can discuss this matter further. Sincerely, Barbara Broekemeier G.M. More

Tulsa, Oklahoma
1 review
5 of 5 stars Reviewed July 22, 2014

I found this hotel online, and chose to call about a reservation, because of positive past experiences with Holiday Inn Express. I was impressed immediately by Barbara's assistance to me and her voice was very kind and friendly. The hotel is so conveniently located to I-35 and looks very pretty from the highway. Upon my arrival, I was greeted so... More

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Hi Missy ! The staff and I can't stop smiling in after reading your wonderful response. It was a pleasure having you as our guest. We all wish you well and we look forward to seeing you again. Sincerely, Barbara Broekemeier G.M. More

Dallas, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 1, 2014

I have stayed at this hotel before with an average stay. This time we checked in (5pm), and were sent to a room that had not been cleaned or made up. Then they sent us to a newly remodeled room, that at first looked good. It wasn't until after returning from dinner, I used the bathroom. It smelled like it... More

Was this review helpful? Yes 1
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear Lipstick on a pig, I apologize that you did not have a good experience during your stay with us. Even during a remodel we try to take great care of our guest. Please feel free to call me at 405.844.3700 and I will try to make amends. Thank you , Barbara Broekemeier G.M. More

Anchorage, Alaska
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 2, 2014

When leaving from an unexpected stay the first of the year, we said the next time we came to Edmond we would return to the Holiday Inn as our stay went quite well. I also wanted to see what the renovations would be like. So in May, five months later, we arrived for our three night stay. I was surprised... More

Was this review helpful? Yes 1
Barbara B, Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear We Did Return, I enjoyed reading your review, I found it to be very fair. I do apologize for the renovations that are still going on. As you stated we all would be very happy when it's finished. Thank you for recognizing the staff and how hard they work to give all our guest the best stay possible. On... More

Valparaiso, Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed May 22, 2014

Just returned from a four night stay at this Holiday Inn Express. I wish we were informed about the on going renovation prior to the day before our arrival. We would not have stayed here. There is extensive renovation going on that is not suppose to end for at least a month. The hallways and stairwells have a large amount... More

Was this review helpful? Yes
Barbara B, Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear JANU, I apologize that you did not have a pleasant experience while visiting our hotel. I thank you for expressing your concerns with me prior to you checking out. i did enjoy our conversation and I took your words to heart, they have helped me to make improvements. Once again thank you and take care. Barbara Broekemeier . G.M. More

1 review
5 of 5 stars Reviewed February 16, 2014 via mobile

Although the was hotel is under renovation it was a very nice hotel and the staff provided awesome customer service! They were very nice and friendly! The hotel is close to the highway and several places shop and eat out. This will be the hotel we stay with when we are in town!

Was this review helpful? Yes
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear jharper30, I would like to thank you for such a wonderful review, I shared it with the staff and it brightened their day!!! We are pleased that you enjoyed your stay . We look forward to your return visit. If their is anything that I can do for you please don't hesitate to ask. Barbara Broekemeier G.M. More

Anchorage, Alaska
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 19, 2014

I had to make reservations in Edmond on a 24-hour notice due to a family member passing away. It was our first time in this hotel, so I hoped it would be a good "base of operations" for the week that was to come. Everything went very well there. The check-in was quick and easy. Our room was a two-room... More

Was this review helpful? Yes 1
Barbara B, General Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear , We Will Return, I am pleased that you enjoyed your stay with us. My condolences on the passing of your family member. I would love for you to return to see how the new remodel turns out. It will be beautiful!!! Thank you! Barbara Broekemeier G.M. More

Guymon, OK
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 20, 2013

Because my son is a college student nearby I have stayed at this hotel twice in the past six months. Both times the back parking lot had no lights! There were no other parking spaces when we got there so we had to park and unload in the dark. I reported this to the front desk numerous times and they... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear LJBGuymon_OK, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken... More

Shelbyville, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 23, 2013

I stayed 1night and the girl at check in was wonderful. Gave me king for queen price and great room. Unfortunately, same girl was not on duty a week later. Rude Tonya wanted to know if I had a reservation when I asked if there was a room available..if I had a reservation would I be asking for a room?... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Edmond, responded to this review

Dear T C, Thank you for taking the time to share your comments with us. We apologize for the incident you described, it is not a common occurrence at our hotel. We regret we were unable to offer you a similar room the second time. We will be addressing the matter with the respective departments in order to avoid these... More

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Additional Information about Holiday Inn Express Hotel and Suites Edmond

Address: 3840 E 2nd Street, Edmond, OK 73034
Phone Number:
Location: United States > Oklahoma > Edmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Edmond 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Edmond
Edmond Holiday Inn

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