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Fairfield Inn Zanesville

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725 Zane Street, Zanesville, OH 43701
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Fairfield Inn Zanesville
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Fairfield Inn Zanesville
Fairfield Inn Zanesville
Fairfield Inn Zanesville
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76 reviews from our community

Traveler rating
    11
    25
    23
    14
    3
See reviews for
29
10
5
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Mirage, Arizona
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The only 2 items I would comment on are- the side entrance guest key card entry, the lock takes up to 5 times to open, and that the front entrance door isn't sliding automatic. The hotel in general was very satisfactory, staff was friendly and professional. I grew up in Zanesville, and do agree with everyone's comments about the 3rd... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

We are sorry for your families loss, the team was happy to accommodate your needs while you returned to your hometown for this sad occasion. We know you have many choices of hotels in our area and are happy you stayed with us. More 

Lancaster, Pennsylvania, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was overwhelmed with the care and attitude of the staff at this hotel. From the friendliness of the front desk to the personal letter of welcome in my room. I awarded the manager the only Trip advisor service pin I've ever given out. I look forward to my next stay here!

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you Don, the team was so happy and surprised for be awarded this honor from you. Best part for me as the manager was that we were all just being ourselves. I have a great team and they remind me of it each day through the little things they do for our guests and each other. We are looking... More 

Corinth, Maine
Top Contributor
174 reviews 174 reviews
71 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I really wanted to give this Fairfield Inn a higher rating, but it seriously needs a complete renovation. We booked on line and also used the Marriott Mobile App to check in, but I didn't "do my homework" by looking at the TripAdvisor reviews prior to our arrival. If I had done so, I would have known enough to ask... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you for sharing your thoughts about our hotel, I will share your feedback internally with our organization. We do have some updates planned for the future that we look forward to. I am sorry your room location was not what you expected, next time you visit please contact me and I will be happy to make your reservation for... More 

Mesa, Arizona
Top Contributor
55 reviews 55 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 9, 2015

I recently spent a week at this hotel while my Mom was in the hospital in Zanesville. The staff was more than accommodating as we were sleeping at odd times which required them to clean the room at times when maybe it wasn't convenient for them. We had a couple of small issues which were resolved very quickly. I would... More 

Was this review helpful? Yes
Paula C, Manager at Fairfield Inn Zanesville, responded to this review

Thank you for the wonderful feedback, we made a few errors and corrected them when you were out visiting your mom. It was nice getting to know you. We do not always get to spend so much "quality" time with our guests and it means a lot to us that you stopped by often to let us know about everything.... More 

Ohio
Top Contributor
80 reviews 80 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 8, 2014

Was not really up to a Marriott standard. In need of some major updating. The bed was very comfortable and the room was clean. The carpet was worn and furniture well used, but not in bad shape just well used. I needed to use the business center and was disappointed it was right in the lobby and everyone can see... More 

Was this review helpful? Yes 1
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you for your feedback, we do have changes planned moving forward, I believe that they will make a wonderful improvement to our hotel. Visit often and stop by the office to say hello and give me more feedback as we change things going forward. Yours in Hospitality, Paula C., General Manager More 

PORTLAND,OR
Top Contributor
108 reviews 108 reviews
16 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed September 23, 2014

Road warriors of all stripes know their favorite spots along the highways and by-ways of the US. We often tend to have our favorite brands because we know what we will get. Ours are the Marriott brands, and often that means Fairfield. In Zanesville for a weekend event, we had to settle for the rack rate at $148 inc tax...seemed... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you, as I read your wonderful review I was lost for words. I was just being me and so was my team. It's what we strive for each day for each guest. Please visit our "Gem" of a town again. It was a true pleasure having you visit us. Yours in hospitality, More 

Syracuse, New York
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 22, 2014

When I was checking in, the front desk agent tried to rush me through the check in process because her manager was calling. I think her manager would understand that she didn't answer the phone because was helping a guest! I took a shower at about 530 pm, we got a knock on our door 930 pm asking if we... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Dear Allison, Thank you for taking the time to give us feedback, I have used your feedback as a training tool for improving our customer service, it was a great example of how multiple little things can add up to a stay that does not meet expectations. I hope you received the Marriott Rewards Points we issued to your account... More 

Richmond, KY
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 2, 2014

Have stayed in Zanesville six times in the past six years as this is where our Family Reunion is held. However, this is our first time at the Fairfield Inn and the staff is what "makes the place". Genova greeted us and was there to provide anything available for our comfort including a heavy blanket as my husband has problems... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you for loving the staff, they all smilled and cheered for each other as I read your review. The whole team sends a heart felt thank you and can't wait for your return visit. More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 29, 2014

This is my second time staying a week at this hotel. As was the case the last time, the customer service was exceptional. This time Genova helped me with my questions and needs, and did everything she could to ensure I was happy with my stay, The king-size bed is very comfortable and includes lots of pillows of varying degrees... More 

Was this review helpful? Yes
Paula C, General Manager at Fairfield Inn Zanesville, responded to this review

Thank you for your wonderful feedback, I will make sure to read your comments to the staff today. I am sure it will start there day off right!! I am glad you had a wonderful stay and you will be glad we have been working on the recharge issue with the use of a product called "Cubies". We look forward... More 

Michigan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 7, 2014

Staff is very nice. Property is outdated,does not have ample parking and the worst part is the loud trains that pass behind the Hotel. Breakfast was good. Hotel needs a renovation. Close to restaurants and shopping.

Was this review helpful? Yes
Paula C, Manager at Fairfield Inn Zanesville, responded to this review

Thank you for taking the time to give us feedback about the hotel. We have many updates and changes planned going forward. Just last week we had an electical update done to the entire hotel. Please visit us again and when you are ready to do so I would like you to contact me directly so that I can be... More 

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