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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
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Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
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82 reviews from our community

Traveler rating
    18
    37
    15
    7
    5
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25
16
6
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Courtyard by Marriott Cleveland Willoughby
See the most recent reviews
Playa del Carmen, Mexico
Contributor
17 reviews 17 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 13, 2014

Our two-night stay in early August 2014 was pleasant. Staff were courteous and responsive to our few requests. The room itself was what one would expect of this type of property, however, the restroom was somewhat dated, although very clean. Equipment in the fitness room was in clean and working condition during our visit. The attendants at the cafe were... More 

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I am happy to hear about your recent stay with us. We are happy you chose our hotel. Glad to hear your experiences in the Bistro were pleasant, and we hope to see you again in the future!!! More 

deerfield, Illinois
Contributor
20 reviews 20 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 7, 2014

Stayed at this hotel for 2 nights on a very busy weekend in this part of Ohio. My son was swimming in Geneva (still 35 minutes away) and this was the closest hotel with availability. It was clean and comfortable. Staff was very helpful. Room was just fine for what we needed; a bed and a refrigerator. Location was terrific... More 

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I hope your son did well while swimming in Geneva. I am glad to hear you were happy with your stay, and hope you will return in the future when you attend more meets. More 

Painesville
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 7, 2014

We stayed here for my sons wedding. Many problems ensued during the booking of rooms for the wedding party and after. We were promised the issues were taken care of only to have some pop up days after the stay. Additionally promises were made so our guests knew a shuttle was made available to and from the wedding and this... More 

Was this review helpful? Yes 1
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to post a review, we will look into the issues that were brought up to ensure they do not take place again. I am sorry for the issues you encountered during your stay. More 

United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed August 7, 2014

I have just returned from 8 nights at this hotel in Cleveland. Went there to see family and attend a family wedding on the Saturday. The room was lovely and clean - and there were fresh towels every day. A handy fridge, but I didn't need to use the microwave. The shower was really powerful and I had plenty of... More 

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for staying at our hotel, and I am very happy to hear how pleased you were with the accommodations you had and more importantly the service you received. More 

Niagara Falls, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed here for my daughters softball tournament with a group of 60 people. The hotel is clean, very central, and had everything we needed. The beds were comfortable, no they aren't like you have at home, but for hotel beds we had no complaints. Cleaning staff were great. Good property for the price.

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I am very happy to hear how pleased you were with your recent stay with us. We were happy to host your team and hope to see you again in the future. More 

Cambridge
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 23, 2014

A trip to the Cleveland Clinic, satellite location in Willoughby, was made quite an enjoyable experience staying at the Marriott Courtyard, less than 1 mile away...the staff was very well prepared, particular kudos to Michelle at the front desk, and Housekeeper manager Julie, that together took care of our arrival, stay and departure with class and caring...within walking distance was... More 

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I was happy to see how satisfied you were with so many different areas of the hotel, and that our staff was able to take care of your needs. More 

Plantation, Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 6, 2014

Going under renovation with the sliding doors and did not affect us at all. very close to thruway. Clerk was helpful. As a gold marriott i received a thanks and that was it as far as my status, but that was expected from a courtyard. Applebees next door and other restaurants.

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
7 hotel reviews
3 of 5 stars Reviewed July 4, 2014

This hotel has been revamped into the new Courtyard look and layout - all new in lobby and breakfast area. Rooms fine and recently updated. Staff was great. Lots of family-type restaurants (Applebees, etc.) around area and a couple a little more upscale (a steak place, but don't expect Ruth Chris.)

Was this review helpful? Yes
Chris C, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to complete a review of our property, and your recent stay with us. We hope to see you again at our hotel in the future. More 

Landenberg, Pennsylvania
Top Contributor
53 reviews 53 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 21, 2014

The rooms were both clean and comfortable, and it was quiet even with the hotel being full. The staff were helpful, and the lobby offered areas where you could meet and eat. The breakfast was not complimentary, however, they did offer healthy options at very reasonable prices.

Was this review helpful? Yes
Prestonsburg, Kentucky
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed January 23, 2014

Staff was friendly, rooms were clean. I'd read online that the hotel had recently been remodeled. The lobby looked nice and fairly new. The room wasn't anything spectacular but I had absolutely no complaints about it. Bed wasn't the most comfortable thing, but I definitely slept well, almost overslept right through checkout the day I was leaving.

Was this review helpful? Yes
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Ben W. I want to thank you for taking the time to complete a review of our property you recently stayed at. We hope that if and when you return to our area, you will stay with us again. More 

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