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Holiday Inn Express & Suites Duncan Hotel

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All 5 Duncan hotels

Holiday Inn Express & Suites Duncan

2.5 of 5
1520 Apollo Drive, Off US 81, Duncan, OK 73533
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Holiday Inn Express & Suites Duncan
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Ranked #2 of 5 hotels in Duncan
4.0 of 5 stars 13 Reviews
Most recent review
“Great Hotel”
5 of 5 stars Reviewed June 7, 2013
Retired_in_MX Shamrock, Texas
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13 reviews from our community

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Shamrock, Texas
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
“Great Hotel”
5 of 5 stars Reviewed June 7, 2013

This hotel is just far enough off of busy US81 (about 100 yards) to be nice and quiet. It is easily accessible and fairly new. It is very clean and offers a good choice of rooms. We got the King Suite w/Jacuzzi bath to $139. After the hotels in the DFW area, it was a great value. The staff could... More

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See 2 more reviews by Retired_in_MX for Duncan
Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
June 14, 2013

Dear Retired_in_MX, We are glad to hear of your great experiences while staying at the Holiday Inn Express & Suites in Duncan, OK. Yes, it is easy to miss as it sets off the road, but it does help to cut the noise. I am excited to see that you feel that the staff is nice and friendly, we take... More

Houston, Texas
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
6 helpful votes 6 helpful votes
“Bright Clean and Brand New”
5 of 5 stars Reviewed May 24, 2013

This maybe one of the nicest "new" Holiday Inn Express's I have come accross. The lobby area is nicely appointed. The Waterfall is a nice touch. The desk clerk appologized for not having an up grade for me. The room I was assigned was bigger than most. comfortable bed and more TV channels than my mind could digest. If you... More

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Sharla B, Manager at Holiday Inn Express & Suites Duncan, responded to this review
May 29, 2013

Dear bflip, We are always so proud to show off our new hotel and are very excited that you enjoyed staying with us. Yes, the TV station channel list can be overwhelming to navigate, but if you are an avid channel surfer, I am certain that you kept busy. Thank you for your review, please pass your comments to your... More

1 review
“Lacked Quality Customer Service”
4 of 5 stars Reviewed April 14, 2013 via mobile

The manager is really, rude. If you can avoid her, do it. The evening lady was really nice and a guy named Lee was pretty easy going, as well. The manager...my key didn't work and she refused to give me a new key. She wasn't helpful in the slightest.Ultimately, we'll be back but I really, really hope she's gone next... More

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
April 16, 2013

Dear scseidl - We are very sorry your experience with us was not a positive one. We take matters of safey and security very serious at the Holiday Inn Express and Suites Duncan. When you asked for a key to a room and your name or any of the names of individuals you referenced where not listed on the reservation... More

PHILLIPSBURG
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Nice Family stay”
5 of 5 stars Reviewed March 5, 2013

I checked in for 4 days recently to spend some time with Family from the area. I had my grandson and my daughter with me as well as my mom. The hotel was nicely decorated and clean. The room was fantastic, with room for my grandson to play. The breakfast had something for a growing 1 year old, who is... More

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
March 7, 2013

We are so happy to hear that your stay and accommodations were "fantastic" as that is the greatest comment bestowed on our team! We love hearing how we made your experience a good one. Your family was a treat for us as well.. It is always a blessing to receive guests during "family" time and include us! Thank you for... More

1 review
“Wouldn't give up”
5 of 5 stars Reviewed February 9, 2013 via mobile

Wonderful Amy found my phone for me and wouldn't give up until she did. Yeah Amy. Even though she had worked all night she stayed after her shift just to help me. Now that is customer service I look for in a hotel.

