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Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area

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5555 Cerni Place, Youngstown, OH 44515
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Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area
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Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area
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121 reviews from our community

Traveler rating
    89
    26
    4
    2
    0
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63
13
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oakdale, Connecticut
Top Contributor
56 reviews 56 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

On a driving tour and the only place not booked ahead was the Youngstown stop. If this hotel isn't new it is recently totally redo e. From the landscaping to the bathrooms everything is perfect. The breakfast buffet had it all including a pancake making machine. Can't beat this hotel at $114/ night.

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Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

Michelle, the GM does an excellent job in making sure her staff is empowered to make sure things are handled with whatever question I may have. I am dealing with my Mother's failing health so it is comforting to know I can count on Michelle and her staff to make me feel at home. From Beth, Cheesha, Kelly, Katyln, Jamie,... More 

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Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear PattyS, Thank you so much for the fantastic review. You are apart of our "Holiday Inn Family". Our job first and for most is customer service, and we try to make sure every guest leaves feeling the way you do. We often see many folks a night, but as you walk thru the doors until you depart we hope... More 

Baltimore, Maryland
Contributor
12 reviews 12 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great! Nice pool and perfect location. The room was very clean and bathroom was exceptional. The agent was friendly and knew what she was doing. Parking was safe and close to the hotel. I would definitely stay there again.

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Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear mlbarnes0218, Thank you so much for the fantastic review!! I am so very pleased to hear that you would choose our property again. I will let both the front desk and housekeeping know they did an exceptional job! We look forward to having you as our guest in the future. More 

Palos Hills, Illinois
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

When I arrived on May 14th, 2015 I was more than pleasantly surprised that I was upgraded to a suite. I was very happy with the room and pleased with the employees' kindness and overall attitude. Looking forward to my next visit in late August!

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Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear Laura_Van_Blaricom, I am so pleased that you were pleasantly surprised and enjoyed the suite! I will be sure to let the staff know that you appreciated their hospitality while you were staying with us. Thank you for taking the time to fill out a review for our property. We look forward to you visiting us again if you are... More 

Batavia, Illinois
Top Contributor
99 reviews 99 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Could not have asked for anything better! Cheesha was on staff when we arrived. Personable and promptly checked us in. Room was clean, comfortable bed, lots of TV channels, clean bathroom. Breakfast buffet was plentiful and Beth kept everything in order. Would definitely stay here again if and when we return to the area.

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Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear Kniden, I am so happy to hear that your stay was perfect!! I will be sure to pass along to Cheesha and Beth that they made your stay even better. thank you so much for the wonderful review. We look forward to seeing you if you are in our area again. More 

Butler, Pennsylvania
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2015

I was in town for Knitters' Fantasy, a one day knitting show, held at a nearby high school. I arrived Friday around 3:00 PM and was greeted warmly by staff. Everything had that new hotel feel. My room was beautiful and clean. There was no funky smell which is an issue that drives me crazy. The TV featured HBO stations... More 

Was this review helpful? Yes 1
Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear 1010montana, Thank You so much for the fabulous review!! I really appreciate you taking the time to let us know how we did. I am so pleased to hear that our staff and our room made you feel comfortable and at home. We look forward to having you stay with us in the future. Next time you will definitely... More 

Sault Ste. Marie, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2015

The pool was not working when we arrived. They said we could use the hotel next doors pool. Its 50 degrees out. OK. The web site said they had 3 full service restaurants within walking distance. They sent me and my 2 kids to The Ice House. Not appropriate. The rooms are new and clean. They have a small snack... More 

Was this review helpful? Yes 2
Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear janetanwar, Thank you so much for taking time fill out a review, we always appreciate our guests feedback. I do want to apologize for the pool being down during your stay. We had an unexpected problem in a room above our pool and had to shut it down until we completed the repairs. We were offering our guests use... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 18, 2015

hotel looks new, staffs very accomodating and greets with a smile, room is so clean and spacious. bed covers to bath towels are so clean too and they have everything you would need at the bathroom.Internet connection is awesome. Exceeds expectation compared to some Holiday Inn hotels I've been to. I highly recommend this hotel. Will stay again.

Was this review helpful? Yes 1
Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear Baby115, Thank you so much for the amazing review! I am so glad to hear that the staff treated you so well and that your stay was enjoyable. All of our departments strive to give each of our guests 100%.I'm glad to hear the internet was efficient for you. We recently went through an internet upgrade, so I'm very... More 

Wallingford, Connecticut
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 1, 2015

Stayed here for two nights while on a road trip to St. Louis. Staff was accommodating when I needed to add on an extra night to my stay due to weather and breakfast was decent. My room had a few small problems (shower didn't drain that we'll and shower head was coming off the wall) but it was clean. Good... More 

Was this review helpful? Yes 1
Michelle S, Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear Krzemke, Thank you so much for taking time to let us know how your stay was. We strive to give each of our guests a stay the can rate a "10" . We appreciate you letting us know about the shower, we had our maintenance staff correct the issue in the room. I am so glad to hear that... More 

Staten Island, New York
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 18, 2015

Everything you need is here. Rooms are comfortable and clean. Employees are very friendly and helpful. I recommend getting the Breakfast included with your room. Well worth it. They also offered complimentary appetizers in the main room from 6-8pm. We asked for a late check-out which was not a problem at all. Many restaurants close by.

Was this review helpful? Yes
Michelle S, General Manager at Holiday Inn Express Hotel & Suites Youngstown W - I-80 Niles Area, responded to this review

Dear Bill P, Thank you so much for taking the time to fill out a survey. We truly appreciate all the wonderful things you had to say about our property. I am so pleased to hear that your stay was comfortable and the staff treated you well during your stay. We strive to give 100% to each of our guests... More 

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