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
February 13, 2013

Craigtubb - We are so glad you found your phone! Thank you for letting us know the value Amy played in your overall experience with us. We hope to see you during your next visit to Duncan! STAY PROUD! More

Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Clean and friendly”
4 of 5 stars Reviewed January 31, 2013 via mobile

We were pleasantly surprised by the hotel. It is beautiful and clean. We had some issues with booking our room. The 800# gave us a different price then what the room should have been. We learned that you should call the hotel directly to book a reservation. The hotel staff was very nice though and did discount our room for... More

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
February 2, 2013

Dear CGM-71213 - Thank you so much for the letting us know how well your service was when you visited our hotel. We are a new team and it sounds from your review that many departments pulled together to make your overall experience an enjoyable one. I am so sorry for the circumstances of your visit and that you had... More

Yukon, Oklahoma
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Awesome stay, top notch!!”
5 of 5 stars Reviewed January 26, 2013

This hotel is great! Our room was clean, crisp and awesome. This practically brand new hotel was very nice. I can't think of anything negative except that the pancake machine wasn't working at breakfast or at least I couldn't figure it out. The staff was very nice and accommodating. A short while after getting to our room we even received... More

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
January 28, 2013

Thank you Stephen G for choosing to stay at the Holiday Inn Express & Suites Duncan. I apologize for the trouble you experienced with the pancake machine. We have not had problems with this equipment so my best guess is it was out of pancake mix! The new pancake machines in our hotels have been a hit with our guest.... More

Wichita, Kansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hotel would not refund room when major snow storm was moving in”
1 of 5 stars Reviewed January 11, 2013

We'd booked at the Holiday Inn Express in Duncan to visit family over the holidays. The weather reported a major storm was moving to the area which would prevent us from getting home in time to get back to work in Kansas. We were unable to drive down to meet family. My sister's husband had a critical deadline because of... More

Was this review helpful? Yes 1
Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
January 28, 2013

Gina B - Thank you for letting us know how we can be of better service. It sounds like you booked either our BOOK EARLY AND SAVE RATE or through a third party booking site. When booking a reservation through either one of those channels requires a confirmation from the guest an understanding of the terms and conditions: Reservation requires... More

Aberdeen, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Brand new hotel with comfortable flair”
4 of 5 stars Reviewed November 13, 2012

This hotel has opened around October 2012, and I got to stay there in November for a two-weeks business trip. I can say that I thoroughly enjoyed it. The double Queen-size room was spacious, clean, and the bed comfortable with a selection of soft and firm pillows, a fridge and micro-wave, and a clean bathroom with large sink, and shower... More

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Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
February 13, 2013

Dear fartraveller2001 - Thank you so much for taking the time to review our facility. We were barely getting opened when you stayed with us and I am so glad to report we are even more on track! Applebee's Neighborhood Grill is now open and comfortable walking distance from the hotel. Come see us again and enjoy our amenities. Thank... More

Oklahoma City, Oklahoma
1 review
“Not coming back unless all the contrustion is done!”
2 of 5 stars Reviewed November 9, 2012

I said he a few weeks ago to visit family and from 6 am to 6 pm there was constant construction going on. It was very loud and distracting when all I wanted was some good rest. I feel really bad for the people that live around there with all the noise and commotion.

Was this review helpful? Yes
Sharla B, General Manager at Holiday Inn Express & Suites Duncan, responded to this review
January 28, 2013

Mark - Thank you for letting us know about the circumstances of your visit. I sincerely apologize for the construction noise going on across from the hotel. I am glad to announce that the new Applebee's Neighborhood Grill/Restaurant is now opened. Our guest are now in walking distance of the newest restaurant in town while staying at the newest hotel... More

 
 
Holiday Inn Express & Suites Duncan
Holiday Inn Express & Suites Duncan
4.0 of 5 stars 13 reviews
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Additional Information about Holiday Inn Express & Suites Duncan

Address: 1520 Apollo Drive, Off US 81, Duncan, OK 73533
Phone Number:
Region: United States > Oklahoma > Duncan
Hotel Style:
Ranked #2 of 5 hotels in Duncan
Price Range: $$
Hotel Class:2.5 star (2.5*)
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Holiday Inn Express & Suites Duncan
1520 Apollo Drive Off US 81
Duncan, OK 73533
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